Joseph Chamberlain College - ICT Managed Service

The Joseph Chamberlain 6th form College is located in the centre of Birmingham. The College has circa 3,100 students and 250 staff and was rated by OFSTED as Outstanding again when it was inspected in February 2024.

The core values of the College are:

Excellence and Ambition

At Joseph Chamberlain Sixth Form College, we are dedicated to improving the learning experience of all students. As a result, we have high ambitions and expectations of everyone and always strive for excellence. We demonstrate a 'can do' attitude and embrace the need for continuous improvement and positive change.

Cooperation and Communication

Here, we believe in working together as a team, for the benefit of the College. Learning from our own and each other's mistakes and successes, we encourage everyone to take responsibility for their actions. We are open and honest with each other, and have built effective professional relations with each other through mutual trust and transparent communication.

Equality and Recognition

Throughout the College, diversity and inclusivity underpins everything we do, and we will always treat everyone with respect and fairness. We value and recognise the contribution that every individual makes to the lives of students and are loyal to and proud of our College and our students.

The College also encompasses provision for adult learners in its annexe opposite the main building. The main building was a new build approximately 15 years ago and a subsequent extension in provision was opened in September 2024

For the last 4 years the College has engaged an external organisation to provide a full managed service. This expires in August 2025, hence the need for this procurement so that there is enough time for an 'elegant' transition to a new service.

The new Managed Service Provider may also be required to deliver a range of lifecycle projects

The companies identified from these shortlisting questions to receive the ITT for the Managed Service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but is not be limited to;

• strategic advice and direction to the College regarding ICT
• a 50 week on-site staffing service that bidders deem necessary to deliver the SLA
• evenings support for key staff members
• support for staff who visit remote sites (circa 8) in the Birmingham area
• service desk
• responsibility for design, specification, installation, and lifecycle management of all ICT infrastructure
• supply of goods and services based on an agreed Best Value (BV) approach
• management of all ICT against an agreed SLA
• management of 3rd parties
• 24x7x365 monitoring & management
• training - technical and curriculum as necessary
• expectation that the provider will drive innovation
• risk registers and inventory management
• collective partnership aligned to the College objectives

Bidders should note the following:

• The College will provide a standard contract as part of the ITT / AQ Pack
• There will be a requirement for TUPE from existing suppliers.