IWM/2526/APE/3466: Audience Segmentation Development Project for Imperial War Museums

{
  "id": "073486-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 18,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 18,
        "measure": "finalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 1,
        "measure": "smeFinalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "vcseFinalStageBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-11-13T12:05:21Z",
  "ocid": "ocds-h6vhtk-0590c7",
  "buyer": {
    "id": "GB-PPON-PHRL-5691-LLXM",
    "name": "Imperial War Museums"
  },
  "awards": [
    {
      "id": "1",
      "date": "2025-11-13T00:00:00+00:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79300000",
              "scheme": "CPV",
              "description": "Market and economic research; polling and statistics"
            },
            {
              "id": "79310000",
              "scheme": "CPV",
              "description": "Market research services"
            }
          ]
        }
      ],
      "title": "IWM/2526/APE/3466: Audience Segmentation Development Project for Imperial War Museums",
      "value": {
        "amount": 112500,
        "currency": "GBP",
        "amountGross": 135000
      },
      "status": "pending",
      "documents": [
        {
          "id": "073486-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/073486-2025",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2025-11-13T12:05:21Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-PPON-PNCG-6822-MNHH",
          "name": "DJS Research Ltd"
        }
      ],
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2025-11-28T23:59:59+00:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2026-06-30T23:59:59+01:00",
        "startDate": "2025-12-01T00:00:00+00:00"
      },
      "standstillPeriod": {
        "endDate": "2025-11-24T23:59:59+00:00"
      },
      "mainProcurementCategory": "services",
      "assessmentSummariesDateSent": "2025-11-13T00:00:00+00:00"
    }
  ],
  "tender": {
    "id": "APE3466",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "IWM/2526/APE/3466: Audience Segmentation Development Project for Imperial War Museums",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Imperial War Museums (IWM) is seeking a research partner to develop a comprehensive and future-facing audience segmentation system. This new approach will replace our existing segmentation, created in 2015, and will be designed to reflect the full spectrum of IWM’s audiences—both current and potential.\nThe segmentation system should be transformational, enabling IWM to better understand and connect with diverse audience groups. It will inform and enhance decision-making across the organisation, supporting the development and promotion of public programming, exhibitions, events, digital content, and engagement initiatives.\nWe are looking for a partner who can deliver a bespoke segmentation model that is inclusive, actionable, and embedded across IWM. The model should support teams in communications, marketing, digital, learning, and programming, and help us reach new audiences while continuing to serve existing ones effectively.\nThis work will result in:\n- A set of audience segments that reflect both engaged and potential audiences.\n- A programme of internal engagement to ensure the segmentation is understood, adopted, and used across IWM.\n- The successful partner will play a key role in helping IWM build a shared language around audiences, enabling us to deepen our impact and broaden our reach.\nAccess Code : 45EC6EXH35\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=994139057",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PHRL-5691-LLXM",
      "name": "Imperial War Museums",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 6HZ",
        "countryName": "United Kingdom",
        "streetAddress": "IWM London, Lambeth Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PHRL-5691-LLXM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "erowberry@iwm.org.uk",
        "telephone": "0207 416 5000"
      }
    },
    {
      "id": "GB-PPON-PNCG-6822-MNHH",
      "name": "DJS Research Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKD35",
        "country": "GB",
        "locality": "Stockport",
        "postalCode": "SK6 7GH",
        "countryName": "United Kingdom",
        "streetAddress": "3 Pavilion Lane, Strines"
      },
      "details": {
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "PNCG-6822-MNHH",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "publictenders@djsresearch.com"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "052578-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-08-29T16:06:33+01:00",
  "ocid": "ocds-h6vhtk-0590c7",
  "buyer": {
    "id": "GB-PPON-PHRL-5691-LLXM",
    "name": "Imperial War Museums"
  },
  "tender": {
    "id": "APE3466",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 112500,
          "currency": "GBP",
          "amountGross": 135000
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Proposed project methodology",
              "type": "quality",
              "numbers": [
                {
                  "number": 15,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Experience and knowledge of best practice",
              "type": "quality",
              "numbers": [
                {
                  "number": 15,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Proposed management of contract",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Social Value - Equal Opportunity",
              "type": "quality",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Social Value - Wellbeing",
              "type": "quality",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Value for Money Assessment",
              "type": "price",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "References",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Presentation",
              "type": "quality",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2026-06-30T23:59:59+01:00",
          "startDate": "2025-12-01T00:00:00+00:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79300000",
            "scheme": "CPV",
            "description": "Market and economic research; polling and statistics"
          },
          {
            "id": "79310000",
            "scheme": "CPV",
            "description": "Market research services"
          }
        ]
      }
    ],
    "title": "IWM/2526/APE/3466: Audience Segmentation Development Project for Imperial War Museums",
    "value": {
      "amount": 112500,
      "currency": "GBP",
      "amountGross": 135000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "052578-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/052578-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-08-29T16:06:33+01:00"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2025-11-10T23:59:59+00:00"
    },
    "description": "Imperial War Museums (IWM) is seeking a research partner to develop a comprehensive and future-facing audience segmentation system. This new approach will replace our existing segmentation, created in 2015, and will be designed to reflect the full spectrum of IWM’s audiences—both current and potential.\nThe segmentation system should be transformational, enabling IWM to better understand and connect with diverse audience groups. It will inform and enhance decision-making across the organisation, supporting the development and promotion of public programming, exhibitions, events, digital content, and engagement initiatives.\nWe are looking for a partner who can deliver a bespoke segmentation model that is inclusive, actionable, and embedded across IWM. The model should support teams in communications, marketing, digital, learning, and programming, and help us reach new audiences while continuing to serve existing ones effectively.\nThis work will result in:\n- A set of audience segments that reflect both engaged and potential audiences.\n- A programme of internal engagement to ensure the segmentation is understood, adopted, and used across IWM.\n- The successful partner will play a key role in helping IWM build a shared language around audiences, enabling us to deepen our impact and broaden our reach.\nAccess Code : 45EC6EXH35\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-London:-Market-and-economic-research%3B-polling-and-statistics./45EC6EXH35\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/45EC6EXH35",
    "tenderPeriod": {
      "endDate": "2025-09-29T12:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2025-09-22T16:00:00+01:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PHRL-5691-LLXM",
      "name": "Imperial War Museums",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 6HZ",
        "countryName": "United Kingdom",
        "streetAddress": "IWM London, Lambeth Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PHRL-5691-LLXM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "erowberry@iwm.org.uk",
        "telephone": "0207 416 5000"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}