Official UK procurement notice
ITSM Tool Replacement and Configuration Management Database (CMDB)
Authority: GENOMICS ENGLAND LIMITED (Central government)
What is being bought
Published requirement descriptionEnterprise ITSM tooling and CMDB tooling, including service design, delivery/project management, implementation, and data migration support.
Licensing for the tooling has been awarded separately via framework call-off.
- Not divided into lots: Use of lots would create a high risk of rendering the execution of the contract excessively technically difficult or expensive, and the need to coordinate different contractors for the lots could seriously risk undermining the proper execution of the contract.
- How the procedure runs: This is a competitive flexible procedure in three stages. Stage 1 - Conditions of Participation (PSQ) and ITT. Bidders must be able to meet all minimum standards and must-have requirements as set out in the tender documents. Following evaluation of eligible bids, the top three highest scoring bidders may be invited to interview. There is no ability to hold dialogue with the Authority within the process but bidders may ask clarification questions through the e-tendering portal. Stage 2 - Interview & Presentation. The interviews will be used to clarify the responses and update scoring if applicable and as appropriate. Stage 3 - Award. The tender would be awarded to the highest scoring bidder following the interviews (if an award is made).
CPV: IT services: consulting, software development, Internet and support · Software package and information systems · Software support services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£2,250,000
- Economic & financial standing
Able to pass financial health check; must agree to buyer's standard terms and conditions
- Technical & professional ability
ISO:27001 and Cyber Essentials Plus
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (4)
- Technical Merit and Functional Fit: 60%
- Cultural Fit: 5%
- Price: 25%
- Social Value: 10%
Published award criteria (4)
- Technical Merit and Functional Fit: Comprised of: Delivery approach and target state definition Implementation (including delivery and mobilisation) Functional and non-functional requirements Ease of Use Scalability of costs in licensing Organisational capacity and capability
- Price: Comprised of: Cost for design, implementation, delivery, and ongoing support Cost for licences for CMDB and ITSM
- Social Value
- Cultural Fit
- Economic & financial standing
Able to pass financial health check; must agree to buyer's standard terms and conditions
- Technical & professional ability
ISO:27001 and Cyber Essentials Plus
- Price carries 25 of 100 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 17 Sept 2025, 10:36 BST
- Last source update
- 24 Mar 2026, 15:44 GMT
- Award evaluation window
- Submission end – 17 Nov 2025
- Authority reference
GEL-ST-25136- FTS notice number
2025/S 000-058578- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059c00Find a Tender
- How it runs
This is a competitive flexible procedure in three stages.
Stage 1 - Conditions of Participation (PSQ) and ITT. Bidders must be able to meet all minimum standards and must-have requirements as set out in the tender documents. Following evaluation of eligible bids, the top three highest scoring bidders may be invited to interview. There is no ability to hold dialogue with the Authority within the process but bidders may ask clarification questions through the e-tendering portal.
Stage 2 - Interview & Presentation. The interviews will be used to clarify the responses and update scoring if applicable and as appropriate.
Stage 3 - Award. The tender would be awarded to the highest scoring bidder following the interviews (if an award is made).
How it was run
Official notice- Submission deadline
- 20 Oct 2025, 17:00 BST
- Clarification deadline
- 13 Oct 2025, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
17 Sept 2025 → 24 Mar 2026 · 10 dates- Planning notice published398 days ago17 Sept 2025, 10:36 BST
- Next notice expected396 days ago18 Sept 2025, 23:59 BST
- Tender notice published393 days ago22 Sept 2025, 15:14 BST
- Clarification questions by371 days ago13 Oct 2025, 17:00 BST
- Submission deadline364 days ago20 Oct 2025, 17:00 BST
- Award decision expected by336 days ago17 Nov 2025, 23:59 GMT
- Assessment summaries sent330 days ago24 Nov 2025
- Standstill ends319 days ago4 Dec 2025, 23:59 GMT
- Contract starts316 days ago8 Dec 2025
- Latest notice published209 days ago24 Mar 2026, 15:44 GMT
Notice history
8 events · 4 releases on Find a Tender · since 17 Sept 2025- Planned procurement notice published17 Sept 2025, 10:36 BSTUK3
- Tender notice published22 Sept 2025, 15:14 BSTUK4
- Published value published: £2,250,00022 Sept 2025, 15:14 BST
- Status changed to active22 Sept 2025, 15:14 BST
- Contract award notice published24 Nov 2025, 17:05 GMTUK6
- Status changed to complete24 Nov 2025, 17:05 GMT
- Contract signature expected5 Dec 2025, 23:59 GMTscheduled
- Contract details notice published24 Mar 2026, 15:44 GMTUK7
Routine re-releases (4)
- 2025-09: 1 release · 17 Sept 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Cognizant Worldwide Ltd8 Dec 2025 – 7 Dec 2027 · up to 7 Dec 2028Extensions: The contract may be extended by up to 12 months at the discretion of the Buyer. · Options: The contract will contain provision for additional optional modules for the ITSM and CMDB solutions beyond the minimum requirements to meet the project needs. These additional optional modules may be added at the Buyer's discretion. | £2,420,000 | 20 Nov 2025 | Awarded |
Contracts
Contract 1 · Cognizant Worldwide Ltd
- Signed
- 3 Mar 2026
- Value
- £1,459,957
- Period
- 3 Mar 2026 – 2 Mar 2028 · up to 2 Mar 2029 with extensions
- Status
- active
- Extensions
- The contract may be extended by one period of up to 12 months.
No agreed KPIs: Not required as below £5 million
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6final-stage tenders · 15 at stage one | 4 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- COGNIZANT WORLDWIDE LIMITEDAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender