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Official procurement procedure

ITSM Helpdesk Software (Freshservice)

Software package and information systems
London (UKI5)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NHS North East London Integrated Care Board: "ITSM Helpdesk Software (Freshservice)". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNHS North East London Integrated Care BoardScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: NHS North East London Integrated Care Board
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for NHS North East London Integrated Care Board. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2.3Bids / Report
74.1% of reports have one bid
Supplier ConcentrationModerate Concentration
BARNARDO'STop vendor: 48.9% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 33 active published awards; 27 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
BARNARDO'S1 win£600,000
First Response Training and Consultancy Services Limited1 win£424,000
AGE UK REDBRIDGE, BARKING AND HAVERING LTD1 win£202,500
Procedure terms
Contracting AuthorityNHS North East London Integrated Care Board
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published18 Nov 2024, 09:54 GMT
Last source update18 Nov 2024, 09:54 GMT
Recurring procurementNot published
ClassificationSoftware package and information systems
Delivery area
London (UKI5)
OCIDocds-h6vhtk-04b72b
What is being bought
The purchase of Freshservice Helpdesk software through the G-Cloud 13 Framework (Lot 2, Cloud Software).
What changed
From the official release history
  1. Status changed to complete
    18 Nov 2024, 09:54 GMT
  2. Official notice release published
    18 Nov 2024, 09:54 GMT
  3. Buyer information updated
    18 Nov 2024, 09:54 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The procurement is for licenses for IT Helpdesk software through the G-Cloud 13 framework.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    18 Nov 2024, 09:54 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 7 Nov 2024, 00:00 GMT · £47,736
Commercial outcome and competition
Awards
Freshworks Inc
Not published · Not published · active
Contracts
Contract
£47,736 · signed 7 Nov 2024, 00:00 GMT · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

NHS North East London Integrated Care Board

Contracting authority GB-NHS-QMF
View buyer profile

  • NHS North East London Integrated Care Board
    buyer

    GB-NHS: QMF
    4th Floor - Unex Tower, 5 Station Street, LONDON, UKI41, E15 1DA
    hub.queries@nhs.net

  • Freshworks Inc
    supplier

    2950 S. Delaware Street, Suite 201, San Mateo, California, US

  • NHS North East London Integrated Care Board
    reviewBody

    London
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNHS North East London Integrated Care Board have conducted a call-off process from the CCS G-Cloud 13 Framework (RM1557.13). The process has been undertaken in accordance with the G-Cloud 13 buyers guide to identify the most suitable provider to deliver requirements. This process identified Freshworks as most suitable provider as they were able to meet complete needs of requirement. The contract is for two years initially (at a value of £47,736) with the option for an additional years extension.