Official UK procurement notice
IT Support and Maintenance with Onsite Technical Support
Authority: Aspirations Academies Trust (Education)
What is being bought
Published requirement descriptionAspirations Academies Trust (“the Trust”) require a dedicated supplier to deliver IT support and maintenance service. The Supplier must provide support on all current IT equipment and any additional equipment purchased throughout the life of the contract (even if the purchase source of new equipment is not from that of the IT Services supplier).
- Recurrence: 36 months
CPV: Computer support and consultancy services
The lotProcurement structure
single lot · no lot value publishedLot #1●A Service / Call Centre - A single point of contact for all Academy users of ICTRenewal
●A Service / Call Centre - A single point of contact for all Academy users of ICT
●Incident Management - fix faults, quickly restoring the IT service to the user
●Change Management - Manage, record and approve the introduction of changes to the IT infrastructure
●Release Management - Plan, test and control the installation of new software and hardware
●Problem Management - Detect the underlying cause of faults and apply a permanent fix
●Operational Network Management - maintain and manage the network functions (backup, disaster recovery, anti-virus, security, email, spam, etc.), Wide Area Network and Local Area Network infrastructure
●Strategic Development – Shared responsibility for the Academy’s ICT strategic direction and priorities as reflected in the Academy Development Plan.
●Policies – The successful supplier will manage and develop Academy systems in a manner aligned with Academy policy and Industry best-practice.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · 36 months
- First published
- 11 Jan 2021, 14:24 GMT
- Last source update
- 11 Jan 2021, 14:24 GMT
- Award evaluation window
- 11 Feb 2021 – …
- FTS notice number
2021/S 000-000494- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-028942Find a Tender
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Hounslow:-Computer-support-and-consultancy-services./98HBJJP897 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/98HBJJP897 GO Reference: GO-2021111-PRO-17624319
How it was run
Official notice- Submission deadline
- 11 Feb 2021, 12:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Bid validity
- 900 days from the deadline
- Bids opened
- 11 Feb 2021, 12:00 GMT
Timeline
11 Jan 2021 → 11 Feb 2021 · 3 dates- Notice published11 Jan 2021, 14:24 GMT
- Submission deadline11 Feb 2021, 12:00 GMT
- Bids opened11 Feb 2021, 12:00 GMT
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria