IT Services Support

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  "date": "2025-01-22T15:51:59Z",
  "ocid": "ocds-h6vhtk-03cfc6",
  "buyer": {
    "id": "GB-FTS-135893",
    "name": "Health Innovation North East and North Cumbria"
  },
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        {
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          "name": "Synergi Software Ltd"
        }
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        "description": "Objectives\nThe supplier will provide seamless transition of IT support from the current incumbent, ensuring that there is minimal disruption to HINENC business operations.\nOnce the initial transfer is complete, the supplier will deliver HINENC with a fully managed IT support service focussing on the following:\nImproved Service Delivery: Assist HINENC to ensure timely and effective delivery of HINENC's core business services, facilitating IT-enabled improvements.\nOptimised Resource Management: Efficiently manage HINENC resources to reduce operational costs.\nStrong Compliance and Security: Adhere to all relevant regulations and standards, with industry-leading protection of the HINENC's IT configuration and information assets.\nPerformance Metrics\nIt is expected that the Supplier will report their own performance against a set of standards so that service delivery is regularly monitored and assessed.\nService Level Agreements (SLAs): Work with clearly defined SLAs for response times, resolution times, and service availability, the Supplier must provide details of their proposed target levels.\nKey Performance Indicators (KPIs): Track metrics such as customer satisfaction, service uptime, etc.\nRegular Reporting: Provide HINENC with regular updates on performance against KPIs / SLAs to identify opportunities for improvement.\nGovernance\nIt is expected that the Supplier will implement documented arrangements to govern the following aspects of service delivery:\nChange Management: Ensure that any change is well planned and managed and that lessons are learnt.\nRisk Management: Anticipate and mitigate risks associated with service delivery.\nAudit and Review: Perform regular audits and reviews to ensure that areas for improvement are continuously identified.\nProblem Management: Identify problems quickly and implement solutions.\nMinimum Standards\nEssential:\nCertification to Cyber Essentials Plus.\nDesirable:\nISO 27001 (Information Security Management System) certification.\nISO 14001 (Environmental Management) certification.",
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        "deliveryAddresses": [
          {
            "region": "UK"
          }
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    ],
    "title": "IT Services Support",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The requirement is for the Supplier to provide a fully managed IT support service to enable Health Innovation Network NENC (referred to as 'HINENC') to deliver its core business services. The current support contract comes to an end on the 1st February 2025 and services approximately 80 users / devices during office hours Monday to Friday.\nObjectives\nThe supplier will provide seamless transition of IT support from the current incumbent, ensuring that there is minimal disruption to HINENC business operations.\nOnce the initial transfer is complete, the supplier will deliver HINENC with a fully managed IT support service focussing on the following:\nImproved Service Delivery: Assist HINENC to ensure timely and effective delivery of HINENC's core business services, facilitating IT-enabled improvements.\nOptimised Resource Management: Efficiently manage HINENC resources to reduce operational costs.\nStrong Compliance and Security: Adhere to all relevant regulations and standards, with industry-leading protection of the HINENC's IT configuration and information assets.",
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      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
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    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Restricted procedure"
  },
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      "name": "Health Innovation North East and North Cumbria",
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      "address": {
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        "locality": "Newcastle-upon-Tyne",
        "postalCode": "NE1 4WH",
        "countryName": "United Kingdom",
        "streetAddress": "Suite A, 2nd Floor, 1 Citygate Gallowgate"
      },
      "details": {
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        "buyerProfile": "https://healthinnovationnenc.org.uk/",
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        "telephone": "+44 1916076350"
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      "name": "Synergi Software Ltd",
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        "locality": "Gateshead",
        "postalCode": "NE11 9SN",
        "countryName": "United Kingdom",
        "streetAddress": "2 Staithes, The Watermark"
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      "identifier": {
        "legalName": "Synergi Software Ltd"
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    {
      "id": "GB-FTS-104799",
      "name": "Health Innovation NENC",
      "roles": [
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      "address": {
        "locality": "Newcastle upon Tyne",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Health Innovation NENC"
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  "language": "en",
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  "date": "2024-10-28T14:02:59Z",
  "ocid": "ocds-h6vhtk-03cfc6",
  "buyer": {
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    "name": "Health Innovation North East and North Cumbria"
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        "description": "The Sub-National Secure Data Environment is a national programme managed by NHS England involving eleven regions across England. The initiative is a wide-ranging socio-technical and innovation programme aimed at improving access to, and the use of health data in research and development (R&D.) The North East and North Cumbria (NENC) region was confirmed as one of the ‘Sub-national Secure Data Environment’ (SNSDE) regions in December 2022, with the initial programme running until 31st March 2025.\nThe programme has been running system engagement and public patient involvement (PPI) activities since January 2023 to a strategic plan. The major improvement programme provides an opportunity to create more effective, efficient and timely innovations, driving better health outcomes for the population.\nTo drive this change we require a Digital Stakeholder Management System to streamline and record all stakeholder engagement, projects, communication, feedback, issues and enquires. The system will be required to provide detailed demographics and mapping tools alongside an overview of the recorded interactions which will enable and support the NENC SDE Programme team to build relationships and deliver better outcomes.",
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            "description": "IT services: consulting, software development, Internet and support"
          }
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    "title": "North East North Cumbria Secure Data Environment  (NENC SDE) Digital Stakeholder Management System",
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    "description": "The Sub-National Secure Data Environment is a national programme managed by NHS England involving eleven regions across England. The initiative is a wide-ranging socio-technical and innovation programme aimed at improving access to, and the use of health data in research and development (R&D.) The North East and North Cumbria (NENC) region was confirmed as one of the ‘Sub-national Secure Data Environment’ (SNSDE) regions in December 2022, with the initial programme running until 31st March 2025.\nThe programme has been running system engagement and public patient involvement (PPI) activities since January 2023 to a strategic plan. The major improvement programme provides an opportunity to create more effective, efficient and timely innovations, driving better health outcomes for the population.\nTo drive this change we require a Digital Stakeholder Management System to streamline and record all stakeholder engagement, projects, communication, feedback, issues and enquires. The system will be required to provide detailed demographics and mapping tools alongside an overview of the recorded interactions which will enable and support the NENC SDE Programme team to build relationships and deliver better outcomes.",
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        "locality": "Newcastle-upon-Tyne",
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        "countryName": "United Kingdom",
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        "locality": "Hull",
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        "countryName": "United Kingdom",
        "streetAddress": "21 Marina Court, Castle Street"
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      "name": "HI NENC",
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        "locality": "Newcastle-upon-Tyne",
        "countryName": "United Kingdom"
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      "identifier": {
        "legalName": "HI NENC"
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  "date": "2024-10-07T13:30:13+01:00",
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      "title": "Development of Digital Platform to host Mandatory Learning Disabilities and Autism (LDA) Training",
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        "description": "In July 2022 an amendment was made to then Health & Social Care Act that all regulated health and care providers must provide mandatory learning disability autism awareness training to their whole workforce that is appropriate to their role. A Code of Practice is yet to be published by the Government, but it is expected to say this training needs to be co-developed and co-delivered with a experts of lived experience of autism and learning disability. The national NHSE response has been the development of the Oliver McGowan Mandatory Training. This is a 2 tier programme and is to be delivered every 3 years.\nThe North East North Cumbria has Boost as their learning academy which is a centralised offer across the NENC ICS workforce for people to access their training requirements. We expect Boost will hold all mandatory learning disability and autism awareness training that meets the requirements of the Health & Social Care Act and Code of Practice that is available across NENC.\nWe are looking for a team to build onto the existing Learning Academy digital platform that meets the requirements outlines in the Standards and Service Specification within the Invitation to Quote document.",
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    "description": "In July 2022 an amendment was made to then Health & Social Care Act that all regulated health and care providers must provide mandatory learning disability autism awareness training to their whole workforce that is appropriate to their role. A Code of Practice is yet to be published by the Government, but it is expected to say this training needs to be co-developed and co-delivered with a experts of lived experience of autism and learning disability. The national NHSE response has been the development of the Oliver McGowan Mandatory Training. This is a 2 tier programme and is to be delivered every 3 years.\nThe North East North Cumbria has Boost as their learning academy which is a centralised offer across the NENC ICS workforce for people to access their training requirements. We expect Boost will hold all mandatory learning disability and autism awareness training that meets the requirements of the Health & Social Care Act and Code of Practice that is available across NENC.\nWe are looking for a team to build onto the existing Learning Academy digital platform that meets the requirements outlines in the Standards and Service Specification within the Invitation to Quote document.",
    "classification": {
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      "name": "Health Innovation North East and North Cumbria",
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      "address": {
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        "locality": "Newcastle-upon-Tyne",
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        "countryName": "United Kingdom",
        "streetAddress": "Suite A, 2nd Floor, 1 Citygate, Gallowgate"
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      "details": {
        "url": "https://healthinnovationnenc.org.uk/",
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      },
      "status": "active",
      "awardID": "032058-2024-1",
      "dateSigned": "2024-10-04T00:00:00+01:00"
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  "initiationType": "tender"
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{
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      "title": "National Child Parent Screening Service Evaluation",
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          "name": "Health Innovation North East and North Cumbria"
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  "tender": {
    "id": "DN736345",
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      {
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        "status": "cancelled",
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        "description": "Funding was received by Health Innovation North East and North Cumbria (HI NENC) in April 2021 to implement and lead on the national Child Parent Screening Programme. This was in order to support the ambition set out in the NHS Long Term Plan to improve the identification of Familial Hypercholesterolaemia (FH) to 25% by 2025.\nPreviously, HI NENC had embarked on a programme of work to search primary care records for those at risk of FH. Alone this was unlikely to achieve the NHS LTP ambition - the addition of a child-parent screening (CPS) programme was introduced to help increase identification of FH patients and their families.\nFH, an autosomal dominant inherited disorder, is a common cause of ischaemic cardiovascular disease in young adult life. There are about 200,000 undiagnosed people with FH in the UK. Identifying affected individuals before the onset of disease is important so diet and lifestyle modifications can be made and medication initiated as appropriate.\nAs each affected child will have one affected parent, testing children provides a means of identifying and treating both child and parent together in a systematic manner.\nThis project aims to evaluate the effectiveness of the implementation of the child parent screening service as well as the impact it has had. A mixed methods approach will be used drawing on a variety of techniques.",
        "awardCriteria": {
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            "description": "Evaluation consultancy services"
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    "title": "National Child Parent Screening Service Evaluation",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
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    }
  ],
  "initiationType": "tender"
}

{
  "id": "015073-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-05-26T12:00:21+01:00",
  "ocid": "ocds-h6vhtk-03cfc6",
  "buyer": {
    "id": "GB-FTS-83822",
    "name": "Academic Health Science Network – North East & North Cumbria Limited"
  },
  "tender": {
    "id": "DN670401",
    "lots": [
      {
        "id": "1",
        "title": "Idea Assessment",
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Provision of market assessment support for innovation. This may include identification of options with recommendations as well as implementation and delivery:\n•\tPatent Searches;\n•\tIntellectual Property Filing, Renewals & ongoing management\n•\tPrior Art  and freedom to operate searches;\n•\tHorizon scanning;\n•\tMarket assessment;\n•\tRapid evidence evaluation;\n•\tLiterature review;\n•\tCommercialisation partners to support marketing;\n•\tCompetitor analysis;\n•\tMarket Size and usage;\n•\tMarket segmentation and trends",
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "2",
        "title": "Idea Development",
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Provision of specialist expertise to support the development of a value proposition. This may include delivery of the following:\n•\tBusiness model canvas development;\n•\tBusiness consultancy;\n•\tSpecialist support for the development of business models;\n•\tAssessment of business options and opportunities in the health and life science;\n•\tBusiness processes;\n•\tChange management;\n•\tForecasting and/or planning;\n•\tOrganisational review;\n•\tProgramme & project management;\n•\tBusiness Structure;\n•\tBusiness process re-engineering;\n•\tSocial Value;\n•\tPeer or Key Opinion Leader Feedback (clinical expertise)\nProvision of prototype support for innovation. This may include identification of options with recommendations as well as implementation and delivery.",
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "3",
        "title": "Evaluation",
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Provision of clinical trial and evidence generation support, such as real-world evaluation and health economics for an innovation. This may include identification of options with recommendations as well as implementation and delivery.\n•\tSupport to develop protocols;\n•\tSupport development of trial documentation e.g., Patient Information Sheets, informed consent forms etc.\n•\tSupport for development and submission of documentation for ethics/HRA approval, such as IRAS forms (if required);\n•\tSupport to develop strategy for site selection for trials & evaluations;\n•\tSupport for NIHR portfolio adoption (Commercial, Non-commercial and Investigator Initiated Trials (IIT));\n•\tBid support to funders e.g., grant writing;\n•\tProject Management of Trials\n•\tStakeholder engagement /\n•\tSystematic reviews\n•\tCare pathway analysis;\n•\tHealth economics modelling including cost-effectiveness analysis and budget impact analysis;\n•\tDiagnostic test reference standard identification or development;\n•\tAnalytical validity;\n•\tDiagnostic accuracy;\n•\tClinical utility;\n•\tCost and pricing modelling\n•\tEarly Value Assessment (NICE)\n•\tStatistical Support\nProvision of regulatory approval support for innovation. This may include identification of options with recommendations as well as implementation and delivery.",
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "4",
        "title": "Commercialisation and Adoption and Spread",
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Provision of commercialisation and scale-up support for innovation. This may include identification of options with recommendations as well as implementation and delivery:\n•\tProof of Value development;\n•\tGrowth and scale;\n•\tInternationalisation and trading globally;\n•\tImport and export;\n•\tLeadership and management including of individuals and teams;\n•\tMarketing including digital marketing;\n•\tAdoption and spread into the NHS market or healthcare markets world-wide;\n•\tImplementation Model\n•\tBusiness case Development in an NHS/Social Care setting;\n•\tSales;\n•\tManufacturing and outsourcing.\n•\tProcurement?\n•\tSupply chain expertise",
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "5",
        "title": "Corporate",
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Provision of corporate support to the AHSN for the delivery of its day-to-day business or extended support to innovators:\n•\tMarketing Support;\n•\tComms Support;\n•\tFinance Support;\n•\tIT Support\no\tServices;\no\tHardware; and\no\tsoftware\n•\tHealth and Safety Services;\n•\tHR Support;\n•\tOrganisational Development Support;\n•\tDevelopment of software\n•\tLegal Services",
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "73000000",
            "scheme": "CPV",
            "description": "Research and development services and related consultancy services"
          },
          {
            "id": "79000000",
            "scheme": "CPV",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79000000",
            "scheme": "CPV",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
          }
        ]
      },
      {
        "id": "3",
        "relatedLot": "3",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "73000000",
            "scheme": "CPV",
            "description": "Research and development services and related consultancy services"
          },
          {
            "id": "79000000",
            "scheme": "CPV",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
          }
        ]
      },
      {
        "id": "4",
        "relatedLot": "4",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "66000000",
            "scheme": "CPV",
            "description": "Financial and insurance services"
          },
          {
            "id": "79000000",
            "scheme": "CPV",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
          }
        ]
      },
      {
        "id": "5",
        "relatedLot": "5",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "30000000",
            "scheme": "CPV",
            "description": "Office and computing machinery, equipment and supplies except furniture and software packages"
          },
          {
            "id": "39000000",
            "scheme": "CPV",
            "description": "Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products"
          },
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "50000000",
            "scheme": "CPV",
            "description": "Repair and maintenance services"
          },
          {
            "id": "66000000",
            "scheme": "CPV",
            "description": "Financial and insurance services"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "79000000",
            "scheme": "CPV",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
          }
        ]
      }
    ],
    "title": "Academic Health Science Network NENC DPS",
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "maximumLotsBidPerSupplier": null
    },
    "techniques": {
      "hasDynamicPurchasingSystem": true
    },
    "description": "The AHSN NENC is one of 15 AHSNs across England which were created in 2013 in response to the Accelerate Access Review. The AHSN network acts at the interface between Industry, Academia and the NHS to support the adoption and spread of innovation at pace and scale, which in turn improves patient outcomes and generates economic growth.\nThe AHSN NENC uses “The Innovation Pathway” as the model to illustrative the support that is on offer to innovators, from conceptualisation of their idea, through to its development, evaluation and adoption and spread by the health and care system.  Each element of the pathway is described by a hexagon. The AHSN co-ordinates delivery of this support by commissioning the most appropriate partner with the necessary specialist expertise.\nDuring the pandemic the AHSN NENC revised the Innovation Pathway  following a large-scale consultation process with innovators, current delivery partners and other important stakeholders in the regional ecosystem. A series of insight gathering workshops took place and helped to shape a revised version of the Innovation Pathway. We have increased the spectrum of services we offer to innovators adding additional hexagons to the pathway and have expanded our pool of delivery partners who can deliver these services. Many of the providers offer multiple services across the pathway. This has resulted in us creating a DPS to ensure an open, transparent, and competitive process for procuring services, and compliance with Procurement Regulations.\nThe AHSN NENC uses the Innovation Pathway to articulate the services that can be provided to innovators to help them navigate the Innovation Pathway and commercialise their ideas. In many cases the AHSN will not deliver these services directly but will commission various delivery partners who can provide specialist services.  The commissions will vary by duration, value and the type of support or assistance required. In recognition of the diverse and variable nature of the requirements the AHSN NENC is establishing a Dynamic Purchasing System (DPS) to establish a competitive route to obtain these services as and when required. The DPS will consist of five lots covering the anticipated range of services. These are:\n1.\tIdea Assessment\n2.\tIdea Development\n3.\tEvaluation services\n4.\tCommercialisation, Adoption and Spread.\n5.\tCorporate services\nExpressions of interest are available at the following link https://procontract.due-north.com/Advert?advertId=7c5bf33c-52fa-ed11-8122-005056b64545",
    "tenderPeriod": {
      "endDate": "2028-05-25T12:00:00+01:00"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "73000000",
      "scheme": "CPV",
      "description": "Research and development services and related consultancy services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://procontract.due-north.com/Advert?advertId=7c5bf33c-52fa-ed11-8122-005056b64545",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-83822",
      "name": "Academic Health Science Network – North East & North Cumbria Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Newcastle-upon-Tyne",
        "postalCode": "NE4 5PL",
        "countryName": "United Kingdom",
        "streetAddress": "Biomedical Research Building, Campus for Ageing and Vitality, University of Newcastle, Nuns Moor Road"
      },
      "details": {
        "url": "https://ahsn-nenc.org.uk/",
        "buyerProfile": "https://ahsn-nenc.org.uk/",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Company Limited by Guarantee"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "Academic Health Science Network – North East & North Cumbria Limited"
      },
      "contactPoint": {
        "url": "https://procontract.due-north.com/Advert?advertId=7c5bf33c-52fa-ed11-8122-005056b64545",
        "name": "Mrs Liz Brown",
        "email": "liz.brown@ahsn-nenc.org.uk",
        "telephone": "+44 7447001515"
      }
    },
    {
      "id": "GB-FTS-83823",
      "name": "AHSN NENC",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Newcastle Upon Tyne",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "AHSN NENC"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}