Official UK procurement notice
IT Services · UK public procurement notice
Authority: THE KING'S SCHOOL (Education)
What is being bought
Published requirement descriptionThe objective of this procurement is to ensure that the academy secures a 3 year managed services support contract providing it with a wide range of technical expertise and an onsite technician at a competitive market rate. There will be no subdivision of this contract excepting that any company can tender for technical support with or without an onsite technician. If you wish to tender without an onsite technician please identify how this facility will be achieved.
The package includes all fixed and loose ICT equipment, software and active infrastructure, including ICT-related Audio-visual items, such as projectors and interactive whiteboards, as well as fitted cabling for Audio-visual elements. It will also include software licensing, core applications and server backend.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1The managed service shall include:
The managed service shall include:
One member of on-site technical staff, based full time at the Academy (term time + 6 weeks during school holidays (45 weeks per annum)).
A helpdesk system to allow users to report a fault by email or webpage.
Monthly reporting of helpdesk statistics, including issues opened, issues closed and issues outstanding.
Remote helpdesk support to assist locally-based staff, including advanced 3rd-line support.
A monthly visit on site for one day of a higher level (4th line) to solve more complex on site issues.
Full management of daily, weekly, monthly and annual back-ups.
Full management of all aspects of the IT infrastructure including pro-active monitoring and maintenance.
On-going management of network security, including any adjustments required to user permissions or network security policies.
On-going user management including adds/moves/changes.
Fortnightly 1 hour on site high level management meeting with a member of the Senior Leadership team.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 28 Mar 2024, 13:30 GMT
- Last source update
- 28 Mar 2024, 13:30 GMT
- FTS notice number
2024/S 000-010305- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-044e44Find a Tender
How it was run
Official notice- Submission deadline
- 21 May 2024, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Participation fee
- document
Timeline
28 Mar 2024 → 21 May 2024 · 2 dates- Notice published28 Mar 2024, 13:30 GMT
- Submission deadline21 May 2024, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Board of Directors, The King's SchoolReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.