Official UK procurement notice
IT Service Management tool (ITSM)
Authority: Places for People on behalf of PfP & Anchor Hanover Group (Public body)
What is being bought
Published requirement descriptionPlaces for People (PfP) seeks to acquire and implement an industry-leading IT Service Management (ITSM) platform that meets both current and future business requirements. PfP currently operates an in-house service management platform, LogIT, which is no longer capable of supporting growing business needs. The existing system lacks essential capabilities, including automation, integration, service catalogue visibility, configuration management, analytics, and knowledge management.
Integration with existing tools and platforms including but not limited to Intune, Entra ID, Active Directory, Observability (LogicMonitor) and compatibility with a market leading ITAM solution.
Implementation of modules: Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue, Knowledge Management.
Interrogation of system configuration.
Interrogation of professional training for three (3) IT Ops colleagues to maintain and operate chosen solution.
Salesforce LogIT, Change IT decommission
Security Operations Centre (SOC) Integration
To view this notice, please click here:
- How the procedure runs: This Competitive Flexible process is conducted in accordance with the Procurement Act 2023 (the Act) as further detailed in this Procurement Specific Questionnaire and in the Invitation to Tender (ITT) which is included for information only at this stage of the procurement. Responses (PSQ Responses) to this selection questionnaire (PSQ) will be used in the first step of selecting suitably qualified and experience suppliers (Participants) to be invited to tender. It is intended that PfP will shortlist a total of three (3) to be invited to submit tenders in line with section 20(4)(a) of the Act.
CPV: Information technology services · Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1CancelledRenewalPublished value£600,000
- Technical & professional ability
Bidders must ensure they can meet all the mandatory requirements outlined in Appendix D - Requirements
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality and Technical merit: 70%
- Pricing: 30%
Published award criteria (2)
- Quality and Technical merit
- Pricing
- Technical & professional ability
Bidders must ensure they can meet all the mandatory requirements outlined in Appendix D - Requirements
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 2 Dec 2025, 12:05 GMT
- Last source update
- 1 Apr 2026, 10:19 BST
- Award evaluation window
- Submission end – 20 Apr 2026
- Authority reference
ITSM/CO/JW/2025- FTS notice number
2025/S 000-078851- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05ecc8Find a Tender
- How it runs
This Competitive Flexible process is conducted in accordance with the Procurement Act 2023 (the Act) as further detailed in this Procurement Specific Questionnaire and in the Invitation to Tender (ITT) which is included for information only at this stage of the procurement.
Responses (PSQ Responses) to this selection questionnaire (PSQ) will be used in the first step of selecting suitably qualified and experience suppliers (Participants) to be invited to tender. It is intended that PfP will shortlist a total of three (3) to be invited to submit tenders in line with section 20(4)(a) of the Act.
How it was run
Official notice- Requests to participate (first stage)
- 6 Feb 2026, 12:00 GMT
- Submission deadline
- 6 Feb 2026, 12:00 GMT
- Clarification deadline
- 30 Jan 2026, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
2 Dec 2025 → 18 May 2026 · 6 dates- Tender notice published329 days ago2 Dec 2025, 12:05 GMT
- Clarification questions by269 days ago30 Jan 2026, 17:00 GMT
- Submission deadline263 days ago6 Feb 2026, 12:00 GMT
- Latest notice published209 days ago1 Apr 2026, 10:19 BST
- Award decision expected by189 days ago20 Apr 2026, 23:59 BST
- Contract starts162 days ago18 May 2026, 00:00 BST
Notice history
5 events · 4 releases on Find a Tender · since 2 Dec 2025- Tender notice published2 Dec 2025, 12:05 GMTUK4
- Tender notice published12 Jan 2026, 14:05 GMTUK4
- Tender notice published12 Jan 2026, 16:05 GMTUK4
- Procurement termination notice published1 Apr 2026, 10:19 BSTUK12
- Status changed to cancelled1 Apr 2026, 10:19 BST
Routine re-releases (4)
- 2025-12: 1 release · 2 Dec 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 1 Apr 2026 | CancelledPlaces for People Group Limited hereby gives notice that the procurement process for the National Agreement for IT Service Management (ITSM) has been cancelled prior to contract award. Following a review of the procurement process and the contracting authority’s current operational requirements, it has been determined that continuing with the procurement in its current form would not best meet the authority’s requirements or represent the most appropriate commercial approach at this time. In accordance with the principles of transparency, equal treatment and good procurement practice set out within the Procurement Act 2023, the contracting authority has therefore decided to terminate the procurement process without awarding a contract. The procurement has been cancelled due to a material change in the contracting authority’s requirements and internal procurement strategy, which means that the specification and commercial structure originally advertised no longer appropriately reflect the authority’s needs. Continuing with the current procedure would therefore risk: •Misalignment between the specification and the authority’s operational requirements •Inefficient use of public and organisational resources •Potentially sub-optimal contractual outcomes The authority considers it necessary and proportionate to cancel the current procurement and review the requirement before determining the most appropriate route to market. Places for People may, following internal review, choose to: •Re-procure the requirement under a revised specification, or •Pursue an alternative compliant procurement route. Should a new procurement opportunity arise, it will be published in accordance with the requirements of the Procurement Act 2023. The contracting authority thanks all bidders for their time, effort and interest in participating in this procurement exercise. All suppliers who submitted responses will receive direct notification of this decision via the procurement portal. |
Contracting authority & participating public bodies
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender