IT Service Management System

{
  "id": "000547-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-01-08T15:32:27Z",
  "ocid": "ocds-h6vhtk-042b73",
  "buyer": {
    "id": "GB-FTS-61414",
    "name": "Herefordshire and Worcestershire Health & Care NHS Trust"
  },
  "tender": {
    "id": "T.HACW.052",
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        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Provision of an IT Service Management System for Herefordshire & Worcestershire Health & Care NHS Trust.<br/><br/>This opportunity is available to view on Atamis e-tendering system. <br/>If you are not registered on the Atamis e-tendering portal please follow this welcome link to register:<br/>https://health-family.force.com/S/Welcome<br/>Please also see the below link to the supplier user guide:<br/>https://Services.atamis.co.uk/docs/Supplier_User_Guide.pdf<br/>to support you in your tender submission.",
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
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        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKG12"
          }
        ]
      }
    ],
    "title": "IT Service Management System",
    "status": "active",
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2024-02-09T14:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2024-02-09T14:00:00Z"
    },
    "description": "Provision of an IT Service Management System for Herefordshire & Worcestershire Health & Care NHS Trust",
    "tenderPeriod": {
      "endDate": "2024-02-09T12:00:00Z"
    },
    "communication": {
      "atypicalToolUrl": "https://health-family.force.com/s/Welcome"
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    "hasRecurrence": true,
    "classification": {
      "id": "72253000",
      "scheme": "CPV",
      "description": "Helpdesk and support services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2024-05-01T23:59:59+01:00"
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    "submissionMethod": [
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      "written"
    ],
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    "selectionCriteria": {
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        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "as stated in the tender documents"
        }
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    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
    "procurementMethodDetails": "Open procedure"
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  "parties": [
    {
      "id": "GB-FTS-61414",
      "name": "Herefordshire and Worcestershire Health & Care NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG12",
        "locality": "Worcester",
        "postalCode": "WR5 1JR",
        "countryName": "United Kingdom",
        "streetAddress": "2 Kings Court, Charles Hastings Way"
      },
      "details": {
        "url": "https://www.hacw.nhs.uk/",
        "buyerProfile": "https://www.hacw.nhs.uk/",
        "classifications": [
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            "scheme": "COFOG",
            "description": "Health"
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      "identifier": {
        "legalName": "Herefordshire and Worcestershire Health & Care NHS Trust"
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      "contactPoint": {
        "url": "https://health-family.force.com/s/Welcome",
        "email": "v.griffiths2@nhs.net"
      }
    },
    {
      "id": "GB-FTS-93379",
      "name": "NHS England Midlands",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Glenfield, Leicester",
        "postalCode": "LE3 8RA",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, Glenfield, Leicester"
      },
      "identifier": {
        "legalName": "NHS England Midlands"
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    }
  ],
  "language": "en",
  "description": "1. Log in to the Supplier portal of https://health-family.force.com/s/welcome<br/>2. Locate the opportunity using \"finding opportunities\" searching for contract reference C233407.<br/>3. Click on the project title and \"Register Interest\".<br/>4. You will then be able to access the tender details via the \"My Proposals & Quotes\" page.",
  "initiationType": "tender"
}