IT Help Desk Outsourcing · UK public procurement notice

Official notice

Authority: Office of Rail and Road (Central government)

Below threshold - unknown

Sectors: IT Services & Software (72) Delivery: UK

Awarded value£145,385published contract · exc. VAT

Awarded 18 Sept 2025

Awarded to Stone Technologies Ltd t/a Converge Technology Solutions

What is being bought

Published requirement description

Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

72253100 Helpdesk services

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - unknown
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 11 Nov 2025, 12:36 GMT
Last source update: 11 Nov 2025, 12:36 GMT
Authority reference: ORR CT 25-49
FTS notice number: 2025/S 000-072768
Latest notice: Contract details notice (UK7)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-05de9f Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
11 Nov 2025, 12:36 GMT
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £145,3851 contract exc. VAT

Contracts signed 1latest 18 Sept 2025

Awarded to	Value	Date	Status
Stone Technologies Ltd t/a Converge Technology Solutions	£145,385 †	—	Awarded

Contracts

IT Help Desk Outsourcing · Stone Technologies Ltd t/a Converge Technology Solutions
Signed
18 Sept 2025
Value
£145,385
Period
1 Oct 2025 – 30 Sept 2026 · up to 30 Sept 2029 with extensions
Status
active
Extensions
The contract runs for an initial 36-month term from 1 October 2025, with a single extension option of up to 12 months, subject to three months' written notice and approval of an exit plan. A break clause allows for annual contract reviews at 12-month intervals, during which the Buyer may choose to terminate early based on strategic or performance considerations.

Contracting authority & participating public bodies

Office of Rail and Road

Contracting authorityPublic authority - central government GB-PPON: PMPH-6471-MDYY 25 Cabot Square, London, London, E14 4QZContact email

Bidders & participating suppliers

1 commercial party on the notice

Stone Technologies LimitedAwarded supplierGB-COH: 02658501 Granite One Hundred, Stafford, West Midlands, ST18 9AAContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender11 Nov 2025, 12:36 GMT