Official UK procurement notice
Irregular Migration Management Services (IMMS) Lot 1
Authority: Home Office (Central government)·Consortium: 3 public authorities
What is being bought3 lots · detail below
Published requirement descriptionThe Authority conducted a procurement exercise for the provision of Operator Services at the Manston Reception Centre and associated Disembarkation Point(s) in Kent.
The appointed Operator Services Provider is responsible for supporting with the registering of Service Users into the UK immigration system and delivery of operational services from disembarkation through to dispersal.
CPV: Accommodation cleaning services · Accommodation services · Administration, defence and social security services · Building and facilities management services · Canteen and catering services · Guard services · Health services · Housekeeping services · Security services · Special-purpose road passenger-transport services
Lots and requirements (3)Procurement structure
3 lots · 2 with a published value (£521,300,000 together) · same evaluation weights on every lotLot #1Operator ServicesAwardedRenewalPublished value£462,600,000
The Authority conducted a procurement exercise for the provision of Operator Services at the Manston Reception Centre and associated Disembarkation Point(s) in Kent.
The appointed Operator Services Provider is responsible for supporting with the processing of individuals arriving via Small Boats, from the point of disembarkation through to dispersal.
A comprehensive specification was provided within the tender documentation. Submitted proposals were evaluated against criteria covering quality, social value, and price.
The contract is awarded for an initial term of 6 years with an option to extend for up to an additional four 12-month periods.
The contract is fully flexible, with the awarded contract value representing the maximum potential cost over the full 10-year term. In line with Government policy, usage is expected to decrease over time, which will result in corresponding reductions to both the duration and overall value of the contract.
The award criteria were based on a combination of price and quality, evaluated using a Price per Quality Point (PQP) methodology. This included a 10% quality weighting allocated specifically to Social Value.
This notice pertains solely to the award of Lot 1.
Lot #2Healthcare ServicesAwardedRenewalPublished value£58,700,000
The Authority conducted a procurement exercise for the provision of Healthcare Services at the Manston Reception Centre and associated Disembarkation Point(s) in Kent.
The appointed Healthcare Services Provider is responsible for supporting the urgent healthcare needs of individuals arriving via Small Boats, from the point of disembarkation through to dispersal.
A comprehensive specification was provided within the tender documentation. Submitted proposals were evaluated against criteria covering quality, social value, and price.
The contract is awarded for an initial term of 6 years with an option to extend for up to an additional four 12-month periods.
The contract is fully flexible, with the awarded contract value representing the maximum potential cost over the full 10-year term. In line with Government policy, usage is expected to decrease over time, which will result in corresponding reductions to both the duration and overall value of the contract.
The award criteria were based on a combination of price and quality, evaluated using a Price per Quality Point (PQP) methodology. This included a 10% quality weighting allocated specifically to Social Value.
This notice pertains solely to the award of Lot 2. Lot 1 remains under evaluation and may be awarded at a later stage under the same procurement procedure.
The award criteria were based on a combination of price and quality, evaluated using a Price per Quality Point (PQP) methodology. This included a 10% quality weighting allocated specifically to Social Value.
Lot #3Medical ServicesPlannedLot estimate not published
The Authority seeks a commercial partner to provide medical services primarily at the National Reception Centre in Manston and Disembarkation and SOLAS centre in Western Jet Foil, Dover. Services may include :
(a) Healthcare
Services may be subject to change.
The potential length of contract will be 6 years from service commencement, with options to extend, for up to a further 2 x 24 month periods.
The content of this PIN, including the nature of works, services and estimated value, may be the subject to change. Additional information:
- An Industry Day is planned to be hosted for interested Suppliers on Monday 8th January 2024 (subject to change). This Industry Day will be held in site in Manston, Kent. Further details for the Industry Day to follow upon receipt of a signed NDA.
- The deadline for registering interest for this PIN will be Friday 2nd February 2024.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (3)
- Quality: 90
- Social Value: 10
- Price: 100
- Suitability
Please refer to the Guidance to Bidder pack on the Home Office eSourcing tool
- Price carries 100 of 200 points: a 10% discount moves about 10 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 4 Dec 2023, 16:10 GMT
- Last source update
- 28 May 2026, 12:24 BST
- FTS notice number
2026/S 000-050248- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-042187Find a Tender
Publisher note: This procurement will be managed electronically via the Home Office's eSourcing Portal (JAGGAER). To participate in this procurement, participants must first be registered on the eSourcing Portal. If you have not yet registered on the eSourcing Portal, this can be done online at https://homeoffice.app.jaggaer.com Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. To express an interest please email: [email protected] Title of email: Irregular Migration Management Services– Expression of Interest Email to include: Organisation name, Contact name, E-mail address, telephone number, lot(s) that Organisation is expressing an interest in, confirmation of eSourcing Portal registration, and details of eSourcing Portal contact. Any expressions of interest not submitted in the required format (or containing the requested information) may be rejected. The Authority requires new participants to sign a non-disclosure agreement (NDA) in order to be invited to participate in the competition for this project. On receipt of an email detailed above, the Authority will either confirm receipt of an NDA as part of market engagement or provide access to the NDA document through the eSourcing portal. If required, the Authority will expect participants to download and reattach a signed copy of the NDA to the event. Once the registered user has completed and returned the NDA via the eSourcing Portal the Authority will enable the supplier to access the independent SQ area via the eSourcing Portal. The registered user will receive a notification email to alert them once this has been done. The closing date for submissions will be 12 p.m. on Friday 15th November 2024. SQ clarification requests must be submitted no later than 12 p.m. on Friday 1st November 2024. For technical assistance on use of the eSourcing Portal please contact the JAGGAER Supplier Helpdesk at [email protected] or 0800 069 8630 (0800 - 1800hrs).
How it was run
Official notice- Submission deadline
- 15 Nov 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Participation fee
- document
- Bid validity
- 180 days from the deadline
Timeline
24 Jul 2024 → 28 May 2026 · 4 dates- Next notice expected24 Jul 2024, 00:00 BST
- Invitations to tender expected11 Oct 2024, 00:00 BST
- Submission deadline15 Nov 2024, 12:00 GMT
- Notice published149 days ago28 May 2026, 12:24 BST
Notice history
7 events · 6 releases on Find a Tender · since 11 Oct 2024- Published value updated to £521,300,00011 Oct 2024, 16:03 BSTwas £700,000,000
- Status changed to active11 Oct 2024, 16:03 BST
- Procurement method changed11 Oct 2024, 16:03 BST
- Deadline published: 15 Nov 2024, 12:00 GMT11 Oct 2024, 16:03 BST
- Buyer details updated11 Oct 2024, 16:03 BST
- Status changed to complete6 Oct 2025, 11:38 BST
- Buyer details updated6 Oct 2025, 11:38 BST
Published amendments (2 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextAn Industry Day will be held for interested Suppliers on Tuesday 9th January 2024 (subject to change). · VI.3) | Tuesday 9th January 2024 | Monday 8th January 2024 | |
| — | TextVI.3) | — | https://www.contractsfinder.service.gov.uk/Notice/d01f6a9a-c4bc-4dc3-a323-c3422ba68226 |
2 amendments published without a description.
Routine re-releases (6)
- 2024-10: 1 release · 11 Oct 2024
- 2023-12: 2 releases · 4 Dec 2023, 6 Dec 2023
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Operator Services1 award | |||
| Definitive PSA LtdSME, MTC Definitive LimitedSME, Management & Training Corporation Limitedjoint awardIrregular Migration Management Services Lot 1 - Operator ServicesSubcontracting: declared | £539,116,089 † | — | Awarded |
| Lot 2 · Healthcare Services1 award | |||
| DoctorPA LtdSMEIrregular Migration Management Services Lot 2 - Healthcare ServicesSubcontracting: declared | £58,703,495 † | — | Awarded |
Contracts
Irregular Migration Management Services Lot 1 - Operator Services · Definitive PSA LtdSME, MTC Definitive LimitedSME, Management & Training Corporation Limited
- Signed
- 6 May 2026
- Value
- £539,116,089
- Status
- active
Irregular Migration Management Services Lot 2 - Healthcare Services · DoctorPA LtdSME
- Signed
- 11 Sept 2025
- Value
- £58,703,495
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Operator Services | 3bids · 3 electronic | — | — | — |
| 2 · Healthcare Services | 4bids · 4 electronic | 2 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- The Secretary of State for the Home DepartmentContracting authorityMinistry or any other national or federal authority, including their regional or local subdivisionsPublic order and safety
Dispute resolution & review bodies
- N/AReview body
- Royal Courts of JusticeReview body
Bidders & participating suppliers
4 commercial parties on the notice- Definitive PSAAwarded supplier
- DoctorPA LtdAwarded supplier
- MTC Definitive LimitedAwarded supplier
- Management & Training Corporation LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria