Official UK procurement notice
Invitation to Tender for Temporary Call Handling Services
Authority: South Ribble Borough Council (Local council)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionChorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries.
From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels.
The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience.
The lotProcurement structure
single lot · no lot value publishedLot #1Lot 1Awarded
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - limited competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 22 Sept 2026, 14:05 BST
- Last source update
- 22 Sept 2026, 14:05 BST
- Authority reference
PN0098- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-077794
Commercial outcome & contract awards
Published awards, contracts and bid statistics — not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| CallCare Ltd | — | — | Awarded |
Contracts
Temporary Call Handling Services · CallCare Ltd
- Signed
- 21 Aug 2026
- Value
- £63,375 inc. VAT
- Period
- 1 Sept 2026 — 31 Mar 2027
- Status
- active
Notice history
1 event · 1 release on Find a Tender- Contract details notice published22 Sept 2026, 14:05 BSTUK7
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Chorley CouncilContracting authorityPublic authority - sub-central government
Bidders & participating suppliers
1 commercial party on the notice- CALLCARE LIMITEDAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender