Official UK procurement notice
Invitation to Tender for Care at Home Services (Wellbeing Support for Adults)
Authority: Metropolitan borough of Bury (Local council)
What is being bought
Published requirement descriptionThe contract is split into two Parts, Part 1 Primary Providers (Main and Alternate) and Part 2 Secondary Providers (backup).
Part 1 Primary Providers: up to ten main service providers will be appointed; two in each of the defined contractual neighbourhoods (please see map below outlining the areas). It is proposed that the main service providers will operate on a 'week on' and 'week off' basis. This means that, on their 'week on', main service providers will accept 80% of all referrals; on their 'week off', the main service provider will be expected to accept 20% of referrals. The reason for this is to allow the service provider time to embed the support plan for each person referred. The two main service providers in each neighbourhood should work in partnership to ensure 100% of packages are accepted.
Part 2 Secondary Providers: up to five backup providers covering the full borough (all 5 zones) accepting packages of care when the Part 1 providers are unable (must not exceed the number of hours delivered by Part 1 providers unless in exceptional circumstances agreed by the Commissioner).
You are invited to bid as a main provider with a minimum of one or maximum of two Zones in Part 1 or you may bid for Part 2 only across all zones. You may bid for both Part 1 and Part 2. Bidding for two zones will not guarantee two zones will be awarded. Awards will be based on the most economically advantageous tenders as detailed in Section 4. This procurement process has been designed to deliver continued market sustainability, which is a priority for the council.
Read the full description (2,262 more characters)
The Council will only work with providers who can meet the Care Quality Commission ratings of 'Good' and 'Outstanding'. For any new providers who have not yet received a CQC rating, Bury Council would carry out our own due diligence checks, including quality assurance rating before awarding a contract. Providers who have not yet received a CQC rating will only be eligible to work in Part 2 and must receive a rating of 'Good' or 'Outstanding' within the first 12 months. Failure to do so may result in termination of the contract.
The contract is for an initial period of three-years, with an option to extend for a further 2 x 12-month periods, dependent upon annual performance reviews and at the council's discretion.
Payments will be paid on actual contact time based on information obtained from providers Electronic Care Monitoring Systems. Bidders should ensure that they are fully familiar with the nature and extent of the obligations to be accepted by them if their Tender is accepted by the council.
No guarantee of hours will be offered, but, for information only, the current annual contract value is approximately £10 million across the entire borough based on 24/25 expenditure.
The current number of customers, number of commissioned hours per week, and average number of hours per customer are broken down in the zoned areas in the table below:
Zone Approx. Number of Customers in March 2025 Approx. Number of Commissioned Hours Per Week in March 2025 Approx. Average Number of Hours Per Customer in March 2025
North 152 2106 14
East 120 1742 15
West 176 2326 13
Prestwich 123 1842 15
Whitefield 120 1902 16
Total 691 9,918 14
Zoned providers will be expected to pick up all new packages of care. Existing customers will be given the option to move to the new provider in their zone if they wish to do so, otherwise they will remain with the existing provider.
This Tender process will be completed under the Procurement Act regulations 2015. Market engagement and consultation was engaged before the new 2023 Procurement regulation came into place. Reference to Chest/Proactis portal DN751138 in relation to the above.
(Please note: The Procurement description is not final and The Council have the right to Change before the Tender is Live Accordingly)
CPV: Health and social work services
The lotProcurement structure
single lot · no lot value publishedLot #1Lot 1CancelledRenewal
- Extensions
- Extension options published
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 3 Sept 2025, 11:33 BST
- Last source update
- 3 Sept 2025, 11:33 BST
- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04fdaf
How it was run
- Submission deadline
- —
Timeline
4 published dates · Europe/London- Planning notice published4 Apr 2025, 17:29 BST
- Next notice expected6 May 2025, 23:59 BST
- Latest notice published398 days ago3 Sept 2025, 11:33 BST
- Contract starts346 days ago25 Oct 2025, 00:00 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics — not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 14 Aug 2025 | CancelledProcurement Reference: DN772784 Contracting Authority: Bury Council Date of Decision to Terminate: 14 August 2025 Termination Statement: Following the publication of the tender notice on the 28th April 2025 in respect of the above procurement, the Council has decided not to award the contract. During the standstill period, it was brought to the attention of the Council that the procurement process had not complied with the correct legal framework. The Council had inadvertently and erroneously carried out the procurement in compliance with the Public Contracts Regulations 2015 (PCR15), notwithstanding the fact that the PCR15 were no longer in force when the procurement was commenced, having been replaced by PA23 on 24 February 2025. Further, the review of the procurement process identified that the Council had not maintained sufficiently detailed records of the rationale of the scores awarded to each bidder to enable it to adequately discharge its obligations. In light of these findings, the Council had no option but to terminate the procurement Additional Information: The Council intends to re-procure the services in the coming months, in compliance with the Procurement Act 2023 |
Notice history
6 events · 3 releases on Find a Tender · since 4 Apr 2025- Procurement termination notice published3 Sept 2025, 11:33 BSTUK12
- Published value updated3 Sept 2025, 11:33 BSTwas £10,000,000
- Status changed to withdrawn3 Sept 2025, 11:33 BST
- Buyer details updated3 Sept 2025, 11:33 BST
- Pipeline notice published7 Apr 2025, 08:55 BSTUK1
- Pipeline notice published4 Apr 2025, 17:29 BSTUK1
Published amendments (1)
Estimated publication date updated
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender