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Official procurement procedure
InTouch System Renewal
License management software package
Software package and information systems
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust): "InTouch System Renewal". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Market Analytics
Derived from OCDS awards & bid statistics
Published history for NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust). These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
1.9Bids / Report
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 443 active published awards; 365 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Procedure methodNot published | Procurement categoryNot published | |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published26 Nov 2025, 08:30 GMT | Last source update26 Nov 2025, 08:30 GMT | Recurring procurementNot published |
ClassificationLicense management software package, Software package and information systems | ||
Delivery area | ||
OCIDocds-h6vhtk-05e8c8 | ||
What is being bought
Hywel Dda University Health Board's (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.
What changed
From the official release history
- Status changed to complete
26 Nov 2025, 08:30 GMT - Official notice release published
26 Nov 2025, 08:30 GMT - Buyer information updated
26 Nov 2025, 08:30 GMT
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcancelledPublished valueNot publishedHywel Dda University Health Board’s (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks. The NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices).Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
26 Nov 2025, 08:30 GMT - Award active
Not published · Not published - Contract active
Signed 21 Oct 2025, 00:00 BST · £115,622
Commercial outcome and competition
Awards VitalHub (UK) Limited Not published · Not published · active |
Contracts Contract £115,622 · signed 21 Oct 2025, 00:00 BST · active |
Bid statistics bids: 1 (lot 1) electronicBids: 1 (lot 1) foreignBidsFromEU: 0 (lot 1) foreignBidsFromNonEU: 1 (lot 1) smeBids: 0 (lot 1) |
Buyer and organisations in this procedure
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Contracting authority GB-FTS-109Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleThe NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices). |