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Published 22 Jan 2026, 16:06 GMT

Official UK procurement notice

Interactive Voice Recognition (IVR) Design Consultation & Audio Recording Services

Official notice

Authority: Student Loans Company (Central government)

ServicesBelow threshold - open competitionBelow thresholdSME suitableVCSE suitable
Sectors: Radio, television, communication, telecommunication and related equipment (32)Business Services & Consultancy (79)Community & Cultural Services (98) Delivery: Delivery location not published
Published estimate£66,000≈ £66k / year · £79,200 inc. VAT
Submissions closed 9 Feb 2026
Contract term 1 yrends 13 Mar 2027 · up to 13 Mar 2028 with extensions · starts 14 Mar 2026

What is being bought

Published requirement description

This ITT relates to the procurement of IVR Design Consultation and Audio Recording Services in line with SLC’s brand and subsequent Voice Recording Delivery to support SLC’s suite of 20 IVR’s.

For more information about this opportunity, please visit the Delta eSourcing portal at:

www.delta-esourcing.com/tenders/UK-UK-Glasgo… ↗

To respond to this opportunity, please click here:

www.delta-esourcing.com/respond/F55GY98MD8 ↗

CPV: Data and voice media · Miscellaneous business-related services · Other services

The lotProcurement structure

single lot · value published
Lot #1Renewal 1 yrSMEVCSEPublished value£66,000
Contract period: 14 Mar 2026 – 13 Mar 2027 (1 yr) · up to 13 Mar 2028 with extensionsValue: £66,000 exc. VAT · £79,200 inc. VAT
Eligibility: SME eligibleVCSE eligible
Extensions: one 12 month extension option available, subject to performance and budgetary approval.
32583000 Data and voice media79990000 Miscellaneous business-related services98390000 Other services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (2)
  • Criterion 2: 70%
  • Criterion 1: 30%
Published award criteria (2)
  • Criterion 1
  • Criterion 2
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
22 Jan 2026, 16:06 GMT
Last source update
22 Jan 2026, 16:06 GMT
Authority reference
2025-TR-0148
FTS notice number
2026/S 000-005919
Latest notice
Tender notice (UK4)
Classification (CPV)
Data and voice mediaMiscellaneous business-related servicesOther services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-060ca6 Find a Tender

How it was run

Official notice
Run through: Delta eSourcing · Who buys & how to bid on Delta
Public notice page · account needed to bidElectronic submission allowed
Access & registration note: Free Select account; no DUNS asked at signup
Submission deadline
9 Feb 2026, 12:00 GMT
Clarification deadline
30 Jan 2026, 12:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

www.delta-esourcing.com ↗

Timeline

22 Jan 2026 → 14 Mar 2026 · 4 dates
  1. Tender notice published275 days ago
    22 Jan 2026, 16:06 GMT
  2. Clarification questions by268 days ago
    30 Jan 2026, 12:00 GMT
  3. Submission deadline258 days ago
    9 Feb 2026, 12:00 GMT
  4. Contract starts225 days ago
    14 Mar 2026

Notice history

1 event · 1 release on Find a Tender
  1. Tender notice published
    22 Jan 2026, 16:06 GMT
    UK4

Contracting authority & participating public bodies

Student Loans Company

Contracting authorityPublic authority - central government GB-PPON: PMXL-3278-BCWT 10 Clyde Place, Glasgow, Scotland, G5 8DFContact name, email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender