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Published 12 Aug 2025, 09:03 BST

Official UK procurement notice

Insurance and Related Services 2026 for Queens Cross Housing Queens Cross Housing Association Ltd

Official notice

Authority: Queens Cross Housing Association Ltd (Housing)

9 lotsServicesCompetitive procedure with negotiation
Sectors: Financial and insurance services (66) Delivery: Scotland (UKM82)
Published estimate£3,600,000total for 9 lots
Submissions closed 13 Oct 2025awarded 1 Apr 2026
Awarded to Zurich +2 more8 awards

What is being bought9 lots · detail below

Published requirement description

The Contract is for the provision of general insurance and related services, including

claims handling, loss control services and general

programme maintenance and advice as required by Queens Cross Housing Association

commencing 1st April 2026.

  • Recurrence: Between three or five years, from the date of this notice.

CPV: Financial and insurance services · Financial loss insurance services · General liability insurance services · Insurance brokerage services · Insurance services · Liability insurance services · Pecuniary loss insurance services · Property insurance services

Lots and requirements (9)Procurement structure

9 lots · no lot values published · same evaluation weights on every lot
Lot #1Insurance for Property, Liability & related Business Interruption risks as required by Queens Cross Housing AssociationAwardedRenewal

The scope of the Contract includes the provision of insurance cover, brokerage

services (where applicable), professional advice, claims management and loss

control services for property, legal liabilities and other general insurances as

required by Queens Cross Housing Association for a period of three years

commencing 01.04.2026, with the option to extend by up to a further two years

at Queens Cross Housing Association's sole discretion. Bids are invited from

suitably qualified and experienced insurance brokers and direct insurers. Additional information: A Summary of Queens Cross Housing Association's current insurances will be made available along

with the Invitation to Tender. Bidders are required to submit

the appropriate SPD, completed in full in order to be considered for Stage 2 of

the procurement

Delivery: Scotland
Extensions: The contract will be for an initial three year period with the option to extend for a further two years at Queens Cross Housing Association's sole discretion. Renewal will be sought at the end of the three or five year period.Second stage: up to 4 candidates invited to tenderVariant bids: not allowed
66000000 Financial and insurance services66515200 Property insurance services66518100 Insurance brokerage services
Lot #2Insurance and related services associated with Terrorism and/or Political Violence (Pool-Re) as required by Queens Cross Housing AssociationRenewal

The scope of the Contract includes the provision of insurance cover, brokerage

services (where applicable), professional advice, claims management and loss

control services for motor fleet insurance as

required by Queens Cross Housing Association for a period of three years

commencing 01.04.2026, with the option to extend by up to a further two years

at Queens Cross Housing Association's sole discretion. Bids are invited from

suitably qualified and experienced insurance brokers and direct insurers. Additional information: A Summary of Queens Cross Housing Association's current insurances will be made available along

with the Invitation to Tender. Bidders are required to submit

the appropriate SPD, completed in full in order to be considered for Stage 2 of

the procurement

Delivery: Scotland
Extensions: The contract will be for an initial three year period with the option to extend for a further two years at Queens Cross Housing Association's sole discretion. Renewal will be sought at the end of the three or five year period.Second stage: up to 4 candidates invited to tenderVariant bids: not allowed
66000000 Financial and insurance services66515200 Property insurance services66518100 Insurance brokerage services
Lot #3Insurance and related services associated with Terrorism and/or Political Violence (Non Pool-Re) as required by Queens Cross Housing AssociationAwardedRenewal

The scope of the Contract includes the provision of insurance cover, brokerage

services (where applicable), professional advice, claims management and loss

control services for property, legal liabilities and other general insurances as

required by Queens Cross Housing Association for a period of three years

commencing 01.04.2026, with the option to extend by up to a further two years

at Queens Cross Housing Association's sole discretion. Bids are invited from

suitably qualified and experienced insurance brokers and direct insurers. Additional information: A Summary of Queens Cross Housing Association Ltd's current insurances will be made available along

with the Invitation to Tender. Bidders are required to submit

the appropriate SPD, completed in full in order to be considered for Stage 2 of

the procurement

Delivery: Scotland
Extensions: The contract will be for an initial three year period with the option to extend for a further two years at Queens Cross Housing Association's sole discretion. Renewal will be sought at the end of the three or five year period.Second stage: up to 4 candidates invited to tenderVariant bids: not allowed
66510000 Insurance services66515200 Property insurance services66518100 Insurance brokerage services
Lot #4Insurance and related services associated with Cyber Risk required by Queens Cross Housing AssociationAwardedRenewal

The scope of the Contract includes the provision of insurance cover, brokerage

services (where applicable), professional advice, claims management and loss

control services for motor fleet insurance as

required by Queens Cross Housing Association for a period of three years

commencing 01.04.2026, with the option to extend by up to a further two years

at Queens Cross Housing Association's sole discretion. Bids are invited from

suitably qualified and experienced insurance brokers and direct insurers. Additional information: A Summary of Queens Cross Housing Association's current insurances will be made available along with the Invitation to Tender. Bidders are required to submit the appropriate SPD, completed in full in order to be considered for Stage 2 of the procurement

Delivery: Scotland
Extensions: The contract will be for an initial three year period with the option to extend for a further two years at Queens Cross Housing Association's sole discretion. Renewal will be sought at the end of the three or five year period.Second stage: up to 4 candidates invited to tenderVariant bids: not allowed
66510000 Insurance services66515410 Financial loss insurance services66515411 Pecuniary loss insurance services66516000 Liability insurance services66516400 General liability insurance services66518100 Insurance brokerage services
Lot #5Insurance and related services associated with Professional Indemnity Risks as required by Queens Cross Housing AssociationAwardedRenewal

The scope of the Contract includes the provision of insurance cover, brokerage

services (where applicable), professional advice, claims management and loss

control services for motor fleet insurance as

required by Queens Cross Housing Association for a period of three years

commencing 01.04.2026, with the option to extend by up to a further two years

at Queens Cross Housing Association's sole discretion. Bids are invited from

suitably qualified and experienced insurance brokers and direct insurers. Additional information: A Summary of Queens Cross Housing Association's current insurances will be made available along with the Invitation to Tender. Bidders are required to submit the appropriate SPD, completed in full in order to be considered for Stage 2 of the procurement

Delivery: Scotland
Extensions: The contract will be for an initial three year period with the option to extend for a further two years at Queens Cross Housing Association's sole discretion. Renewal will be sought at the end of the three or five year period.Second stage: up to 4 candidates invited to tenderVariant bids: not allowed
66510000 Insurance services66515410 Financial loss insurance services66515411 Pecuniary loss insurance services66516000 Liability insurance services66516400 General liability insurance services66518100 Insurance brokerage services
Lot #6Insurance and related services associated with Directors and Officers Liability, and Entity as required by Queens Cross Housing AssociationAwardedRenewal

The scope of the Contract includes the provision of insurance cover, brokerage

services (where applicable), professional advice, claims management and loss

control services for motor fleet insurance as

required by Queens Cross Housing Association for a period of three years

commencing 01.04.2026, with the option to extend by up to a further two years

at Queens Cross Housing Association's sole discretion. Bids are invited from

suitably qualified and experienced insurance brokers and direct insurers. Additional information: A Summary of Queens Cross Housing Association's current insurances will be made available along with the Invitation to Tender. Bidders are required to submit the appropriate SPD, completed in full in order to be considered for Stage 2 of the procurement

Delivery: Scotland
Extensions: The contract will be for an initial three year period with the option to extend for a further two years at Queens Cross Housing Association's sole discretion. Renewal will be sought at the end of the three or five year period.Second stage: up to 4 candidates invited to tenderVariant bids: not allowed
66510000 Insurance services66515410 Financial loss insurance services66515411 Pecuniary loss insurance services66516000 Liability insurance services66516400 General liability insurance services66518100 Insurance brokerage services
Lot #7Insurance and related services associated with Crime Risks as required by Queens Cross Housing AssociationAwardedRenewal

The scope of the Contract includes the provision of insurance cover, brokerage

services (where applicable), professional advice, claims management and loss

control services for motor fleet insurance as

required by Queens Cross Housing Association for a period of three years

commencing 01.04.2026, with the option to extend by up to a further two years

at Queens Cross Housing Association's sole discretion. Bids are invited from

suitably qualified and experienced insurance brokers and direct insurers. Additional information: A Summary of Queens Cross Housing Association's current insurances will be made available along with the Invitation to Tender. Bidders are required to submit the appropriate SPD, completed in full in order to be considered for Stage 2 of the procurement

Delivery: Scotland
Extensions: The contract will be for an initial three year period with the option to extend for a further two years at Queens Cross Housing Association's sole discretion. Renewal will be sought at the end of the three or five year periodSecond stage: up to 4 candidates invited to tenderVariant bids: not allowed
66510000 Insurance services66515410 Financial loss insurance services66515411 Pecuniary loss insurance services66516000 Liability insurance services66516400 General liability insurance services66518100 Insurance brokerage services
Lot #8Insurance and related services associated with Motor Fleet as required by Queens Cross Housing AssociationAwardedRenewal

The scope of the Contract includes the provision of insurance cover, brokerage

services (where applicable), professional advice, claims management and loss

control services for motor fleet insurance as

required by Queens Cross Housing Association for a period of three years

commencing 01.04.2026, with the option to extend by up to a further two years

at Queens Cross Housing Association's sole discretion. Bids are invited from

suitably qualified and experienced insurance brokers and direct insurers. Additional information: A Summary of Queens Cross Housing Association's current insurances will be made available along with the Invitation to Tender. Bidders are required to submit the appropriate SPD, completed in full in order to be considered for Stage 2 of the procurement

Delivery: Scotland
Extensions: The contract will be for an initial three year period with the option to extend for a further two years at Queens Cross Housing Association's sole discretion. Renewal will be sought at the end of the three or five year period.Second stage: up to 4 candidates invited to tenderVariant bids: not allowed
66510000 Insurance services66515410 Financial loss insurance services66515411 Pecuniary loss insurance services66516000 Liability insurance services66516400 General liability insurance services66518100 Insurance brokerage services
Lot #9Insurance and related services associated with Engineering as required by Queens Cross Housing AssociationAwardedRenewal

The scope of the Contract includes the provision of insurance cover, brokerage

services (where applicable), professional advice, claims management and loss

control services for motor fleet insurance as

required by Queens Cross Housing Association for a period of three years

commencing 01.04.2026, with the option to extend by up to a further two years

at Queens Cross Housing Association's sole discretion. Bids are invited from

suitably qualified and experienced insurance brokers and direct insurers. Additional information: A Summary of Queens Cross Housing Association's current insurances will be made available along with the Invitation to Tender. Bidders are required to submit the appropriate SPD, completed in full in order to be considered for Stage 2 of the procurement

Delivery: Scotland
Extensions: The contract will be for an initial three year period with the option to extend for a further two years at Queens Cross Housing Association's sole discretion. Renewal will be sought at the end of the three or five year period.Second stage: up to 4 candidates invited to tenderVariant bids: not allowed
66510000 Insurance services66515410 Financial loss insurance services66515411 Pecuniary loss insurance services66516000 Liability insurance services66516400 General liability insurance services66518100 Insurance brokerage services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 8 lots
Quality: 60%Price: 40%
Published award criteria (2)
  • Quality: 60
  • Price: 40
Conditions of participation3
  • Suitability

    As a minimum, you are required to demonstrate:

    1. you are an insurance broker registered with and regulated by the UK Financial

    Conduct Authority or an insurer authorised /and or

    regulated by the UK Financial Conduct Authority indicating the types of

    insurance/service the bidder is authorised to arrange or provide

    (See question 4a of SPD)

    1. the financial ability and strength to deliver the programme (see question 4b of

    SPD)

    1. the governance arrangements of the bidding organisation and where part of a

    larger Group, the title, positioning and legal status of the

    bidding organisation within that Group

    1. the ability to provide social landlords with a choice of insurers and/or options
    2. a record of successful provision of relevant services to other organisations that

    are similar in profile to the contracting authority (see

    question 4C1.2 of SPD)

    1. a skilled and competent service team, being client relationship management,

    technical staff, broking/underwriting expertise, claims

    managers and risk managers (see question 4C6 of SPD)

    1. your commitment to delivering quality service to Key Housing Association,

    including that provided by any third party contractor

    employed by you or by the insurers you propose (see question 4C10 of SPD)

    1. your ability to demonstrate client satisfaction on at least 3 similar contracts
    2. commitment to corporate and individual professional development defined by

    the CII or similar professional organisation (see questions

    4c&4D of SPD)

  • Condition of participation
    no text published
    Minimum: (1) All candidates will be required to provide evidence of relevant insurance limits as detailed in the SPD (2) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the bidder and the turnover in respect…
  • Technical & professional ability

    Bidders must be either an insurance broker registered with and regulated by the UK

    Financial Conduct Authority or an insurer

    authorised/and or regulated by the UK Financial Conduct Authority indicating the

    types of insurance/service the bidder is authorised to

    arrange or provide.

Staff
Names and qualifications of delivery staff must be submitted
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Competitive procedure with negotiation
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · Between three or five years, from the date of this notice.
First published
12 Aug 2025, 09:03 BST
Last source update
1 May 2026, 09:32 BST
FTS notice number
2026/S 000-040284
Classification (CPV)
Financial and insurance servicesFinancial loss insurance servicesGeneral liability insurance servicesInsurance brokerage servicesInsurance servicesLiability insurance servicesPecuniary loss insurance servicesProperty insurance services
Delivery area
Scotland (UKM82)
Official registry OCID
ocds-h6vhtk-0585a0 Find a Tender

Publisher note: Bidders should note that for reasons of confidentiality, full Tender specification and supporting information will be made available only to those Bidders that are selected to proceed to the Invitation to Tender Stage. Sufficient detail is provided within this Contract Notice and within the SPD to enable the Bidder to decide whether to participate in this process. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at www.publiccontractsscotland.gov.uk The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in procurement/ A summary of the expected community benefits has been provided as follows: Information will be included in the Invitation to Tender at the next stage of the process. (SC Ref:830781)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
Submission deadline
13 Oct 2025, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

www.publiccontractsscotland.gov.uk ↗

Timeline

13 Oct 2025 → 1 May 2026 · 5 dates
  1. Submission deadline374 days ago
    13 Oct 2025, 12:00 BST
  2. Next notice expected372 days ago
    15 Oct 2025, 00:00 BST
  3. Invitations to tender expected360 days ago
    27 Oct 2025
  4. Bids must remain valid until203 days ago
    1 Apr 2026, 23:59 BST
  5. Notice published174 days ago
    1 May 2026, 09:32 BST

Notice history

4 events · 3 releases on Find a Tender · since 12 Sept 2025
  1. Status changed to active
    12 Sept 2025, 13:23 BST
  2. Procurement method changed
    12 Sept 2025, 13:23 BST
  3. Deadline published: 13 Oct 2025, 12:00 BST
    12 Sept 2025, 13:23 BST
  4. Status changed to complete
    1 May 2026, 09:32 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 8
Awarded value £3,034,3498 contracts exc. VAT
Bids received 27
Contracts signed 8latest 1 Apr 2026
Awarded toValueDateStatus
Lot 1 · Insurance for Property, Liability & related Business Interruption risks as required by Queens Cross Housing Association1 award
Zurich£2,821,927 †—Awarded
Lot 3 · Insurance and related services associated with Terrorism and/or Political Violence (Non Pool-Re) as required by Queens Cross Housing Association1 award
Jensten Group£37,740 †—Awarded
Lot 4 · Insurance and related services associated with Cyber Risk required by Queens Cross Housing Association1 award
Arthur J. Gallagher Insurance Brokers Ltd£28,587 †—Awarded
Lot 5 · Insurance and related services associated with Professional Indemnity Risks as required by Queens Cross Housing Association1 award
Arthur J. Gallagher Insurance Brokers Ltd£29,686 †—Awarded
Lot 6 · Insurance and related services associated with Directors and Officers Liability, and Entity as required by Queens Cross Housing Association1 award
Jensten Group£7,631 †—Awarded
Lot 7 · Insurance and related services associated with Crime Risks as required by Queens Cross Housing Association1 award
Arthur J. Gallagher Insurance Brokers Ltd£23,041 †—Awarded
Lot 8 · Insurance and related services associated with Motor Fleet as required by Queens Cross Housing Association1 award
Zurich£20,930 †—Awarded
Lot 9 · Insurance and related services associated with Engineering as required by Queens Cross Housing Association1 award
Zurich£64,808 †—Awarded

Contracts

  • Insurance for Property, Liability & related Business Interruption risks as required by Queens Cross Housing Association · Zurich

    Signed
    1 Apr 2026
    Value
    £2,821,927
    Status
    active

  • Insurance and related services associated with Terrorism and/or Political Violence (Non Pool-Re) as required by Queens Cross Housing Association · Jensten Group

    Signed
    1 Apr 2026
    Value
    £37,740
    Status
    active

  • Insurance and related services associated with Cyber Risk required by Queens Cross Housing Association · Arthur J. Gallagher Insurance Brokers Ltd

    Signed
    1 Apr 2026
    Value
    £28,587
    Status
    active

  • Insurance and related services associated with Professional Indemnity Risks as required by Queens Cross Housing Association · Arthur J. Gallagher Insurance Brokers Ltd

    Signed
    1 Apr 2026
    Value
    £29,686
    Status
    active

  • Insurance and related services associated with Directors and Officers Liability, and Entity as required by Queens Cross Housing Association · Jensten Group

    Signed
    1 Apr 2026
    Value
    £7,631
    Status
    active

  • Insurance and related services associated with Crime Risks as required by Queens Cross Housing Association · Arthur J. Gallagher Insurance Brokers Ltd

    Signed
    1 Apr 2026
    Value
    £23,041
    Status
    active

  • Insurance and related services associated with Motor Fleet as required by Queens Cross Housing Association · Zurich

    Signed
    1 Apr 2026
    Value
    £20,930
    Status
    active

  • Insurance and related services associated with Engineering as required by Queens Cross Housing Association · Zurich

    Signed
    1 Apr 2026
    Value
    £64,808
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Insurance for Property, Liability & related Business Interruption risks as required by Queens Cross Housing Association3bids · 3 electronic0——
3 · Insurance and related services associated with Terrorism and/or Political Violence (Non Pool-Re) as required by Queens Cross Housing Association2bids · 2 electronic0——
4 · Insurance and related services associated with Cyber Risk required by Queens Cross Housing Association4bids · 4 electronic0——
5 · Insurance and related services associated with Professional Indemnity Risks as required by Queens Cross Housing Association4bids · 4 electronic0——
6 · Insurance and related services associated with Directors and Officers Liability, and Entity as required by Queens Cross Housing Association3bids · 3 electronic0——
7 · Insurance and related services associated with Crime Risks as required by Queens Cross Housing Association4bids · 4 electronic0——
8 · Insurance and related services associated with Motor Fleet as required by Queens Cross Housing Association3bids · 3 electronic0——
9 · Insurance and related services associated with Engineering as required by Queens Cross Housing Association4bids · 4 electronic0——

Contracting authority & participating public bodies

Queens Cross Housing Association Ltd

Contracting authorityHousingBody governed by public lawHousing and community amenities 45 Firhill Road, Glasgow, UK, G20 7BEContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Glasgow Sheriff CourtReview body GlasgowContact email, phone

Bidders & participating suppliers

3 commercial parties on the notice
  • Arthur J. Gallagher Insurance Brokers LtdAwarded supplier First Floor, Eastwood House, Glebe Road, Chelmsford, UK, CM1 1QWContact phone
  • Jensten GroupAwarded supplier www.jensteninsurance.co.uk, 191 high road, south woodford, UK, e18 2qfContact phone
  • ZurichAwarded supplier St Vincent Plaza, 7th Floor, 319 St Vincent Street, Glasgow, Scotland, G2 5LPContact phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.