Official UK procurement notice
Input and Output Communications
Authority: H M REVENUE & CUSTOMS·Consortium: 3 public authorities
What is being bought
Published requirement descriptionHMRC was looking to appoint a supplier to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation.
Through this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection
Show less description
of tax and administering of benefits and support of customs operations.
CPV: Multimedia Message Service (MMS) services · Printed matter and related products · Printing services · Scanning services · Short Message Service (SMS) services
The lotProcurement structure
single lot · value publishedLot #1HMRC has a bold ambition to increase and encourage the use of digital channels to…AwardedRenewalPublished value£140,000,000
HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies.
This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels.
This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated:
- Improved customer experience through more convenient, faster means of transacting with HMRC
- Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work
- Opportunities to drive increased compliance and close the tax gap
- Increased efficiency and value for money
HMRC are looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings.
The initial service lines to be delivered under the contract shall include:
- The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail .
- The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication.
This contract will be enabled for Government Banking to use.
The maximum contract value will be £140million over the contract period of five (5) years plus a possible two (2) years extension.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical Merit: 60%
- price: 30%
- Social Value: 10%
Published award criteria (3)
- Technical Merit: 60
- Social Value: 10
- Price: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 5 Jul 2022, 15:21 BST
- Last source update
- 3 Oct 2023, 12:27 BST
- Award evaluation window
- 1 Jun 2023 – …
- Authority reference
CW89508- FTS notice number
2023/S 000-029097- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-034e64Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: The pre-market engagement will consist of a written submission in response to a problem statement provided by HMRC by 4:00pm 14/07/2022. This will be followed up by 1-2-1 presentations to clarify and expand. The presentations are expected to take place in Croydon from week commencing 18/07/2022. Further information will be provided as part of the RFI event in Ariba. If you would like to participate in this market engagement event and be invited to 1-2-1s, please message Molly Heywood through the Ariba portal confirming your interest to participate.
How it was run
Official notice- Submission deadline
- 1 Jun 2023, 13:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 360 days from the deadline
- Bids opened
- 1 Jun 2023, 14:00 BST
Timeline
1 Oct 2022 → 3 Oct 2023 · 4 dates- Next notice expected1 Oct 2022, 00:00 BST
- Submission deadline1 Jun 2023, 13:00 BST
- Bids opened1 Jun 2023, 14:00 BST
- Notice published3 Oct 2023, 12:27 BST
Notice history
7 events · 4 releases on Find a Tender · since 11 Apr 2023- Published value updated to £140,000,00011 Apr 2023, 16:17 BSTwas £100,000,000
- Status changed to active11 Apr 2023, 16:17 BST
- Procurement method changed11 Apr 2023, 16:17 BST
- Deadline published: 1 Jun 2023, 13:00 BST11 Apr 2023, 16:17 BST
- Buyer details updated11 Apr 2023, 16:17 BST
- Status changed to complete3 Oct 2023, 12:27 BST
- Buyer details updated3 Oct 2023, 12:27 BST
Published amendments (1 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DateIV.1.2 | — | 8 Jun 2023 |
1 amendment published without a description.
Routine re-releases (4)
- 2022-07: 1 release · 5 Jul 2022
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| RESTORE DIGITAL LIMITEDSR980381936Subcontracting: declared | £140,000,000 † | — | Awarded |
Contracts
SR980381936 · RESTORE DIGITAL LIMITED
- Signed
- 25 Aug 2023
- Value
- £140,000,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids · 4 electronic | 0 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- HMRC Commercial DirectorateReview body
Bidders & participating suppliers
1 commercial party on the notice- Restore Digital LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria