Official UK procurement notice
Input and Output Communication Services
Authority: H M REVENUE & CUSTOMS
What is being bought
Published requirement descriptionHMRC is considering future options for technology-based capabilities to enable the effective and efficient management, and control of both inbound and outbound communications, designed to support HMRC customers with the collection of tax and payment of benefits.
HMRC is seeking input from the market as how it can best maintain the current high standards of communication linked to a specific set of services, their current capabilities and how best emerging technologies could improve and transform upon the level of customer service offered.
The purpose of this Prior Information Notice is to alert interested parties and invite potential suppliers to participate in pre market engagement activity during the period 15th November to 10th December.
CPV: Communications network · Miscellaneous printed matter · Multimedia networks · Printed matter and related products · Scanning services · Short Message Service (SMS) services
The lotProcurement structure
single lot · no lot value publishedLot #1HMRC are seeking a supplier(s) to deliver a trusted service for continuity of current…Planned
HMRC are seeking a supplier(s) to deliver a trusted service for continuity of current services as well as support our vision for innovative solutions to assist with our digital transformation. There is a particular interest in the options for:
a) presenting outputs in different formats that could be delivered through Customer facing digital tax accounts to support customers in line with HMRC's digital ambitions
b) maximising the value obtained by converting paper input into digital formats Additional information: Further details and registration for the pre market engagement activity will be completed electronically though HMRC's SAP Ariba eSourcing tool. You will be required to advise your interest to [email protected] to be added to the Ariba event and complete a short questionnaire upon registration, via the Ariba system.
Suppliers using HMRCs Ariba for the first time, will need to register at:
hmrc.supplier-eu.ariba.com/ad/register/SSOActions ↗
As part of the registration process you will receive a system generated email.
Once you have obtained your account ID (AN) number, please email [email protected] with the following information:
The contract title shown in Section II.1.1)
Your organisation's HMRC SAP Ariba account ID
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 15 Nov 2021, 12:34 GMT
- Last source update
- 15 Nov 2021, 12:34 GMT
- Authority reference
SR442088773- FTS notice number
2021/S 000-028454- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02f695Find a Tender
Publisher note: The pre market engagement will consist of a written submission in response to a brief provided by HMRC through the Ariba RFI event. This will be followed up by virtual 1-2-1 presentations to clarify and expand. The written submission will be required by 12:00 on 26th November and the presentations are expected to take place from 1st December 2022. Further information will be provided as part of the RFI event in Ariba.
How it was run
Official notice- Submission deadline
- —
Timeline
15 Nov 2021 → 18 Feb 2022 · 2 dates- Notice published15 Nov 2021, 12:34 GMT
- Tender notice expected18 Feb 2022
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.