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planned
Official procurement procedure

Independent NPS Surveys

Customer satisfaction survey
General management consultancy services
London (UKI45)
Published value
£30,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: King's Interventional Facilities Management: "Independent NPS Surveys". Published status: planned. Published value: £30,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityKing's Interventional Facilities ManagementScope & CategoriesNot publishedSubmission Window
planned
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£30,000
Bidder Intelligence · Authority Profile: King's Interventional Facilities Management
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for King's Interventional Facilities Management. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityKing's Interventional Facilities Management
Procedure methodNot published
Procurement categoryNot published
Statusplanned
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published17 Jan 2024, 14:45 GMT
Last source update17 Jan 2024, 14:45 GMT
Recurring procurementNot published
ClassificationCustomer satisfaction survey, General management consultancy services
Delivery area
London (UKI45)
OCIDocds-h6vhtk-042df3
What is being bought
KFM is looking to engage a consultancy to run a Net Promoter Score (NPS) survey. NPS is a key metric to enable KFM to understand the customer experience. It provides us with a temperature check and is a rich source of qualitative feedback that enables us to make tangible changes to improve our service to our customers.
What changed
From the official release history
  1. Published value updated to £30,000
    17 Jan 2024, 14:45 GMT
  2. Status changed to planned
    17 Jan 2024, 14:45 GMT
  3. Official notice release published
    17 Jan 2024, 14:45 GMT
  4. Buyer information updated
    17 Jan 2024, 14:45 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planned
    Published valueNot published
    Looking for suppliers to conduct the following service: <br/><br/>• Minimum of 250-300 NPS surveys that evaluates our supply chain and technician functions across Denmark Hill Hospital (DMH) site and Princess Royal University Hospital (PRUH) sites.<br/>• This will be split roughly one-third technician customers and two-thirds supply chain customers.<br/>• With regards sites, this will be split roughly one-third PRUH and two-thirds DMH.<br/>• Analysis of results with clear recommendations for improvements KFM should consider making will be required.<br/>• NPS standard survey questions apply.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    17 Jan 2024, 14:45 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

King's Interventional Facilities Management

Contracting authority GB-FTS-30007
View buyer profile

  • King's Interventional Facilities Management
    buyer

    Unit 1, KCH Business Park, 129 Coldharbour Lane, London, UKI4, SE5 9NY
    sophia.sofocleous@nhs.net
    +44 2045510991
Documents (0)
Official links; attachments are not copied
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No linked documents are published
Related procedures (0)
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No related procedures published