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Published 17 Jan 2024, 14:45 GMT

Official UK procurement notice

Independent NPS Surveys · UK public procurement notice

Official notice

Authority: King's Interventional Facilities Management

Services
Sectors: Business Services & Consultancy (79) Delivery: London (UKI45)
Planned pipeline value£30,000pipeline notice, not a live tender
Tender notice expected 1 Mar 2024from the planned procurement notice

What is being bought

Published requirement description

KFM is looking to engage a consultancy to run a Net Promoter Score (NPS) survey. NPS is a key metric to enable KFM to understand the customer experience. It provides us with a temperature check and is a rich source of qualitative feedback that enables us to make tangible changes to improve our service to our customers.

CPV: Customer satisfaction survey · General management consultancy services

The lotProcurement structure

single lot · no lot value published
Lot #1Looking for suppliers to conduct the following service:Planned

Looking for suppliers to conduct the following service: <br/><br/>

  • Minimum of 250-300 NPS surveys that evaluates our supply chain and technician functions across Denmark Hill Hospital (DMH) site and Princess Royal University Hospital (PRUH) sites.<br/>
  • This will be split roughly one-third technician customers and two-thirds supply chain customers.<br/>
  • With regards sites, this will be split roughly one-third PRUH and two-thirds DMH.<br/>
  • Analysis of results with clear recommendations for improvements KFM should consider making will be required.<br/>
  • NPS standard survey questions apply.
Delivery: London
79411000 General management consultancy services

Procedure terms & legal framework

From the official record
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Past planning notice
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
17 Jan 2024, 14:45 GMT
Last source update
17 Jan 2024, 14:45 GMT
FTS notice number
2024/S 000-001634
Classification (CPV)
Customer satisfaction surveyGeneral management consultancy services
Delivery area
London (UKI45)
Official registry OCID
ocds-h6vhtk-042df3 Find a Tender

How it was run

Official notice
Run through: portal not identified

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Submission deadline
—

Timeline

17 Jan 2024 → 1 Mar 2024 · 2 dates
  1. Notice published
    17 Jan 2024, 14:45 GMT
  2. Tender notice expected
    1 Mar 2024

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

King's Interventional Facilities Management

Contracting authorityRegional or local authorityHealth Unit 1, KCH Business Park, 129 Coldharbour Lane, London, London, SE5 9NYContact name, email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.