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Published 22 Sept 2026, 11:32 BST

Official UK procurement notice

Independent Health Complaints Advocacy London Borough

Official notice

Authority: London Borough of Ealing (Local council)

ServicesBelow threshold - open competitionBelow thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Health & Social Care (85) Delivery: London (UKI73)
Final published estimate£300,000initial estimate £750,000 · 2 value updates16% below final estimate
Submissions closed 19 Nov 2025awarded 21 Jan 2026
Awarded to Hammersmith and Fulham Association for Mental Health
Contract term 3 yrsup to 5 yrs with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

Ealing Council wishes to procure an Independent Healthcare Complaints Advocacy

service which will be a stand-alone service to provide support to individuals to go through

the complaints procedures for health services and social care services and to assist them

in finding a resolution to their complaints about the care or treatment they receive.

CPV: Counselling services · Guidance and counselling services · Guidance services · Social services · Welfare services not delivered through residential institutions

The lotProcurement structure

single lot · value published
Lot #1Lot 1AwardedRenewal 3 yrsSMEVCSEPublished value£300,000
Contract period: 1 Apr 2026 — 31 Mar 2029 (3 yrs) · up to 5 yrs with extensionsEligibility: SME eligibleVCSE eligibleDelivery: London
Value
£300,000 exc. VAT · £360,000 inc. VAT
Extensions
1 option to extend for up to 2 years.
85312300 Guidance and counselling services85312310 Guidance services85312320 Counselling services85312400 Welfare services not delivered through residential institutions85320000 Social services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published — the tender pack may add more
How bids were scored

60% quality 40% price

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
22 Sept 2026, 11:32 BST
Last source update
22 Sept 2026, 11:32 BST
Authority reference
CH252404
Latest notice
Contract details notice (UK7)
Classification (CPV)
Counselling servicesGuidance and counselling servicesGuidance servicesSocial servicesWelfare services not delivered through residential institutions
Delivery area
London (UKI73)
Official registry OCID
ocds-h6vhtk-0589f9 Find a Tender

How it was run

Official notice
Run through: Atamis Health Family Portal · Who buys & how to bid on Atamis
Electronic submission allowed
Submission deadline
19 Nov 2025, 15:00 GMT
Clarification deadline
12 Nov 2025, 15:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release
Must be submitted electronically via the Ealing's Atamis portal ealinglbc-atamis.my.salesforce-sites.com ↗

Timeline

8 published dates · Europe/London
  1. Planning notice published
    18 Aug 2025, 15:45 BST
  2. Market engagement374 days ago
    15 Sept 2025, 23:59 BSTPremarket engagement runs from 18th August to 5th September 2025.
  3. Next notice expected358 days ago
    1 Oct 2025, 23:59 BST
  4. Tender notice published336 days ago
    23 Oct 2025, 13:27 BST
  5. Clarification questions by316 days ago
    12 Nov 2025, 15:00 GMT
  6. Submission deadline309 days ago
    19 Nov 2025, 15:00 GMT
  7. Contract starts177 days ago
    1 Apr 2026, 00:00 BST
  8. Latest notice published3 days ago
    22 Sept 2026, 11:32 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Awards 1
Awarded value £252,0851 award exc. VAT
Bids received 77 from SMEs
Contracts signed 1latest 22 Sept 2026
Awarded toValueDateStatus
Hammersmith and Fulham Association for Mental HealthSMEVCSE +1 morejoint award1 Apr 2026 — 31 Mar 2029 · up to 31 Mar 2031Extensions: 1 x 2years · Options: To purchasing demand led - extra complaint cases as and when required.£252,08521 Jan 2026Awarded

Contracts

  • Contract 1 · Hammersmith and Fulham Association for Mental HealthSMEVCSE +1 more

    Signed
    22 Sept 2026
    Value
    £252,085
    Period
    22 Sept 2026 — 31 Mar 2029 · up to 31 Mar 2031 with extensions
    Status
    active
    Extensions
    2 YEAR EXTENSION FROM 1/4/2029
    Options
    To purchasing demand led - extra complaint cases as and when required.

Bid statistics published by the authority

BidsSMEVCSEValid bid range
7final-stage tenders70—

Notice history

13 events · 5 releases on Find a Tender · since 18 Aug 2025
  1. Contract details notice published
    22 Sept 2026, 11:32 BSTUK7
  2. Contract signature expected
    16 Feb 2026, 23:59 GMTscheduled
  3. Contract award notice published
    29 Jan 2026, 12:12 GMTUK6
  4. Published value updated
    29 Jan 2026, 12:12 GMTwas £300,000
  5. Status changed to complete
    29 Jan 2026, 12:12 GMT
  6. Deadline withdrawn
    29 Jan 2026, 12:12 GMT
  7. Tender notice published
    23 Oct 2025, 13:27 BSTUK4
  8. Published value updated to £300,000
    23 Oct 2025, 13:27 BSTwas £750,000
  9. Status changed to active
    23 Oct 2025, 13:27 BST
  10. Procurement method changed
    23 Oct 2025, 13:27 BST
  11. Deadline published: 19 Nov 2025, 15:00 GMT
    23 Oct 2025, 13:27 BST
  12. Preliminary market engagement notice published
    18 Aug 2025, 16:11 BSTUK2
  13. Preliminary market engagement notice published
    18 Aug 2025, 15:45 BSTUK2
Published amendments (1)

change of closing date

Routine re-releases (5)
  • 2025-08: 2 releases · 18 Aug 2025 — 18 Aug 2025

Contracting authority & participating public bodies

London Borough of Ealing

Contracting authorityPublic authority - sub-central government GB-PPON: PRHZ-3346-MGDQ Perceval House, 14-16 Uxbridge Road, London, London, W5 2HL [email protected]

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications (7)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure