Official UK procurement notice
Income Maximisation Project · UK public procurement notice
Authority: Thirteen Housing Group Limited (Housing)
What is being bought
Published requirement descriptionWe require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.
CPV: Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£600,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 17 Nov 2021, 14:42 GMT
- Last source update
- 25 Jan 2022, 11:55 GMT
- Award evaluation window
- 20 Dec 2021 – …
- Authority reference
THIR 21 473- FTS notice number
2022/S 000-002132- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02f79bFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
The contracting authority will incorporate a minimum 10 calendar day standstill period from the day the information on the award of the contract is communicated to tenderers.If an appeal regarding the award of the contract has not been fully resolved, the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be started within 30 days beginning with the date when the aggrieved party first knew, or ought to have known, that grounds for starting proceedings had arisen. The Court may extend the time limit for starting proceedings where the Court considers that there is a good reason for doing so but not so as to permit proceedings to be started more than 3 months after that date. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the contract has been entered into the Court may only award damages, or where the contract award procedures have not been followed correctly, declare the contract to be ineffective
How it was run
Official notice- Submission deadline
- 20 Dec 2021, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 20 Dec 2021, 12:15 GMT
Timeline
20 Dec 2021 → 25 Jan 2022 · 3 dates- Submission deadline20 Dec 2021, 12:00 GMT
- Bids opened20 Dec 2021, 12:15 GMT
- Notice published25 Jan 2022, 11:55 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete25 Jan 2022, 11:55 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Voicescape LimitedSME | £541,000 † | — | Awarded |
Contracts
Income maximisation project · Voicescape LimitedSME
- Signed
- 25 Jan 2022
- Value
- £541,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic | 2 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview contact point
Bidders & participating suppliers
1 commercial party on the notice- Voicescape LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.