Official UK procurement notice
Income Analytics Software as a Service
Authority: CHP
What is being bought
Published requirement descriptionCHP has identified a need for an income analytics system that can report at an individual tenancy level to look at customer payment patterns, which contact method the customer has engaged with, and whether a customer has read an email/SMS.
The contract has been awarded.
CPV: Software package and information systems
The lotProcurement structure
single lot · no lot value publishedLot #1AwardedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 65
- Price: 35
- Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 31 Jan 2025, 17:03 GMT
- Last source update
- 20 Jun 2025, 14:52 BST
- Award evaluation window
- 11 Mar 2025 – …
- Authority reference
DN761636- FTS notice number
2025/S 000-034108- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04dad2Find a Tender
How it was run
Official notice- Submission deadline
- 11 Mar 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 11 Mar 2025, 12:00 GMT
Timeline
11 Mar 2025 → 20 Jun 2025 · 3 dates- Submission deadline11 Mar 2025, 12:00 GMT
- Bids opened11 Mar 2025, 12:00 GMT
- Notice published20 Jun 2025, 14:52 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete20 Jun 2025, 14:52 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Voicescape LimitedSME | £297,850 † | — | Awarded |
Contracts
Contract 034108-2025-DN761636-1 · Voicescape LimitedSME
- Signed
- 13 Jun 2025
- Value
- £297,850
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
- The Cabinet Office - Public Procurement Review ServiceReview body
Bidders & participating suppliers
1 commercial party on the notice- Voicescape LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.