Official UK procurement notice
ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System
Authority: Victim and Survivors Service Northern Ireland·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThe Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service
CPV: Computer network services · Computer-related services · Content management software development services · Data security software development services · Database and operating software package · File security software development services · IT services: consulting, software development, Internet and support · Information systems and servers · Information technology services · Internet services · Software package and information systems · System, storage and content management software development services · +1 more
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£151,667
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (6)
- AC1 Proposed Account Manager Experience: 24.5%
- AC2 Service Delivery and Contract Management: 24.5%
- AC4 System Maintenance: 5.6%
- AC5 GDPR: 4.9%
- AC6 Total Contract Price: 30%
- AC3 Social Value: 10.5%
Published award criteria (6)
- AC1 Proposed Account Manager Experience: 24.5
- AC2 Service Delivery and Contract Management: 24.5
- AC3 Social Value: 10.5
- AC4 System Maintenance: 5.6
- AC5 GDPR: 4.9
- AC6 Total Contract Price: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 29 Oct 2024, 13:58 GMT
- Last source update
- 3 Apr 2025, 13:00 BST
- Award evaluation window
- 28 Nov 2024 – …
- Authority reference
ID 5218836- FTS notice number
2025/S 000-012795- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04b23fFind a Tender
- Review procedure
CPD complied with the Public Contracts Regulations 2015 and incorporated a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of contract was communicated to tenderers. That notification provided full information on the award decision. This provided time for the unsuccessful tenderers to challenge the award decision before the contract was entered into.
Publisher note: The successful contractor’s performance on the contract will be regularly monitored in line with the tender documentation. Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in CPD for further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave professional misconduct and they may be issued with a Notice of Unsatisfactory Performance and the contract may be terminated. The issue of a Notice of Unsatisfactory Performance can result in the Contractor being excluded from all procurement competitions being undertaken by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland Procurement Policy for a period of three years from the date of issue.
How it was run
Official noticeTender documents are also served through a separate tool: https://etendersni.gov.uk/epps ↗
- Submission deadline
- 28 Nov 2024, 15:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 28 Nov 2024, 15:30 GMT
Timeline
28 Nov 2024 → 3 Apr 2025 · 4 dates- Submission deadline28 Nov 2024, 15:00 GMT
- Bids opened28 Nov 2024, 15:30 GMT
- Bids must remain valid until26 Feb 2025, 23:59 GMT
- Notice published3 Apr 2025, 13:00 BST
Notice history
2 events · 2 releases on Find a Tender · since 3 Apr 2025- Status changed to complete3 Apr 2025, 13:00 BST
- Buyer details updated3 Apr 2025, 13:00 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ENDEAVOUR INFORMATION SOLUTIONSSMEContract | £151,000 † | — | Awarded |
Contracts
Contract · ENDEAVOUR INFORMATION SOLUTIONSSME
- Signed
- 3 Apr 2025
- Value
- £151,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids · 5 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Victims and Survivors ServiceContracting authorityCentral purchasing bodyBody governed by public lawGeneral public services
Dispute resolution & review bodies
- The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.Review body
Bidders & participating suppliers
1 commercial party on the notice- ENDEAVOUR INFORMATION SOLUTIONSAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.