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Official procurement procedure

ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System

Computer network services
Computer-related services
Content management software development services
+14 more
Northern Ireland (UKN)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Victim and Survivors Service Northern Ireland: "ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityVictim and Survivors Service Northern IrelandScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Victim and Survivors Service Northern Ireland
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Victim and Survivors Service Northern Ireland. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityVictim and Survivors Service Northern Ireland
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published3 Apr 2025, 13:00 BST
Last source update3 Apr 2025, 13:00 BST
Recurring procurementNot published
ClassificationComputer network services, Computer-related services, Content management software development services, Data security software development services, Database and operating software package, File security software development services, IT services: consulting, software development, Internet and support, Information systems and servers, Information technology services, Internet services, Software package and information systems, System, storage and content management software development services, System, storage and content management software package
Delivery area
Northern Ireland (UKN)
OCIDocds-h6vhtk-04b23f
What is being bought
The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service
What changed
From the official release history
  1. tender value changed
    3 Apr 2025, 13:00 BST
  2. Status changed to complete
    3 Apr 2025, 13:00 BST
  3. Official notice release published
    3 Apr 2025, 13:00 BST
  4. Submission deadline changed to published date
    3 Apr 2025, 13:00 BST
  5. Buyer information updated
    3 Apr 2025, 13:00 BST
  6. Published value updated to £151,667
    29 Oct 2024, 13:58 GMT
  7. Status changed to active
    29 Oct 2024, 13:58 GMT
  8. Official notice release published
    29 Oct 2024, 13:58 GMT
  9. Submission deadline changed to 28 Nov 2024, 15:00 GMT
    29 Oct 2024, 13:58 GMT
  10. Buyer information updated
    29 Oct 2024, 13:58 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    3 Apr 2025, 13:00 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 3 Apr 2025, 00:00 BST · £151,000
Commercial outcome and competition
Awards
ENDEAVOUR INFORMATION SOLUTIONS
Not published · Not published · active
Contracts
Contract
£151,000 · signed 3 Apr 2025, 00:00 BST · active
Bid statistics
bids: 5 (lot 1)
electronicBids: 5 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 1 (lot 1)
smeBids: 1 (lot 1)
Buyer and organisations in this procedure

Victim and Survivors Service Northern Ireland

Contracting authority GB-FTS-142791
View buyer profile

  • Victim and Survivors Service Northern Ireland
    buyer

    1st Floor Seatem House 28-32 Alfred Street, BELFAST, UKN, BT2 8EN
    SSDAdmin.CPD@finance-ni.gov.uk

  • ENDEAVOUR INFORMATION SOLUTIONS
    supplier

    14-18 Great Victoria Street, Belfast, UKN, BT2 7BA
    blaithin@endeavour-is.com
    +44 2890311010

  • The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.
    reviewBody

    Belfast
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published