ICT Support Service Contract

{
  "id": "004468-2022",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 3,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2022-02-16T22:45:05Z",
  "ocid": "ocds-h6vhtk-029f88",
  "buyer": {
    "id": "GB-FTS-44360",
    "name": "OFCOM"
  },
  "awards": [
    {
      "id": "004468-2022-ECM_706-1",
      "title": "ICT Support Service Contract",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-44361",
          "name": "Coforge Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "C20200394",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Contract is for standard ICT services with a tailored delivery model:\n1. Governance & Relationship Model\n• The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels.”\n2. Standard Operational Services – Silent Running – Service 1\nService Management Services, appropriate to the scale and nature of the Authority’s business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving.\n3. Operational Services Delivery – Service 2\n• Ofcom has a very high focus on cyber security due to its high profile and threat level. This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching;\n• Change is a constant and must be carefully managed in a highly integrated, fast paced environment;\n• A “Fix First mindset” with regards to the delivery of the service is critical to success;\n• The Supplier will ensure that any spare capacity in operational services, will contribute to the “Nice to Have” programme of work, followed by project delivery;\n• Ofcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses;\n• Ofcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and\n• Ofcom’s other Strategic platforms are (platforms are subject to change):\n• Microsoft’s Suite of Applications, including Azure and Office 365\n• ServiceNow\n• Salesforce\n• Workday (HCM & Finance)\n4. Project Delivery Methodologies – Service 3\nThe Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services.\n5. Continuous Change, DevOps and Project Delivery – Service 4\n• Ofcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms. This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms;\n• Quality assurance and testing processes, automation toolsets and resources;\n• An Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes;\n• Development and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and\n• Deliver agreed programmes and projects within agreed scope, budget and timescale.\n6. Transition Services\nKnowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "General Requirement and Key Principles",
              "type": "quality",
              "description": "17"
            },
            {
              "name": "Standard Operational Services - Silent Running Service 1",
              "type": "quality",
              "description": "8"
            },
            {
              "name": "Operational Service Delivery - Service 2",
              "type": "quality",
              "description": "30"
            },
            {
              "name": "Project Delivery Methodologies - Service 3",
              "type": "quality",
              "description": "7"
            },
            {
              "name": "Continuous Change, DevOps & Project Delivery Service – Service 4",
              "type": "quality",
              "description": "20"
            },
            {
              "name": "Data Processing",
              "type": "quality",
              "description": "Pass/Fail"
            },
            {
              "name": "Total Annual Service Baseline Charge All Years",
              "type": "cost",
              "description": "12"
            },
            {
              "name": "Total Project Charge All Years",
              "type": "cost",
              "description": "6"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "30200000",
            "scheme": "CPV",
            "description": "Computer equipment and supplies"
          },
          {
            "id": "32400000",
            "scheme": "CPV",
            "description": "Networks"
          },
          {
            "id": "32510000",
            "scheme": "CPV",
            "description": "Wireless telecommunications system"
          },
          {
            "id": "48200000",
            "scheme": "CPV",
            "description": "Networking, Internet and intranet software package"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "72100000",
            "scheme": "CPV",
            "description": "Hardware consultancy services"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72300000",
            "scheme": "CPV",
            "description": "Data services"
          },
          {
            "id": "72400000",
            "scheme": "CPV",
            "description": "Internet services"
          },
          {
            "id": "72500000",
            "scheme": "CPV",
            "description": "Computer-related services"
          },
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          },
          {
            "id": "72800000",
            "scheme": "CPV",
            "description": "Computer audit and testing services"
          },
          {
            "id": "72900000",
            "scheme": "CPV",
            "description": "Computer back-up and catalogue conversion services"
          }
        ]
      }
    ],
    "title": "ICT Support Service Contract",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Contract is for standard ICT services with a tailored delivery model:\n1. Governance & Relationship Model\n• The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels.”\n2. Standard Operational Services – Silent Running – Service 1\nService Management Services, appropriate to the scale and nature of the Authority’s business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving.\n3. Operational Services Delivery – Service 2\n• Ofcom has a very high focus on cyber security due to its high profile and threat level. This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching;\n• Change is a constant and must be carefully managed in a highly integrated, fast paced environment;\n• A “Fix First mindset” with regards to the delivery of the service is critical to success;\n• The Supplier will ensure that any spare capacity in operational services, will contribute to the “Nice to Have” programme of work, followed by project delivery;\n• Ofcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses;\n• Ofcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and\n• Ofcom’s other Strategic platforms are (platforms are subject to change):\n• Microsoft’s Suite of Applications, including Azure and Office 365\n• ServiceNow\n• Salesforce\n• Workday (HCM & Finance)\n4. Project Delivery Methodologies – Service 3\nThe Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services.\n5. Continuous Change, DevOps and Project Delivery – Service 4\n• Ofcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms. This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms;\n• Quality assurance and testing processes, automation toolsets and resources;\n• An Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes;\n• Development and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and\n• Deliver agreed programmes and projects within agreed scope, budget and timescale.\n6. Transition Services\nKnowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.",
    "classification": {
      "id": "72500000",
      "scheme": "CPV",
      "description": "Computer-related services"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-44360",
      "name": "OFCOM",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SE1 9HA",
        "countryName": "United Kingdom",
        "streetAddress": "Riverside House, 2a Southwark Bridge Road, London SE1 2 HA"
      },
      "details": {
        "url": "http://www.ofcom.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "scheme": "COFOG",
            "description": "UK Communications Regulator"
          }
        ]
      },
      "identifier": {
        "legalName": "OFCOM"
      },
      "contactPoint": {
        "email": "victoria.hastings@ofcom.org.uk",
        "telephone": "+44 2079813000"
      }
    },
    {
      "id": "GB-FTS-44361",
      "name": "Coforge Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Coforge Limited"
      }
    },
    {
      "id": "GB-FTS-44362",
      "name": "The High Court, The Royal Court of Justice",
      "roles": [
        "reviewBody",
        "mediationBody",
        "reviewContactPoint"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "The High Court, The Royal Court of Justice"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "004468-2022-ECM_706-1",
      "title": "ICT Support Service Contract",
      "value": {
        "amount": 44000000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "004468-2022-ECM_706-1",
      "dateSigned": "2022-01-28T00:00:00Z"
    }
  ],
  "description": "£44,000,000 is the upper limit of the contract value inclusive of project work and potential growth of the contract.",
  "initiationType": "tender"
}

{
  "id": "006166-2021",
  "tag": [
    "tender"
  ],
  "date": "2021-03-25T22:56:11Z",
  "ocid": "ocds-h6vhtk-029f88",
  "buyer": {
    "id": "GB-FTS-6359",
    "name": "OFCOM"
  },
  "links": [
    {
      "rel": "prev",
      "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:406015-2020:TEXT:EN:HTML"
    }
  ],
  "tender": {
    "id": "C20200394",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "For further detail on the contract make up – please see additional information in this notice.",
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 5
        },
        "contractPeriod": {
          "durationInDays": 2160
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "30200000",
            "scheme": "CPV",
            "description": "Computer equipment and supplies"
          },
          {
            "id": "32400000",
            "scheme": "CPV",
            "description": "Networks"
          },
          {
            "id": "32510000",
            "scheme": "CPV",
            "description": "Wireless telecommunications system"
          },
          {
            "id": "48200000",
            "scheme": "CPV",
            "description": "Networking, Internet and intranet software package"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "72100000",
            "scheme": "CPV",
            "description": "Hardware consultancy services"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72300000",
            "scheme": "CPV",
            "description": "Data services"
          },
          {
            "id": "72400000",
            "scheme": "CPV",
            "description": "Internet services"
          },
          {
            "id": "72500000",
            "scheme": "CPV",
            "description": "Computer-related services"
          },
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          },
          {
            "id": "72800000",
            "scheme": "CPV",
            "description": "Computer audit and testing services"
          },
          {
            "id": "72900000",
            "scheme": "CPV",
            "description": "Computer back-up and catalogue conversion services"
          }
        ]
      }
    ],
    "title": "ICT Support Service Contract",
    "value": {
      "amount": 44000000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Ofcom is running a procurement process under the Restricted procedure to identify a suitably qualified supplier for the provision of ICT Services. \nThe contract is expected to commence on Sunday 1 May 2022. The duration of the Contract is four (4) years, subject to the right of Ofcom (at its sole discretion) to exercise its right to extend the Contract by up to two (2) years. The maximum length of the Contract is therefore six (6) years. The value of the contract is estimated to be between £25,000,000 - £44,000,000 over the life of the contract.\nInterested suppliers are invited to respond to Ofcom’s Selection Questionnaire in accordance with the rules set out in the procurement documents. \nFor further details about Ofcom’s requirements, please see the procurement documents made available via www.https://ofcom.bravosolution.co.uk.",
    "tenderPeriod": {
      "endDate": "2021-05-05T12:00:00+01:00"
    },
    "hasRecurrence": false,
    "reviewDetails": "Ofcom will incorporate a standstill period of 10 calendar days at the point information on the award of the contract is communicated to tenderers. That notification will provide information on the award decision. Further information is set out in the Public Contracts Regulations 2015.",
    "classification": {
      "id": "72500000",
      "scheme": "CPV",
      "description": "Computer-related services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 360
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://ofcom.bravosolution.co.uk",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-6359",
      "name": "OFCOM",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SE1 9HA",
        "countryName": "United Kingdom",
        "streetAddress": "Riverside House, 2a Southwark Bridge Road"
      },
      "details": {
        "url": "http://www.ofcom.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "scheme": "COFOG",
            "description": "UK Communications Regulator"
          }
        ]
      },
      "identifier": {
        "legalName": "OFCOM"
      },
      "contactPoint": {
        "url": "https://ofcom.bravosolution.co.uk",
        "email": "victoria.hastings@ofcom.org.uk",
        "telephone": "+44 2079813000"
      }
    },
    {
      "id": "GB-FTS-10249",
      "name": "The High Court, The Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "The High Court, The Royal Courts of Justice"
      }
    }
  ],
  "language": "en",
  "description": "This tendering exercise is being undertaken using BravoSolutions electronic tendering system at https://ofcom.bravosolutions.co.uk/web/login.shtml \nSuppliers will need to register an interest on the system to participate and registration is free. \nThe estimated value given at II.2.6) is for the full duration of the contract including maximum possible extensions. \nThe Contract is for standard ICT services with a tailored delivery model: \n1.\tGovernance & Relationship Model \n•\tThe Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels.”\n2.\tStandard Operational Services – Silent Running – Service 1 \nService Management Services, appropriate to the scale and nature of the Authority’s business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving.   \n3.\tOperational Services Delivery – Service 2 \n•\tOfcom has a very high focus on cyber security due to its high profile and threat level.  This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching; \n•\tChange is a constant and must be carefully managed in a highly integrated, fast paced environment; \n•\tA “Fix First mindset” with regards to the delivery of the service is critical to success; \n•\tThe Supplier will ensure that any spare capacity in operational services, will contribute to the “Nice to Have” programme of work, followed by project delivery; \n•\tOfcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses; \n•\tOfcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and \n•\tOfcom’s other Strategic platforms are (platforms are subject to change): \n•\tMicrosoft’s Suite of Applications, including Azure and Office 365 \n•\tServiceNow \n•\tSalesforce \n•\tWorkday (HCM & Finance) \n4.\tProject Delivery Methodologies – Service 3 \nThe Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services. \n5.\tContinuous Change, DevOps and Project Delivery – Service 4 \n•\tOfcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms.  This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms; \n•\tQuality assurance and testing processes, automation toolsets and resources; \n•\tAn Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes; \n•\tDevelopment and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and \n•\tDeliver agreed programmes and projects within agreed scope, budget and timescale. \n6.\tTransition Services \nKnowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.",
  "initiationType": "tender"
}