ICT Network, Storage and Service Solutions Framework Agreement

Lot 1 provides for IT infrastructure solutions that are entirely delivered on-premise and includes but is not limited to the following:

• Network hardware, including switches, routers, wireless access points, wireless network controllers, structured cabling and equipment accommodation that is external to a data centre. These may be delivered as core, distribution or access solutions or any combination of such.
• Network security solutions which includes both hardware and software designed to secure any part of the IT infrastructure, for example firewalls, web monitoring, email security and endpoint protection
• Storage hardware which may include, both network attached storage devices and storage area network solutions. This also includes storage controllers, of the type that allows software defined access to and aggregation of existing diverse storage hardware.
• Server hardware composed of such hardware as is specifically designed to deliver compute capacity for both physical server deployments and hosting of virtual servers. This may also include directly attached storage.
• Backup, archiving and data protection systems. This may include disk or tape backup, directly attached or network attached and may also include data loss prevention solutions.
• Data Centre furniture, power systems and air conditioning systems. This includes server and communications accommodation including racks and shelving, mains power delivery systems, uninterruptible power systems, structured cabling, air conditioning and cooling systems.
• Infrastructure support systems and services. This may also include systems for monitoring availability, capacity, and performance of some or all infrastructure components.
• Installation and repair Services.
• Consultancy for On Premise Solutions including Design Services where a solution is yet to be defined.
• IP Telephony

All the above must be delivered on-premise in a way appropriate to specific requirements. This may be by way of 3 tier separate components as a solution, a bundled converged solution or hyper-converged solution.

This lot includes supply only and the supply and delivery of physical equipment and associated software licensing, installation of solutions and any support and maintenance contracts as well as strategic technology partnerships. A strategic partnership is the creation of a collaborative agreement between a supplier and a customer for a pre-defined period of time to deliver technology programmes that are complex or wide reaching, where involving many suppliers over a period of time may produce inconsistencies in both quality and interoperability of technology solutions.

Furthermore, where required by members the scope includes refurbished equipment, remanufactured equipment, and bespoke equipment.

Lot 2 provides for IT Infrastructure solutions that are either entirely cloud based or are a hybrid cloud solution comprising both on-premise and cloud components. Solutions may include but are not limited to the following technologies.

• Network solutions that include cloud components that may or may not be combined with on-premise hardware. Examples may include on-premise wireless solutions with cloud-based controllers or software defined network controllers for virtual WAN deployments.
• Network security solutions. These may include cloud-based security for cloud infrastructure deployments or hybrid solutions that have a much wider scope and can include such services as:

o Identity and Access Management

o Data Loss Prevention

o Web Security

o Intrusion Management

o Mobile Device Management

o Email Security

o Encryption

o Managed Security Services

• Server solutions that are defined as delivering compute capacity either entirely or partly by cloud services. This includes virtualisation of servers and application delivery platforms allowing flexibility in solution design by defining the technology as compute rather than restricting to only specific server deployments.
• Storage solutions that are entirely cloud based or that integrate or interact with an on-premise storage deployment. This may be for storage of data, synchronisation services or may form part of a backup and archiving solution.
• Backup, archiving and data protection systems that are entirely or partly cloud-based and may include the provision of storage specific to the solution.
• infrastructure support systems and services including monitoring and reporting systems that are entirely or partly cloud based. This may include monitoring availability, capacity and performance of some or all infrastructure components. This includes both premises monitoring and IT infrastructure monitoring and reporting.
• Installation and repair Services
• Consultancy for Cloud and Hybrid Cloud Solutions including Design Services where a solution is yet to be defined.
• IP Telephony

This lot is to be used where any component of the solution is cloud based and where such components may integrate or interact with on-premise components.

This lot includes supply only and supply and delivery of physical equipment and associated software licensing, installation of the solution and any support and maintenance contracts as well as strategic technology partnerships. A strategic partnership is the creation of a collaborative agreement between a supplier and a customer for a pre-defined period of time to deliver technology programmes that are complex or wide reaching, where involving many suppliers over a period of time may produce inconsistencies in both quality and interoperability of technology solutions.

Furthermore, where required by members the scope includes refurbished equipment, remanufactured equipment, and bespoke equipment.

Lot 3 is a multi-purpose lot encompassing the requirements of Lots 1 and 2. Members / Wider Public Sector Contracting Authorities where their solution is known i.e. On Premise, or Cloud / Hybrid Cloud Solution can use the specific specialist Lot (Lot 1 or Lot 2) for their requirement, or they can select to use Lot 3.

Where the solution is unknown, it is recommended Lot 3 is utilised by Members / Wider Public Sector Contracting Authorities when calling off from the Framework Agreement.

This lot covers all services involved in providing an outsourced managed service for information communication technology. This includes but is not limited to:

• Remote and on-site service provision for proactive and reactive support including monitoring, incident managing, testing, fault fixing, backup and disaster recovery, data protection, patch management, etc.
• IT asset and configuration management, release management
• Supporting staff with new IT developments, IT procurement, service integration and management, set up of IT equipment (e.g. for use in lessons, assemblies, meetings) where there is an on-site requirement, advice etc.
• Project management and development of IT strategies & refreshment, and other additional ad-hoc requirements

We are seeking assurance on behalf of members of the CPC that Managed Service Providers are able to perform at the highest level, delivering support service that meets the needs of modern institutions.