Find a TenderAwardedContract details notice

Published 21 Aug 2025, 12:17 BST

Official UK procurement notice

ICT Managed Services · UK public procurement notice

Official notice

Authority: Canterbury City Council (Local council)

ServicesOpen procedureAbove thresholdSME suitable

Sectors: IT Services & Software (72) Delivery: South East (UKJ4)

Published estimate£183,500≈ £61k / year · £220,200 inc. VAT10.9% below published estimate

Submissions closed 18 Sept 2025awarded 16 Oct 2025

Awarded to AKITA SYSTEMS LIMITED

Contract term 3 yrsends 31 Oct 2028 · up to 31 Jan 2029 with extensions · starts 1 Nov 2025

What is being bought

Published requirement description

Canterbury City Council on behalf of Canterbury Environment Company ("CEC") wishes to select and appoint a suitable supplier for the provision of ICT Managed Services.

The authority expects to re-tender this requirement around 1 Sept 2028, 23:59 BST.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 3 yrsSMEPublished value£183,500

Contract period: 1 Nov 2025 – 31 Oct 2028 (3 yrs) · up to 31 Jan 2029 with extensionsValue: £183,500 exc. VAT · £220,200 inc. VAT

Delivery: South EastEligibility: SME eligible

Extensions: The Contract is anticipated to early November 2025 and will continue for a period of 3 years, (unless terminated early in accordance with the terms and conditions of the Contract) and may be extended up to 31 January 2029, subject to the satisfactory performance of the Services and at CEC's entire discretion. Any such extension shall be on the same terms and conditions of this Contract and shall be subject to mutual agreement in writing.

72000000 IT services: consulting, software development, Internet and support

Pre-qualification & selection criteria (PQQ)2

Economic & financial standing
See ITT document
Technical & professional ability
See ITT document

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Cost: Please see ITT Instruction document
Quality: Please see ITT Instruction document

Conditions of participation2

Economic & financial standing
See ITT document
Technical & professional ability
See ITT document

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Yes · next expected 1 Sept 2028
First published: 21 Aug 2025, 12:17 BST
Last source update: 13 Mar 2026, 10:52 GMT
Award evaluation window: Submission end – 22 Sept 2025
Authority reference: 2025/S 000-072312
FTS notice number: 2025/S 000-050498
Latest notice: Contract details notice (UK7)
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: South East (UKJ4)
Official registry OCID: ocds-h6vhtk-058c0c Find a Tender

How it was run

Official notice

Submission deadline: 18 Sept 2025, 12:00 BST
Clarification deadline: 10 Sept 2025, 23:59 BST
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

Full details and requirements are included within the Invitation to Tender Documentation.

Important Notice:

Suppliers should in the first instance register themselves on the Kent Business Portal by following registration instructions. After registering suppliers are asked to express their interest in this opportunity, after which suppliers will be able to access and download all the required documents attached to this notice. Please ensure you download all documents and complete according to instructions contained.

Attachments:

Instructions to Suppliers: Expressions of interest will only be accepted via the Kent Business Portal (www.kentbusinessportal.org.uk ↗).

Note that in order to successfully submit your interest you will first need to register for an account on the portal. After registration is complete and you've received your login details you should return to the advert for the opportunity and express your interest.

You will then receive an email giving you a link to the documentation provided and be able to access the tender documents. The tender documents are required to be completed and submitted electronically via the Kent Business Portal by no later than 12:00 on 18 September 2025

Questions and Communication:

Please direct all questions and communication through the Kent Business Portal via the message facility (once registered).

Timeline

21 Aug 2025 → 13 Mar 2026 · 8 dates

Tender notice published
21 Aug 2025, 12:17 BST
Clarification questions by
10 Sept 2025, 23:59 BST
Submission deadline399 days ago
18 Sept 2025, 12:00 BST
Award decision expected by394 days ago
22 Sept 2025, 23:59 BST
Assessment summaries sent371 days ago
16 Oct 2025, 00:00 BST
Contract starts355 days ago
1 Nov 2025
Standstill ends336 days ago
19 Nov 2025, 23:59 GMT
Latest notice published223 days ago
13 Mar 2026, 10:52 GMT

Notice history

5 events · 3 releases on Find a Tender · since 21 Aug 2025

Tender notice published
21 Aug 2025, 12:17 BST
UK4
Contract award notice published
10 Nov 2025, 11:16 GMT
UK6
Status changed to complete
10 Nov 2025, 11:16 GMT
Contract signature expected
24 Nov 2025, 23:59 GMT
scheduled
Contract details notice published
13 Mar 2026, 10:52 GMT
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £163,5531 award exc. VAT

Bids received 1919 from SMEs

Contracts signed 1latest 8 Jan 2026

Awarded to	Value	Date	Status
AKITA SYSTEMS LIMITEDSME1 Dec 2025 – 30 Nov 2028 · up to 31 Jan 2029Extensions: Subject to the satisfactory performance of the Services and at CEC's entire discretion. Any such extension shall be on the same terms and conditions of this Contract and shall be subject to mutual agreement in writing.	£163,553	16 Oct 2025	Awarded

Contracts

ICT Managed Services · AKITA SYSTEMS LIMITEDSME
Signed
8 Jan 2026
Value
£163,553
Period
9 Jan 2026 – 8 Jan 2029 · up to 31 Jan 2029 with extensions
Status
active
Extensions
Subject to the satisfactory performance of the Services and at CEC's entire discretion. Any such extension shall be on the same terms and conditions of this Contract and shall be subject to mutual agreement in writing
7 agreed KPIs: KPI-1 · KPI-2 · KPI-3 …
- KPI-1, Number of P1 incidents responded to outside of target time (cumulative for the duration of the contract)
- KPI-2, Number of P1 incidents responded to outside of target time (12 months rolling average)
- KPI-3, Number of P2 and P3 incidents responded to outside of target time (cumulative for the duration of the contract)
- KPI-4, Number of P2 and P3 incidents responded to outside of target time (12 months rolling average)
- KPI-5, Number of P3-P5 incidents responded to outside of target time (cumulative for the duration of the contract)
- KPI-6, Number of P3-P5 incidents responded to outside of target time (12 months rolling average)
- KPI-7, Percentage of customer feedback responses which are satisfied

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
19final-stage tenders · 26 at stage one	19	0	—

Contracting authority & participating public bodies

Canterbury City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PXJX-9843-DLGM 14 Rose Lane, Canterbury, South East, CT12URContact email

Bidders & participating suppliers

1 commercial party on the notice

AKITA SYSTEMS LIMITEDAwarded supplierGB-COH: 03297540GB-PPON: PDJP-9373-XGRM Unit 15 Nepicar Park, Wrotham, South East, TN15 7AFContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender13 Mar 2026, 10:52 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender10 Nov 2025, 11:16 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender21 Aug 2025, 12:17 BST