Official UK procurement notice
ICT Customer Relationship Management System
Authority: East Riding of Yorkshire Council (Local council)
What is being bought
Published requirement descriptionThe delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
Procedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 18 Jun 2025, 08:49 BST
- Last source update
- 4 Aug 2025, 10:54 BST
- Authority reference
2235-25- FTS notice number
2025/S 000-045538- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-054eb4Find a Tender
- Why no open competition
- Additional Repeat Further Following Competitive Procedure; Single Suppliers Technical Reasons
- Published justification
These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.
How it was run
Official notice- Submission deadline
- —
Timeline
2 Jul 2025 → 4 Aug 2025 · 2 dates- Standstill ends2 Jul 2025, 23:59 BST
- Notice published4 Aug 2025, 10:54 BST
Notice history
4 events · 3 releases on Find a Tender · since 18 Jun 2025- Transparency notice published18 Jun 2025, 08:49 BSTUK5
- Contract award notice published23 Jun 2025, 13:08 BSTUK6
- Contract signature expected19 Jul 2025, 00:59 BSTscheduled
- Contract details notice published4 Aug 2025, 10:54 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Halo Service Solutions LtdSME1 Aug 2025 – 1 Aug 2030 · up to 1 Aug 2034Extensions: Two x 24 month extension periods available · Options: There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council | £681,000 | 19 Jun 2025 | Awarded |
Contracts
ICT Customer Relationship Mangement System · Halo Service Solutions LtdSME
- Signed
- 1 Aug 2025
- Value
- £681,000
- Period
- 4 Aug 2025 – 1 Aug 2030 · up to 1 Aug 2034 with extensions
- Status
- active
- Extensions
- Two x 24 month extensions available
- Options
- The buyer reserves the right for additional purchases, described here, from the contractor: There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council
No agreed KPIs: The contract value is below the £5m threshold. Standard service level as stated in the contract will be used to manage the contract including support availability and response times abd uptime of the system.
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Halo Services Solutions LtdAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender