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AwardedFind a Tender · award

ICT Customer Relationship Management System

Buyer: East Riding of Yorkshire Council →

BuyerEast Riding of Yorkshire Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published4 Aug 2025

What is being bought

The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.

Lot details

Lot LOT-0000

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThese additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.
Rationale classificationsadditionalRepeatFurtherFollowingCompetitiveProcedure, singleSuppliersTechnicalReasons
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

ICT Customer Relationship Mangement System

Statusactive
Value£681,000

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-054eb4
Latest release ID045538-2025
Latest release timestampMon Aug 04 2025 09:54:58 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
4 Aug 2025award, contract045538-2025
23 Jun 2025award, contract034379-2025
18 Jun 2025award, contract033126-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "id": "045538-2025",
  "tag": [
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  "date": "2025-08-04T10:54:58+01:00",
  "ocid": "ocds-h6vhtk-054eb4",
  "buyer": {
    "id": "GB-PPON-PZQH-9124-TMLN",
    "name": "East Riding of Yorkshire Council"
  },
  "awards": [
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              "countryName": "United Kingdom"
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      "status": "active",
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          "id": "GB-PPON-PYVD-5774-MHXD",
          "name": "Halo Services Solutions Ltd"
        }
      ],
      "relatedLots": [
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      "mainProcurementCategory": "goods"
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  ],
  "tender": {
    "id": "2235-25",
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        "id": "LOT-0000",
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      }
    ],
    "title": "ICT Customer Relationship Management System",
    "status": "complete",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
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    "procurementMethodRationaleClassifications": [
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  },
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      "name": "East Riding of Yorkshire Council",
      "roles": [
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      "address": {
        "region": "UKE12",
        "country": "GB",
        "locality": "Beverley",
        "postalCode": "HU17 9BA",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, Cross Street,"
      },
      "details": {
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      "identifier": {
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        "locality": "Stowmarket",
        "postalCode": "IP14 1GJ",
        "countryName": "United Kingdom",
        "streetAddress": "Gripping Way"
      },
      "details": {
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  ],
  "language": "en",
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    {
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      "value": {
        "amount": 681000,
        "currency": "GBP",
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      },
      "period": {
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        "maxExtentDate": "2034-07-31T23:59:59Z"
      },
      "status": "active",
      "awardID": "1",
      "options": {
        "description": "The buyer reserves the right for additional purchases, described here, from the contractor: There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council"
      },
      "renewal": {
        "description": "Two x 24 month extensions available"
      },
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      ],
      "dateSigned": "2025-08-01T00:00:00Z",
      "hasOptions": true,
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      "noAgreedMetricsRationale": "The contract value is below the £5m threshold. Standard service level as stated in the contract will be used to manage the contract including support availability and response times abd uptime of the system."
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (3 releases)
4 Aug 2025 · 045538-2025 · award, contract
{
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  },
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      "relatedLots": [
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    "documents": [
      {
        "id": "conflictOfInterest",
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        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
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    "procurementMethodRationale": "These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.",
    "procurementMethodRationaleClassifications": [
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  "parties": [
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      "id": "GB-PPON-PZQH-9124-TMLN",
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      },
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      "id": "GB-PPON-PYVD-5774-MHXD",
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        "country": "GB",
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        "streetAddress": "Gripping Way"
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      },
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      },
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      },
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      },
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  ],
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}
23 Jun 2025 · 034379-2025 · award, contract
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    "name": "East Riding of Yorkshire Council"
  },
  "awards": [
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      },
      "status": "pending",
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    "lots": [
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    "title": "ICT Cusotmer Relationship Management System",
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    {
      "id": "GB-PPON-PYVD-5774-MHXD",
      "name": "Halo Service Solutions Ltd",
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18 Jun 2025 · 033126-2025 · award, contract
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      },
      "status": "pending",
      "options": {
        "description": "The buyer reserves the right for additional purchases, described here, from the contractor: There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council"
      },
      "renewal": {
        "description": "2 x 24 month extension periods available"
      },
      "documents": [
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          "id": "033126-2025",
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        }
      ],
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      "milestones": [
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        }
      ],
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      },
      "mainProcurementCategory": "goods"
    }
  ],
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    "lots": [
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    ],
    "title": "ICT Customer Relationship Management System",
    "status": "complete",
    "documents": [
      {
        "id": "conflictOfInterest",
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        "documentType": "conflictOfInterest"
      }
    ],
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    "procurementMethodRationale": "These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "additionalRepeatFurtherFollowingCompetitiveProcedure"
      },
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        "id": "singleSuppliersTechnicalReasons"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-PPON-PZQH-9124-TMLN",
      "name": "East Riding of Yorkshire Council",
      "roles": [
        "buyer"
      ],
      "address": {
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        "country": "GB",
        "locality": "Beverley",
        "postalCode": "HU17 9BA",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, Cross Street,"
      },
      "details": {
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        "classifications": [
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            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PZQH-9124-TMLN",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Andrew S Brown",
        "email": "andrew.s.brown@eastriding.gov.uk"
      }
    },
    {
      "id": "GB-PPON-PYVD-5774-MHXD",
      "name": "Halo Service Solutions Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH14",
        "country": "GB",
        "locality": "Stowmarket",
        "postalCode": "IP14 1GJ",
        "countryName": "United Kingdom",
        "streetAddress": "Gripping Way"
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "PYVD-5774-MHXD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "John.Adams@imaginehalo.com"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}