HPFT, HCT - Hard Facilities Management

The hard FM service provision is made up of the following sub-services:

1. Planned maintenance to mechanical, electrical and fabric assets;
2. Reactive maintenance to mechanical, electrical and fabric assets;
3. Statutory compliance;
4. Grounds maintenance;
5. Energy and utilities management; and
6. Helpdesk / CAFM system.

The objectives of the procurement are as follows:

1. The provision of hard FM services which are supportive of, and enhance the diverse core services associated with the Authorities’ property portfolios;
2. Provision of a quality hard FM service which represents value for money without compromising on quality and service delivery;
3. A transparent service provision in terms of both task delivery and cost;
4. The provision of continuity of service, processes, systems and procedures across all properties;
5. A consistent service delivery across the Authorities’ diverse property portfolios;
6. A partnership approach with a hard FM service provider that delivers on service, and understands the explicit and implicit needs and values of the Authorities;
7. A collaborative approach to hard FM service delivery which interfaces with the Authorities’ other FM service providers;
8. A service provider and supply chain members that can effectively manage multi-site stakeholder expectations; and
9. The provision of a flexible service delivery model, that considers the potential change in property footprint scheduled throughout the duration of the contracts.

The Authorities sought a Service Provider that is able to deliver the above objectives within a healthcare environment, embracing and working in partnership with both Trusts and their clients, so future aspirations can be exceeded.

Furthermore, the Authorities sought a Service Provider which appreciates that expectations and priorities of the hard FM services are unique to each type of property, and thus is expected to adopt an approach that is property specific, proactive and responsive.

The Authorities procured additional facilities management services (Soft Facilities Management and Catering) under separate tender processes.