Official UK procurement notice
How can we create the most local and best possible user experience for people engaging with the Citizens Advice Scotland network?
Authority: Citizens Advice Scotland (CAS)
What is being bought
Published requirement descriptionAs its name suggests, members of Citizens Advice Scotland provide advice to people across Scotland, across a wide range of topics and communities . Much of this help has been traditionally face to face, but the organisation has been developing online services for some years. However the pandemic has accelerated our digital transformation, and we want to build the best services we possibly can whilst ensuring advice is delivered as locally as possible
Building on our experience of launching the national Scottish Citizen Advice Helpline (SCAH) service, which went live on 14 April 2020, we want to enable everyone wishing to use our services, irrespective of the way they contact us [phone, chat or website] to benefit a national portal that consistently, effectively and automatically routes them to the right local CAB advisers. This would not only ensure that the chances of an allocation of a local advisor the default and enables more local deployment of advisors,. In the first instance, we want to focus on streamlining the help available for those in debt including advice on benefits and employment.
So how can tech help us create the best possible user experience for people engaging with the Citizens Advice Scotland network?
Please visit our website for information on CivTech and how to get involved.
CPV: Communications network · IT services: consulting, software development, Internet and support · Telecommunications system
The lotProcurement structure
single lot · no lot value publishedLot #1About CivTechAwardedRenewal
About CivTech
CivTech’s mission is to drive daring and innovation in the public sector by collaboratively solving challenges that make people’s lives better – and in doing so create generations of sustainable, high growth businesses.
CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen.
Part of the Scottish Government’s Digital Directorate, CivTech’s approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better.
Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to smaller, innovative businesses. This is where CivTech comes in.
The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you – whether you’re an individual, team or company – it’s an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You’ll build a product, and a business to take it as far as possible. Because here’s the kicker: the Challenges we issue aren’t ‘single organisation’ problems – most exist worldwide.
In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they’re developed further [for which participating applicants are paid]. The best go through to the Accelerator – a period of intensive work to create the solution, and through CivTech’s unique business workshop system, a business capable of taking the product to the world.
Please visit our website for information on CivTech and how to get involved
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 8 Jul 2021, 16:04 BST
- Last source update
- 1 Aug 2022, 10:44 BST
- Award evaluation window
- 9 Jul 2021 – …
- FTS notice number
2022/S 000-020925- Accelerated
The procedure is fully electronic and responses are required by a specific date to meet deadlines for project delivery
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02bb7cFind a Tender
Publisher note: Suppliers are asked to read all the attached documentation, which will provide detailed information. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problem (SC Ref:701882)
How it was run
Official notice- Submission deadline
- 9 Jul 2021, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 9 Jul 2021, 12:00 BST
Timeline
9 Jul 2021 → 1 Aug 2022 · 3 dates- Submission deadline9 Jul 2021, 12:00 BST
- Bids opened9 Jul 2021, 12:00 BST
- Notice published1 Aug 2022, 10:44 BST
Notice history
5 events · 3 releases on Find a Tender · since 27 Jul 2021- Published value published: £250,00027 Jul 2021, 18:14 BST
- Status changed to active27 Jul 2021, 18:14 BST
- Procurement method changed27 Jul 2021, 18:14 BST
- Deadline moved to 9 Jul 2021, 12:00 BST27 Jul 2021, 18:14 BST-3 days · was 12 Jul 2021, 12:00 BST
- Status changed to complete1 Aug 2022, 10:44 BST
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit · IV.2.2 | 9 Jul 2021 | 12 Jul 2021 | +3 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 9 Jul 2021 | 12 Jul 2021 | +3 d |
Our online submission system at publiccontractsscotland.gov.uk will be offline for maintenance this evening so, to avoid any issues with your applications, we are extending the CivTech 6 deadline to noon on Monday 12 July.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| SIDE LabsSME | £207,975 † | — | Awarded |
Contracts
Contract 020925-2022-1 · SIDE LabsSME
- Signed
- 28 Feb 2022
- Value
- £207,975
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 6bids · 6 electronic · 6 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- SIDE LabsAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria