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How can technology help people overcome barriers to accessing key online services?

Administration
defence and social security services
Adult and other education services
+8 more
UK
Published value
£1,000,000
Submission deadline 29 Oct 2025, 12:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Scottish Government: "How can technology help people overcome barriers to accessing key online services?". Published status: active. Published value: £1,000,000. 1 published lot. Recorded submission deadline: 29 Oct 2025, 12:00 GMT. See the official notice for participation instructions.
Contracting AuthorityScottish GovernmentScope & CategoriesNot publishedSubmission Window
Closed
29 Oct 2025, 12:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£1,000,000
Bidder Intelligence · Authority Profile: Scottish Government
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Scottish Government. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.1Bids / Report
36.7% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 54 active published awards; 49 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityScottish Government
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published1 Oct 2025, 12:39 BST
Last source update1 Oct 2025, 12:39 BST
Recurring procurementNo
ClassificationAdministration, defence and social security services, Adult and other education services, Computer support and consultancy services, Education and training services, Foreign language translation software package, IT services: consulting, software development, Internet and support, Office and computing machinery, equipment and supplies except furniture and software packages
Delivery area
UK
OCIDocds-h6vhtk-05a5df
What is being bought
Despite the success of programmes such as Connecting Scotland, many individuals still struggle to access essential services because of low digital skills, limited confidence, or a lack of access to devices and connectivity. This Challenge seeks innovative, user-centred solutions that focus on people who may have some access to devices or connectivity but face barriers in using digital services safely and effectively. Proposals should address varied user needs, helping individuals engage with services including financial tools, education and employment. Connectivity and devices matter - but skills and confidence are critical to unlocking meaningful digital inclusion.
What changed
From the official release history
  1. Published value updated to £1,000,000
    1 Oct 2025, 12:39 BST
  2. Status changed to active
    1 Oct 2025, 12:39 BST
  3. Official notice release published
    1 Oct 2025, 12:39 BST
  4. Submission deadline changed to 29 Oct 2025, 12:00 GMT
    1 Oct 2025, 12:39 BST
  5. Buyer information updated
    1 Oct 2025, 12:39 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£1,000,000
    About CivTech CivTech’s mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people’s lives better – and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government’s Digital Directorate, CivTech’s approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they’re at, or size they are.. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you – whether you’re an individual, team or company – it’s an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You’ll build a product, and a business to take it as far as possible. Because here’s the kicker: the Challenges we issue aren’t ‘single organisation’ problems – most of the problems we are solving exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they’re developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator – a period of intensive work to create the solution, and through CivTech’s unique business growth workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/civtech-11-challenge-9-overcoming-barriers-to-accessing-key-online-services https://www.civtech.scot/how-to-apply-civtech-11
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    1 Oct 2025, 12:39 BST
  2. Submission deadline
    29 Oct 2025, 12:00 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Scottish Government

Contracting authority GB-FTS-1538
View buyer profile
  • Scottish Government
    buyer
    centralPurchasingBody

    5 Atlantic Quay, 150 Broomielaw, Glasgow, UKM, G2 8LU
    +44 412425466
  • Edinburgh Sheriff Court
    mediationBody
    reviewBody
    reviewContactPoint

    27 Chalmers Street, Edinburgh, EH1 1LB
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published