planningFind a Tender · planning Update

Housing Tenants and Leaseholders Customer Portal - Market Engagement

BuyerMilton Keynes City Council

Statusplanning

DeadlineNot published

ValueValue not published

Published31 Jul 2025

What is being bought

MARKET ENGAGEMENT Milton Keynes City Council is seeking to improve it's digital offering to our housing customers (tenants, leaseholders and applicants) and are seeking a partner to work with us in this process. We currently produce online access to rent accounts and statements using our Granicus system, whilst applicants for Housing register their application using NEC's Housing Online product. NEC Housing is used for the recording of most of our Housing services. Additionally, requests for repairs are logged via our third-party contractor, who provide a separate portal for tenants. We are about to embark on a consultation exercise with our tenants to establish their requirements and expectations of digital services, and this will help to inform our requirements.

Delivery location

UKJ12, GB

Lot details

Lot 1

No lot description published.

Statusplanning

Contract periodFrom 4 Jan 2027 to 3 Jan 2032

SME suitabilitySuitable for SMEs

What is included

Item	Category	Quantity
1	Software package and information systems, IT services: consulting, software development, Internet and support	Not published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison set	Procedures	Reported bids per procedure	Named award suppliers	Price evidence
Market: CPV division 48	4,235	1 median · 9 average (1,449 of 4,235 with a bid count)	1.6 average (1,671 of 4,235 with named award suppliers)	Not published
Same buyer	6	Not published	Not published	Not published
Delivery region: UKJ12	7	1 median · 1 average (1 of 7 with a bid count)	1 average (2 of 7 with named award suppliers)	Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published

Dynamic purchasing systemNot published

Competitive procurementNot published

Recurring requirementNot published

Procurement method rationaleNot published

Rationale classificationsNot published

Special regimeNot published

Covered byNot published

Submission policyNot published

Selection criteriaNot published

Risk detailsNot published

Planning & early market engagement

BudgetValue not published

No-engagement rationaleNot published

Planning documents1

Planning milestones1

Milestone	Type	Due	Status
For any suppliers interested in this future opportunity please visit our e-Tendering portal - https://in-tendhost.co.uk/milton-keynes/aspx/Home, where you will find more information regarding the engagement process.	engagement	14 Aug 2025	scheduled

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Preliminary market engagement notice on Find a Tender planning · marketEngagementNotice

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCID	ocds-h6vhtk-056ab1
Latest release ID	044959-2025
Latest release timestamp	Thu Jul 31 2025 17:02:47 GMT+0000 (Coordinated Universal Time)
Source	find-a-tender
Official notice URL	Not published
Tender status	planning
Procurement method	Not published
Procurement method details	Not published
Main procurement category	services
Above threshold	Not published
Legal basis	2023/54
Tender period: start	Not published
Tender period: end	Not published
Expression of interest deadline	Not published
Enquiry deadline	Not published
Award period: start	Not published
Award period: end	Not published
Submission method details	Not published
Submission languages	Not published
Electronic catalogue policy	Not published
Total tender value	Not published
Tender lots in source	1
Tender items in source	1
Tender documents in source	0
Awards in latest release	0
Contracts in latest release	0
Parties in latest release	1

Notice history

Date	Event	Reference
31 Jul 2025	planningUpdate	044959-2025
31 Jul 2025	planning	044956-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON

{
  "id": "044959-2025",
  "tag": [
    "planningUpdate"
  ],
  "date": "2025-07-31T18:02:47+01:00",
  "ocid": "ocds-h6vhtk-056ab1",
  "buyer": {
    "id": "GB-PPON-PLDZ-6131-PWZH",
    "name": "Milton Keynes City Council"
  },
  "tender": {
    "id": "2025-214",
    "lots": [
      {
        "id": "1",
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        "suitability": {
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        },
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          "startDate": "2027-01-04T00:00:00Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ12",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Housing Tenants and Leaseholders Customer Portal - Market Engagement",
    "status": "planning",
    "amendments": [
      {
        "id": "044959-2025",
        "description": "The information have been added on where to seek the further information regarding this future opportunity."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "MARKET ENGAGEMENT\nMilton Keynes City Council is seeking to improve it's digital offering to our housing customers (tenants, leaseholders and applicants) and are seeking a partner to work with us in this process. We currently produce online access to rent accounts and statements using our Granicus system, whilst applicants for Housing register their application using NEC's Housing Online product. NEC Housing is used for the recording of most of our Housing services.\nAdditionally, requests for repairs are logged via our third-party contractor, who provide a separate portal for tenants.\nWe are about to embark on a consultation exercise with our tenants to establish their requirements and expectations of digital services, and this will help to inform our requirements.",
    "communication": {
      "futureNoticeDate": "2026-07-01T23:59:59+01:00"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PLDZ-6131-PWZH",
      "name": "Milton Keynes City Council",
      "roles": [
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      ],
      "address": {
        "region": "UKJ12",
        "country": "GB",
        "locality": "Milton Keynes",
        "postalCode": "MK9 3EJ",
        "countryName": "United Kingdom",
        "streetAddress": "Civic Offices, 1 Saxon Gate East"
      },
      "details": {
        "url": "https://www.milton-keynes.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
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        ]
      },
      "identifier": {
        "id": "PLDZ-6131-PWZH",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "corporateprocurement@milton-keynes.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "044959-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/044959-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-07-31T18:02:47+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-08-14T23:59:59+01:00",
        "description": "For any suppliers interested in this future opportunity please visit our e-Tendering portal - https://in-tendhost.co.uk/milton-keynes/aspx/Home, where you will find more information regarding the engagement process."
      }
    ]
  },
  "initiationType": "tender"
}

Complete JSON history (2 releases)

31 Jul 2025 · 044959-2025 · planningUpdate

{
  "id": "044959-2025",
  "tag": [
    "planningUpdate"
  ],
  "date": "2025-07-31T18:02:47+01:00",
  "ocid": "ocds-h6vhtk-056ab1",
  "buyer": {
    "id": "GB-PPON-PLDZ-6131-PWZH",
    "name": "Milton Keynes City Council"
  },
  "tender": {
    "id": "2025-214",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2032-01-03T23:59:59Z",
          "startDate": "2027-01-04T00:00:00Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ12",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Housing Tenants and Leaseholders Customer Portal - Market Engagement",
    "status": "planning",
    "amendments": [
      {
        "id": "044959-2025",
        "description": "The information have been added on where to seek the further information regarding this future opportunity."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "MARKET ENGAGEMENT\nMilton Keynes City Council is seeking to improve it's digital offering to our housing customers (tenants, leaseholders and applicants) and are seeking a partner to work with us in this process. We currently produce online access to rent accounts and statements using our Granicus system, whilst applicants for Housing register their application using NEC's Housing Online product. NEC Housing is used for the recording of most of our Housing services.\nAdditionally, requests for repairs are logged via our third-party contractor, who provide a separate portal for tenants.\nWe are about to embark on a consultation exercise with our tenants to establish their requirements and expectations of digital services, and this will help to inform our requirements.",
    "communication": {
      "futureNoticeDate": "2026-07-01T23:59:59+01:00"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PLDZ-6131-PWZH",
      "name": "Milton Keynes City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ12",
        "country": "GB",
        "locality": "Milton Keynes",
        "postalCode": "MK9 3EJ",
        "countryName": "United Kingdom",
        "streetAddress": "Civic Offices, 1 Saxon Gate East"
      },
      "details": {
        "url": "https://www.milton-keynes.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PLDZ-6131-PWZH",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "corporateprocurement@milton-keynes.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "044959-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/044959-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-07-31T18:02:47+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-08-14T23:59:59+01:00",
        "description": "For any suppliers interested in this future opportunity please visit our e-Tendering portal - https://in-tendhost.co.uk/milton-keynes/aspx/Home, where you will find more information regarding the engagement process."
      }
    ]
  },
  "initiationType": "tender"
}

31 Jul 2025 · 044956-2025 · planning

{
  "id": "044956-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-07-31T17:54:05+01:00",
  "ocid": "ocds-h6vhtk-056ab1",
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    "name": "Milton Keynes City Council"
  },
  "tender": {
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    "lots": [
      {
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        "suitability": {
          "sme": true,
          "vcse": true
        },
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          "startDate": "2027-01-04T00:00:00+00:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "72260000",
            "scheme": "CPV",
            "description": "Software-related services"
          },
          {
            "id": "72261000",
            "scheme": "CPV",
            "description": "Software support services"
          },
          {
            "id": "72263000",
            "scheme": "CPV",
            "description": "Software implementation services"
          },
          {
            "id": "72267000",
            "scheme": "CPV",
            "description": "Software maintenance and repair services"
          },
          {
            "id": "72268000",
            "scheme": "CPV",
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          }
        ]
      }
    ],
    "title": "Housing Tenants and Leaseholders Customer Portal - Market Engagement",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "MARKET ENGAGEMENT\nMilton Keynes City Council is seeking to improve it’s digital offering to our housing customers (tenants, leaseholders and applicants) and are seeking a partner to work with us in this process. We currently produce online access to rent accounts and statements using our Granicus system, whilst applicants for Housing register their application using NEC’s Housing Online product. NEC Housing is used for the recording of most of our Housing services.\nAdditionally, requests for repairs are logged via our third-party contractor, who provide a separate portal for tenants. \nWe are about to embark on a consultation exercise with our tenants to establish their requirements and expectations of digital services, and this will help to inform our requirements.",
    "communication": {
      "futureNoticeDate": "2026-07-01T23:59:59+01:00"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PLDZ-6131-PWZH",
      "name": "Milton Keynes City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ12",
        "country": "GB",
        "locality": "Milton Keynes",
        "postalCode": "MK9 3EJ",
        "countryName": "United Kingdom",
        "streetAddress": "Civic Offices, 1 Saxon Gate East"
      },
      "details": {
        "url": "https://www.milton-keynes.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PLDZ-6131-PWZH",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "corporateprocurement@milton-keynes.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "044956-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/044956-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-07-31T17:54:05+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-08-14T23:59:59+01:00",
        "description": "Information regarding the engagement process can be found in the document 'Housing Tenants and Leaseholders Customer Portal-Market Engagement'"
      }
    ]
  },
  "initiationType": "tender"
}