Housing Responsive Repairs and Voids

{
  "id": "024094-2023",
  "tag": [
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    "contract"
  ],
  "bids": {
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        "value": 3,
        "measure": "bids",
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        "value": 3,
        "measure": "bids",
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      },
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        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
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        "value": 0,
        "measure": "smeBids",
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    ]
  },
  "date": "2023-08-16T17:51:49+01:00",
  "ocid": "ocds-h6vhtk-03243e",
  "buyer": {
    "id": "GB-FTS-1267",
    "name": "Croydon Council"
  },
  "awards": [
    {
      "id": "024094-2023-1-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-90385",
          "name": "Wates Property Services Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    },
    {
      "id": "024094-2023-2-2",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-64635",
          "name": "Mears Limited"
        }
      ],
      "relatedLots": [
        "2"
      ]
    }
  ],
  "tender": {
    "id": "DN619329",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "Out of the total contract value of Lot 1 £45m has been allocated for optional planned Capital\nworks. The Council reserves the right to take up this optional work at any\npoint during the contract period, or not to take up the option at all."
        },
        "hasOptions": true,
        "description": "The Council is procuring the Contracts to replace its existing responsive repairs contractor,\nand the new Contracts commenced 1st August 2023. To mitigate against the risk\nof appointing a single provider and to attract local and SME contractors the Council is letting\nthe Contracts via two lots by geographical area. This Lot (Lot 1) covers Area 1 and equates to\napproximately 70% of stock. A map showing the geographical location of Lot 1 can be found\nin the procurement documents.\nThe work is for responsive repairs and voids property works to Croydon Council housing. It\nincludes other maintenance and general building works which are not part of a planned\nprogramme which may include property remodelling, aids and adaptations, kitchens and\nbathrooms and similar works in relation to individual or small groups of properties on a\nresponsive basis. In addition planned works may be instructed based upon performance in\ndelivery of repairs and voids works.\nThe Works and Services above will be supported by the Contractors Information and\nCommunications Technology (ICT) systems, architecture, and processes to manage,\ncoordinate\nand deliver the services as well as interface with the Council’s financial and Housing\nManagement systems. The properties covered by the Contract currently consist of approximately 11,838 units\ncomprising ‘Housing Revenue Account’ (HRA) housing stock, leased properties (Croylease)\nand ‘General Fund’ (GF) housing.\nThe Lot 1 Contract is being let for a duration of 10 years and 8 months with a ‘break option’\nafter 6 years and 8 months. In addition, there will be a no-fault termination clause.\nThe total maximum contract value for Lot 1 is estimated at £125,700,000 (excluding VAT).",
        "awardCriteria": {
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      },
      {
        "id": "2",
        "status": "cancelled",
        "options": {
          "description": "Out of the total contract value for Lot 2 £19.0m has been allocated for optional planned\nCapital works. The Council reserves the right to take up this optional work at any point during the\ncontract period, or not to take up the option at all."
        },
        "hasOptions": true,
        "description": "The Council is procuring the Contracts to replace its existing responsive repairs contractor,\nand the new Contracts commenced 1st August 2023. To mitigate against the risk\nof appointing a single provider and to attract local and SME contractors the Council is letting\nthe Contracts via two lots by geographical area. This Lot (Lot 2) covers Area 2 and equates\nto approximately 30% of stock. A map showing the geographical location of Lot 2 can be\nfound in the procurement documents.\nThe work is for responsive repairs and voids property works to Croydon Council housing. It\nincludes other maintenance and general building works which are not part of a planned\nprogramme which may include property remodelling, aids and adaptations, kitchens and\nbathrooms and similar works in relation to individual or small groups of properties on a\nresponsive basis. In addition planned works may be instructed based upon performance in\ndelivery of repairs and voids works.\nThe Works and Services above will be supported by the Contractors Information and\nCommunications Technology (ICT) systems, architecture, and processes to manage,\ncoordinate and deliver the services as well as interface with the Council’s financial and Housing Management systems.\nThe properties covered by the Contract currently consist of approximately 5074 units\ncomprising ‘Housing Revenue Account’ (HRA) housing stock, leased properties (Croylease)\nand ‘General Fund’ (GF) housing.\nThe Lot 2 Contract is being let for a duration of 10 years and 8 months with a ‘break option’\nafter 6 years and 8 months. In addition, there will be a no-fault termination clause.\nThe total maximum contract value for Lot 2 is estimated at £61,300,000 (excluding VAT).",
        "awardCriteria": {
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              "description": "60"
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              "type": "price",
              "description": "40"
            }
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        }
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    ],
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        ],
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            "description": "Building installation work"
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            "description": "Repair and maintenance services"
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            "description": "Office-support services"
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            "description": "Building installation work"
          },
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            "description": "Repair and maintenance services"
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            "scheme": "CPV",
            "description": "Installation services (except software)"
          },
          {
            "id": "79500000",
            "scheme": "CPV",
            "description": "Office-support services"
          }
        ]
      }
    ],
    "title": "Housing Responsive Repairs and Voids",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Council is procuring two new contracts (the \"Contracts\") to replace its existing\nresponsive repairs contractor, and the new Contracts started 1 August 2023.\nTo mitigate the risk of appointing a single provider and to attract local and SME contractors\nthe Council is letting\nthis contract via 2 lots by geographical area as follows:\n• Lot 1 Responsive repairs excluding gas -approximately 70% of stock\n• Lot 2 Responsive repairs excluding gas - approximately 30% of stock\nA map showing the geographical split of Lots 1 and Lot 2 can be found in the procurement\ndocuments.\nThe work is for responsive repairs and voids property works to Croydon Council housing. It\nincludes other maintenance and general building works which are not part of a planned\nprogramme which may include property remodelling, aids and adaptations, kitchens and\nbathrooms and similar works in relation to individual or small groups of properties on a responsive basis. In addition planned works may be instructed based upon performance in\ndelivery of repairs and voids works.\nThe Works and Services above will be supported by the Contractors Information and\nCommunications Technology (ICT) systems, architecture, and processes to manage,\ncoordinate\nand deliver the services as well as interface with the Council’s financial and Housing\nManagement systems.\nThe properties covered by the Contracts currently consist of approximately 16,912 units\ncomprising ‘Housing Revenue Account’ (HRA) housing stock, leased properties (Croylease)\nand ‘General Fund’ (GF) housing.\nThe total maximum contract value is estimated at £221 million (excluding VAT).",
    "reviewDetails": "Review procedures are as set out in the Public Contracts Regulations 2015",
    "classification": {
      "id": "45453000",
      "scheme": "CPV",
      "description": "Overhaul and refurbishment work"
    },
    "procurementMethod": "selective",
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    "procurementMethodDetails": "Competitive procedure with negotiation"
  },
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        "locality": "Croydon",
        "postalCode": "CR0 1EA",
        "countryName": "United Kingdom",
        "streetAddress": "Bernard Weatherill House, 8 Mint Walk"
      },
      "details": {
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      "contactPoint": {
        "name": "Mr Matthew Devan",
        "email": "Matthew.Devan@croydon.gov.uk",
        "telephone": "+44 2087266000"
      }
    },
    {
      "id": "GB-FTS-90385",
      "name": "Wates Property Services Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Leatherhead",
        "postalCode": "KT22 7SW",
        "countryName": "United Kingdom",
        "streetAddress": "Wates House, Station Approach, Surrey"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01141788",
        "legalName": "Wates Property Services Limited"
      }
    },
    {
      "id": "GB-FTS-64635",
      "name": "Mears Limited",
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        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Gloucester",
        "postalCode": "GL3 4AH",
        "countryName": "United Kingdom",
        "streetAddress": "1390 Montpellier Court, Gloucester Business Park, Brockworth"
      },
      "details": {
        "scale": "large"
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      "identifier": {
        "id": "02519234",
        "legalName": "Mears Limited"
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    {
      "id": "GB-FTS-8426",
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        "countryName": "United Kingdom"
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        "streetAddress": "70 Whitehall"
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  "language": "en",
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      "value": {
        "amount": 125700000,
        "currency": "GBP"
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      "awardID": "024094-2023-1-1",
      "dateSigned": "2023-08-01T00:00:00+01:00"
    },
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      "value": {
        "amount": 61300000,
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      "dateSigned": "2023-08-01T00:00:00+01:00"
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{
  "id": "018212-2022",
  "tag": [
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  "date": "2022-07-04T16:49:08+01:00",
  "ocid": "ocds-h6vhtk-03243e",
  "buyer": {
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        "value": {
          "amount": 154700000,
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        },
        "status": "active",
        "options": {
          "description": "Out of the total contract value of Lot 1 £45m has been allocated for optional planned Capital\nworks. The Council reserves the right to take up this optional work at any\npoint during the contract period, or not to take up the option at all."
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "The Council is procuring the Contracts to replace its existing responsive repairs contractor, with the new Contracts expected to commence in August 2023. To mitigate against the risk of appointing a single provider and to attract local and SME contractors the Council is letting the Contracts via two lots by geographical area. This Lot (Lot 1) covers Area 1 and equates to approximately 70% of stock. A map showing the geographical location of Lot 1 can be found in the procurement documents.\nThe work is for responsive repairs and voids property works to Croydon Council housing. It\nincludes other maintenance and general building works which are not part of a planned\nprogramme which may include property remodelling, aids and adaptations, kitchens and\nbathrooms and similar works in relation to individual or small groups of properties on a\nresponsive basis. In addition planned works may be instructed based upon performance in\ndelivery of repairs and voids works.\nThe Works and Services above will be supported by the Contractors Information and\nCommunications Technology (ICT) systems, architecture, and processes to manage, coordinate\nand deliver the services as well as interface with the Council’s financial and Housing\nManagement systems.\nThe properties covered by the Contract currently consist of approximately 11,838 units\ncomprising ‘Housing Revenue Account’ (HRA) housing stock, leased properties (Croylease)\nand ‘General Fund’ (GF) housing.\nThis contract excludes Gas related services, which are being procured separately with a FTS\nnotice due out end of July 2022.\nThe Lot 1 Contract will be let for a duration of 10 years and 8 months with a ‘break option’ after 6\nyears and 8 months. In addition, there will be a no-fault termination clause. Additional information: The Council is using the London Tenders portal to conduct this exercise, which can be\naccessed using this link https://www.londontenders.org/\nThe use of this system allows a full audit trail of communication with providers to ensure fair\ntreatment as well as to maintain full confidentiality. If you require assistance in using the\nLondon Tenders portal please contact their Support Helpdesk by email ProContractTenderers@proactis.com for all support issues. This will auto-log a support ticket. On logging a ticket, if you have not already logged one before, you will be issued with a registration email that will give you instructions to allow you to log in, log, review and update your own tickets. In emergency situations you can contact their Support Service Desk on +44 (0)20 7539 2828. Please note the Support Service Desk will not be able to answer any market test specific enquiries.",
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 5
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        "contractPeriod": {
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        "submissionTerms": {
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        "title": "Lot 2",
        "value": {
          "amount": 66300000,
          "currency": "GBP"
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        "options": {
          "description": "Out of the total contract value for Lot 2 £19.0m has been allocated for optional planned Capital\nworks. The Council reserves the right to take up this optional work at any point during the contract period, or not to take up the option at all."
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "The Council is procuring the Contracts to replace its existing responsive repairs contractor, with the new Contracts expected to commence in August 2023. To mitigate against the risk of appointing a single provider and to attract local and SME contractors the Council is letting the Contracts via two lots by geographical area. This Lot (Lot 2) covers Area 2 and equates to approximately 30% of stock. A map showing the geographical location of Lot 2 can be found in the procurement documents.\nThe work is for responsive repairs and voids property works to Croydon Council housing. It\nincludes other maintenance and general building works which are not part of a planned\nprogramme which may include property remodelling, aids and adaptations, kitchens and\nbathrooms and similar works in relation to individual or small groups of properties on a\nresponsive basis. In addition planned works may be instructed based upon performance in\ndelivery of repairs and voids works.\nThe Works and Services above will be supported by the Contractors Information and\nCommunications Technology (ICT) systems, architecture, and processes to manage, coordinate\nand deliver the services as well as interface with the Council’s financial and Housing\nManagement systems.\nThe properties covered by the Contract currently consist of approximately 5074 units\ncomprising ‘Housing Revenue Account’ (HRA) housing stock, leased properties (Croylease)\nand ‘General Fund’ (GF) housing.\nThis contract excludes Gas related services, which are being procured separately with a FTS\nnotice due out end of July 2022.\nThe Lot 2 Contract will be let for a duration of 10 years and 8 months with a ‘break option’ after 6\nyears and 8 months. In addition, there will be a no-fault termination clause. Additional information: The Council is using the London Tenders portal to conduct this exercise, which can be\naccessed using this link https://www.londontenders.org/\nThe use of this system allows a full audit trail of communication with providers to ensure fair\ntreatment as well as to maintain full confidentiality. If you require assistance in using the\nLondon Tenders portal please contact their Support Helpdesk by email ProContractTenderers@proactis.com for all support issues. This will auto-log a support ticket. On logging a ticket, if you have not already logged one before, you will be issued with a registration email that will give you instructions to allow you to log in, log, review and update your own tickets. In emergency situations you can contact their Support Service Desk on +44 (0)20 7539 2828. Please note the Support Service Desk will not be able to answer any market test specific enquiries.",
        "secondStage": {
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            "scheme": "CPV",
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          },
          {
            "id": "79500000",
            "scheme": "CPV",
            "description": "Office-support services"
          }
        ]
      }
    ],
    "title": "Housing Responsive Repairs and Voids",
    "value": {
      "amount": 221000000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "maximumLotsBidPerSupplier": null,
      "maximumLotsAwardedPerSupplier": 1
    },
    "description": "The Council is procuring two new contracts (the \"Contracts\") to replace its existing responsive repairs contractor, with the new Contracts expected to commence August 2023. To mitigate the risk of appointing a single provider and to attract local and SME contractors the Council is letting\nthis contract via 2 lots by geographical area as follows:\n• Lot 1 Responsive repairs excluding gas -approximately 70% of stock\n• Lot 2 Responsive repairs excluding gas - approximately 30% of stock\nA map showing the geographical split of Lots 1 and Lot 2 can be found in the procurement documents.\nThe work is for responsive repairs and voids property works to Croydon Council housing. It\nincludes other maintenance and general building works which are not part of a planned\nprogramme which may include property remodelling, aids and adaptations, kitchens and\nbathrooms and similar works in relation to individual or small groups of properties on a\nresponsive basis. In addition planned works may be instructed based upon performance in\ndelivery of repairs and voids works.\nThe Works and Services above will be supported by the Contractors Information and\nCommunications Technology (ICT) systems, architecture, and processes to manage, coordinate\nand deliver the services as well as interface with the Council’s financial and Housing\nManagement systems.\nThe properties covered by the Contracts currently consist of approximately 16,912 units\ncomprising ‘Housing Revenue Account’ (HRA) housing stock, leased properties (Croylease)\nand ‘General Fund’ (GF) housing.\nThe Contracts excludes Gas related services, which are being procured separately with a FTS\nnotice due out end of July 2022.",
    "secondStage": {
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      "successiveReduction": true,
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    },
    "tenderPeriod": {
      "endDate": "2022-08-03T12:00:00+01:00"
    },
    "hasRecurrence": false,
    "reviewDetails": "Review procedures are as set out in the Public Contract Regulations 2015 and are time\nlimited. Any proceedings must be brought in the High Court of England and Wales. The Council will observe a standstill period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations 2015",
    "classification": {
      "id": "45453000",
      "scheme": "CPV",
      "description": "Overhaul and refurbishment work"
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    "submissionMethodDetails": "http://www.londontenders.org",
    "procurementMethodDetails": "Competitive procedure with negotiation"
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  "parties": [
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      "id": "GB-FTS-1267",
      "name": "Croydon Council",
      "roles": [
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      "address": {
        "region": "UKI62",
        "locality": "Croydon",
        "postalCode": "CR0 1EA",
        "countryName": "United Kingdom",
        "streetAddress": "Bernard Weatherill House, 8 Mint Walk"
      },
      "details": {
        "url": "http://www.croydon.gov.uk",
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      "identifier": {
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      "contactPoint": {
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      }
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      ],
      "address": {
        "locality": "Royal Courts of Justice, The Strand",
        "postalCode": "WC1A 2LL",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court of England and Wales"
      }
    },
    {
      "id": "GB-FTS-137",
      "name": "Cabinet Office",
      "roles": [
        "reviewContactPoint"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SW1A 2AS",
        "countryName": "United Kingdom",
        "streetAddress": "70 Whitehall"
      },
      "identifier": {
        "legalName": "Cabinet Office"
      }
    }
  ],
  "language": "en",
  "description": "The Council is using the London Tenders portal to conduct this exercise, which can be\naccessed using this link https://www.londontenders.org/\nThe use of this system allows a full audit trail of communication with providers to ensure fair\ntreatment as well as to maintain full confidentiality. If you require assistance in using the London Tenders portal please contact their Support Helpdesk by email ProContractTenderers@proactis.com for all support issues. This will auto-log a support ticket. On logging a ticket, if you have not already logged one before, you will be issued with a registration email that will give you instructions to allow you to log in, log, review and update your own tickets. In emergency situations you can contact their\nSupport Service Desk on +44 (0)20 7539 2828. Please note the Support Service Desk will\nnot be able to answer any market test specific enquiries.\nThe Council reserves the right, subject to the provisions of the Public Contracts Regulations\n2015 to change without notice the basis of any part of the procurement process or to cancel\nthe procurement at any time and not to proceed with the award of any contract at any stage\nof the procurement process.\nIn accordance with the Public Contract Regulations 2015 the Council is permitted to use the\ncompetitive procedure with negotiation as the needs of the contracting authority cannot be\nmet without adaptation of readily available solutions and the contract cannot be awarded\nwithout prior negotiation because of specific circumstances related to the nature, the\ncomplexity or the legal and financial make-up or because of risks attaching to them.\nThe Council, as indicated on this notice, reserves the right to award contracts on the basis of\nthe initial tenders without negotiation.\nThe Council will be holding a launch day on 18 July between 10:00am- 2pm at LSBU Croydon, Electric House, 3 Wellesley Road, Croydon,CR0 2AG. Whilst bidders are encouraged to attend this event; this is optional and non attendance does not preclude bidders from submitting an Selection Questionnaire. Registration is required for this event, with further details included in the Selection Questionnaire Instructions.",
  "initiationType": "tender"
}

{
  "id": "007588-2022",
  "tag": [
    "planning"
  ],
  "date": "2022-03-21T14:05:58Z",
  "ocid": "ocds-h6vhtk-03243e",
  "buyer": {
    "id": "GB-FTS-1267",
    "name": "Croydon Council"
  },
  "tender": {
    "id": "DN601838",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "Croydon Council are intending to re-procure its Responsive Repairs Contract. This is currently let to a single provider and covers the following activities:\n•\tOperation of the Contact Centre for repairs related contacts\n•\tResponsive repairs\n•\tDomestic boiler gas servicing and repair\n•\tVoids i.e. bringing properties up to standard when a tenant vacates and a new tenant moves\n•\tCommunal Boiler repairs and servicing\nThe current contract value is in the order of £13m Per Annum."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "London Borough of Croydon"
        },
        "deliveryAddresses": [
          {
            "region": "UKI62"
          }
        ],
        "additionalClassifications": [
          {
            "id": "45211000",
            "scheme": "CPV",
            "description": "Construction work for multi-dwelling buildings and individual houses"
          },
          {
            "id": "45330000",
            "scheme": "CPV",
            "description": "Plumbing and sanitary works"
          },
          {
            "id": "50500000",
            "scheme": "CPV",
            "description": "Repair and maintenance services for pumps, valves, taps and metal containers and machinery"
          },
          {
            "id": "50700000",
            "scheme": "CPV",
            "description": "Repair and maintenance services of building installations"
          },
          {
            "id": "50710000",
            "scheme": "CPV",
            "description": "Repair and maintenance services of electrical and mechanical building installations"
          },
          {
            "id": "50720000",
            "scheme": "CPV",
            "description": "Repair and maintenance services of central heating"
          },
          {
            "id": "51000000",
            "scheme": "CPV",
            "description": "Installation services (except software)"
          }
        ]
      }
    ],
    "title": "Responsive Repairs - Soft Market Testing",
    "value": {
      "amount": 150000000,
      "currency": "GBP"
    },
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "THIS IS A PRIOR INFORMATION NOTICE ONLY Economic operators should please note that this is only a Prior Information Notice and expressions of interest in tendering are not being sought at this stage. Croydon Council are seeking views through a soft market testing exercise and request interested organisations respond to the questionnaire via London Tenders Portal. The deadline for responses is 12 Noon on 4th April 2022. The Council reserves the right to hold interviews for interested organisations that respond to the soft market testing to further support this exercise.\nCroydon Council are intending to re-procure its Responsive Repairs Contract. This is currently let to a single provider and covers the following activities:\n•\tOperation of the Contact Centre for repairs related contacts\n•\tResponsive repairs\n•\tDomestic boiler gas servicing and repair\n•\tVoids i.e. bringing properties up to standard when a tenant vacates and a new tenant moves\n•\tCommunal Boiler repairs and servicing\nThe current contract value is in the order of £13m Per Annum.",
    "communication": {
      "futureNoticeDate": "2022-07-18T00:00:00+01:00"
    },
    "classification": {
      "id": "50000000",
      "scheme": "CPV",
      "description": "Repair and maintenance services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-1267",
      "name": "Croydon Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI62",
        "locality": "Croydon",
        "postalCode": "CR0 1EA",
        "countryName": "United Kingdom",
        "streetAddress": "Bernard Weatherill House, 8 Mint Walk"
      },
      "details": {
        "url": "http://www.croydon.gov.uk",
        "buyerProfile": "http://www.croydon.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Croydon Council"
      },
      "contactPoint": {
        "url": "https://www.londontenders.org/",
        "name": "Mr Matthew Devan",
        "email": "thebuyingteam@croydon.gov.uk",
        "telephone": "+44 2087266000"
      }
    }
  ],
  "language": "en",
  "description": "Croydon Council are seeking views through a soft market testing exercise in relation to a forthcoming Responsive Repairs Contract.\nInterested providers are invited to respond to the soft market testing information which can be accessed via the London Tenders Portal. The completed expressions of interest questionnaire should be uploaded no later than 12 Noon on 4th April 2022 and should be returned to the Council using the London Tenders Portal electronic tendering system only. The Council reserves the right to hold interviews for interested organisations that respond to the soft market testing to further support this exercise.  Please note the Council retains sole discretion as to which (if any) interested organisations it will invite to soft market testing interview.\nThis is not a formal tender opportunity and there is no guarantee of any tender opportunity arising following this period of soft market testing. Any subsequent tenders will be advertised accordingly via The London Tenders Portal and Find a Tender Service.\nThe Council is using the London Tenders portal to conduct this exercise, which can be accessed using this link https://www.londontenders.org/\nThe use of this system allows a full audit trail of communication with providers to ensure fair treatment as well as to maintain full confidentiality for the market testing questionnaire received. If you require assistance in using the London Tenders portal please contact their Support Helpdesk by email ProContractTenderers@proactis.com for all support issues. This will auto-log a support ticket. On logging a ticket, if you have not already logged one before, you will be issued with a registration email that will give you instructions to allow you to log in, log, review and update your own tickets. In emergency situations you can contact their Support Service Desk on +44 (0)20 7539 2828. Please note the Support Service Desk will not be able to answer any market test specific enquiries.",
  "initiationType": "tender"
}