Housing Allocations and Homelessness Management Solution - Soft Market Testing

We are looking for input from the market that will help us to develop a service, comprising of one or more solutions that will provide:

• A service that matches WNC's economic, environmental, and social values
• Is fit for purpose for a modern, forward-thinking organisation.
• Value for money for the taxpayers

Your solution should support WNC in effectively and efficiently delivering one or more homelessness functions, including:

• Housing Register

 Application & registration

 Assessment & banding

 Bidding & property matching

 Shortlisting & offers

• Housing Assessment
• Housing approach and pathways
• Triage
• PHPs
• Temporary Accommodation placement management
• Temporary Accommodation property inventory
• Temporary Accommodation rent accounting
• Temporary Accommodation Placement invoicing
• Temporary Accommodation Move out property management
• Reporting, auditing and trend analysis

Capabilities provided by the incumbent system are completed by integrating with:

• Infinity - Tenancy management, rent accounting, repairs

Incumbent solution also integrates with WNC strategic solutions including:

• TouchRight - Temporary Accommodation move out property management
• Open Housing - Tenancy management & housing allocations
• HeyCentric - Income Management System
• Civica Digital360 - EDRMS
• Unit4 ERP - General Ledger, Accounts Payable and Accounts Receivable
• Capita One Academy - Revenues & Benefits posting of benefits to individual rent accounts

To request the soft market testing document for completion, please email [email protected]. Please note that the deadline for returns is 23:59 on 15th August 2025 (extended 12/08/25).