Home Improvement Agency · UK public procurement notice

Contracts

• Home Improvement Agency · WE Care & Repair LimitedSMEVCSE

  Signed

  5 Dec 2025

  Value

  £4,609,430

  Period

  5 Dec 2025 – 30 Nov 2028 · up to 30 Nov 2030 with extensions

  Status

  active

  Extensions

  Extensions to be let on a 1+1 basis, from 2028 - 2030

  9 agreed KPIs: Number of Information and Advice responses resolved · Number of Hoarding Support Service Information and Advice responses resolved · Number of Handyperson Enquiries resolved …

  • Number of Information and Advice responses resolved, Defined as a completed resolution to a query for Information and Advice from the initial point of contact through to full successful recorded resolution. Does not include web hits.
  • Number of Hoarding Support Service Information and Advice responses resolved, Defined as a completed resolution to a query related to the Hoarding Support service from the initial point of contact through to full successful recorded resolution. Does not include web hits.
  • Number of Handyperson Enquiries resolved, Defined as a completed resolution to a query related to a Handyperson job from the initial point of contact through to full successful recorded resolution. Does not include web hits.
  • Number of Independent Living Handyperson Jobs completed, Defined as providing a completed handyperson independent living job to a service user. This may include but is not limited to installing grab rails, supplying and fitting a keysafes, minor household repairs, hanging doors and repairing window handles, gutter clearing, assembling flat-pack furniture.
  • Number of Integrated Casework and technical support cases completed, Defined as completed casework job in relation to the following: 1. LA grant funded work including Disabled Facilities Grants (DFG) 2. Lendology CIC loan funded work 3. Fully client funded work
  • Number of Project Managed Home Improvement Cases completed, Defined as completed casework job in relation to the following, but not limited to: Lendology Home Loan drawdown, essential repairs or improvement grants and DAA cases. Agency fees can be charged on Lendology Loans.
  • Number of Home from Hospital Discharge related Handyperson Jobs completed, Defined as providing a completed Home from Hospital Handyperson job to a service user. Such as, but not limited to installation of grab rails, mop-stick handrails to stairs, key safes installation, external kee clamp rails, furniture moves, installing OT supplied equipment, installing furniture raisers, removing trip hazards. It is not expected that the provider will charge clients for Hospital related Handyperson
  • Number of Home from Hospital Cases completed, Defined as providing a completed Home from Hospital Casework job to a service user, to support safe discharge from hospital. This will predominantly include the deep cleaning of homes, decluttering of homes, and clearance cases, and in some cases the eradication of pests, to ensure people can retrun home from hospital into a safe and hygienic environment that will support recovery.
  • Number of Hoarding Support Cases completed, Defined as providing a completed Hoarding Support service for a service user. Providing person centred 1-2-1 support for motivated homeowners and private tenants who need practical and emotional support for help with hoarding, empowering people to clear their possessions. This will include visiting clients in their homes to deliver practical and therapeutic support, suggesting methods for organising and disposing of possessions where agreed, with some decluttering support.

Bid statistics published by the authority

Who bid

• wonWE Care & Repair LimitedSMEVCSE · South West England
• did not win24-7 Locks Secure Horizon LtdSME · West Midlands
• did not winBLOSSOMS TRADING LIMITED T/A CLARITY HOMECARESME · South East England
• did not win4Q HEALTHCARE LTDSME · North East England
• did not winCREATIVE SUPPORT LIVING CICSME · South West England
• did not winEVRICARE SOLUTIONS LTDSME · Greater London

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Consortium members and other public bodies

• Bath & North East Somerset CouncilContracting authorityPublic authority - sub-central governmentGB-PPON: PLVH-3287-JWJV Bath, South WestContact emailShow contact details

Notices published for this procedure

• Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender29 Dec 2025, 10:53 GMT
• Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender2 Oct 2025, 09:47 BST
• Tender notice tenderTender noticeUK4Tender notice on Find a Tender18 Jul 2025, 15:46 BST
• Tender notice tenderTender noticeUK4Tender notice on Find a Tender2 Jul 2025, 16:29 BST
• Tender notice tenderTender noticeUK4Tender notice on Find a Tender2 Jul 2025, 15:57 BST
• Tender notice tenderTender noticeUK4Tender notice on Find a Tender2 Jul 2025, 15:49 BST
• Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender20 Mar 2025, 09:39 GMT
• Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender17 Mar 2025, 09:32 GMT