Official UK procurement notice
Home Based Care Services - Open Framework
Authority: Portsmouth City Council (Local council)
What is being bought3 lots · detail below
Published requirement descriptionFollowing completion of the stage 2 tender assessment process the Council has issued assessment summaries to the successful and unsuccessful suppliers as required under Section 50 of the Procurement Act 23 (the 'Act').
Issuing of this Award Notice will now instigate a voluntary standstill period which will not be less than eight-working days (the Standstill Period), inline with section 51 of the Act.
The Council reserves the right to amend (extend) the Standstill Period if needed; if this right is exercised, the Contract Award Notice will be updated and affected suppliers will be notified accordingly.
After the Standstill Period has expired, and provided no legal challenge has been made by the end of the Standstill Period or any agreed extension, the Council intends to enter into contracts with the Successful Suppliers. Following this, the Council also intends to publish a Contract Details Notice.
DESCRIPTION OF THE PROCUREMENT
Following completion of the standstill period referred to above, the Council will proceed to establish an Open Framework to provide home-based care services, ordinarily in Portsmouth, but occasionally in the surrounding area.
Domiciliary care services support people to remain living successfully in their own homes. The service will help maintain an individual in a reasonable manner of health, hygiene, safety and ease in their own home. The level and type of support service required will be determined in line with each individual's support plan. Support service packages will vary in size based on the individual needs and may range from minimal support up to highly specialised and complex needs.
The framework agreement will commence on 20th July 2026. The framework will operate for a term of 8 years. It will be an Open Framework which will reopen once within the first 3-year period, and the Council will open it again at least once in the remaining 5-year contract term as required under Regulation 49 of the Procurement Act 23.
The Council may opt to open the framework for applications earlier than required, although not likely to be ever more than once per year. Re-opening may be in relation to the framework agreement in its entirety or in relation to specific lots. Earlier re-opening could be triggered by a range of factors, which may include but are not limited to:
- Supply & demand changes
- Changes to requirements
- Changes to framework lotting structure
- Changes to pricing structures
- Changes to qualitative assessment
- Changes to framework management
- Addition of new framework lots
- Changes to demand, volumes, values and geographical coverage due to impact of Local Government Re-organisation
The framework agreement will be split into 3 Lots as follows:
- Lot 1 - Standard Home-Based Care
- Lot 2 - Complex Home-Based Care
- Lot 3 - Take a Break (formerly Sitting Service)
The Council currently commissions approx. 60,000 - 65,000 hours of home care per month across 1,000 - 1,200 clients. Approximately 68% of these hours are for Lot 1 Standard Home-Based Care services with the remaining 28% for Lot 2 Complex Home Based Care services and 4% for Lot 3 Take a Break Services.
The Council spend on year to date (November 24 - November 2025) comes to approx. £22.8M on home-based care services over financial year 2025-26. Spend on Lot 1 Standard Home-Based Care services over this period equates to £15.9M / 69.6%. Spend on Lot 2 - Complex Home-Based Care equates to £6.3M / 27.8%. Spend on Lot 3 - Take a Break services is expected to equate to £600k / 2.6%.
Year on year spend over term of the framework cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization, which could increase the annual value by approximately 50% from year 3 onwards following vesting day for the new unitary authority which the framework agreement will transfer to.
- The authority expects to re-tender this requirement around 10 Nov 2028, 23:59 GMT.
- How the procedure runs: The Council will establish the framework agreement via a Competitive Flexible Procedure 2 stage procurement process in accordance with the relevant regulations contained within the Procurement Act 23 that apply to Light Touch Regime services and establishment & operation of Open Frameworks. The 2 stage process is summarised below: • Stage 1: Providers will complete a series of pass/fail questions (Procurement Specific Questionnaire) and submit pricing • Stage 2: The Council will conduct a partial Provider Assessment and Market Managements Solutions (PAMMS) assessment In order to pass stage 1 suppliers must: • Have a Registered Office within the following postcodes: PO1,2,3,4,5,6,7,8,9,11,12,16 OR • Must be in the process of setting up a new Registered Office with CQC within those postcodes and be able to evidence this via a copy of their response from CQC confirming receipt of their application. Suppliers who submit bids for multiple registered offices must submit consistent pricing for each office, allowing for Lot specific differences in pricing requirements. At stage 2 PAMMS assessment suppliers must be able to evidence that they are delivering care to at least three individuals from their local nominated Registered Office. For suppliers who did not have a local nominated CQC registered office from which they were providing care to at least three individuals at point of stage 1 application, a cut off deadline of 5th May 2026 17:00 will apply. If by this deadline a supplier cannot evidence that they have established the office and are delivering care to at least three individuals then it may not be possible for the Council to assess the technical ability of that supplier and the Council reserves the right to remove the supplier from the procurement process. If suppliers are facing delays in establishing the local CQC registered office and providing care to at least three individuals due to delays from CQC which can be evidenced are legitimately outside of their control, they must make the Council aware of this without delay via In-tend correspondence. A score will be calculated based on the rate submitted (representing 60% of the score) and the PAMMS assessment (representing 40% of the score). The Council will develop its strategy for stage 2 assessment and award criteria from the summary level approach set out below as permitted under the Procurement Act 23 for contracts let via a Competitive Flexible Procedure and for contracts which fall under the Light Touch Services included within Schedule 1 of the Procurement Regulations 24. The developed finalised 2nd stage qualitative assessment and award criteria will be fully detailed and explained within the 2nd stage Invitation to Tender and associated documentation published to suppliers via In-tend who are successful at stage 1 evaluation. Where suppliers submit bids for multiple qualifying registered offices each registered office will be evaluated separately for quality although pricing must be consistent across the offices, allowing for Lot specific differences. The quality evaluation process for Stage 2 of the tender will take the form of a partial 'PAMMS' (Provider Assessment and Market Management Solution) assessment. Further information about PAMMS can be found on the Access Group website - https://www.theaccessgroup.com/en-gb/products/pamms/ or by referring to the Quality Presentation on Intend. Providers will be required to register on the PAMMS portal. The Local Authority is responsible for initiating the registration; Providers will receive an email notification to finalise the process and create a log-in, which will give access to the Provider Portal and assessment area of the system. Providers will be contacted a minimum of 1 week prior to their assessment. The partial assessment will be completed in person at the Registered Office from where the application for the framework has been made. If more than one office has been submitted as part of the tender, each office will be assessed separately. Some information may be requested via email prior to the in-person assessment. It is expected that the assessment will take no longer than one day. The partial PAMMS assessment will use Section F - Leadership, Quality Assurance & Management. This will broadly cover: • Records around Safeguarding incidents • Medication records and procedures • Rotas and sufficient and appropriate staffing • Compliments, complaints, incidents, accidents, audits, reviews and feedback, and evidence of learning and improvements • Personalised care records and appropriate storage of such documentation • Audits and action plans, and the effectiveness of these processes. Following the assessment, a draft report will be shared with the Provider, and the Provider will have the opportunity to review and make any comments on inaccuracies within the report within two weeks of the draft report being available. The Provider will also be able to supply additional evidence if they feel this was missed during the assessment. The report will then be reviewed, and the final report will be published on the PAMMS Provider Portal with a final scoring determined by PAMMS. The final decision regarding the report rests with the Council. Suppliers will then be ranked within each Lot based on their combined score. Every year, framework providers will complete a further PAMMS assessment and will be re-ranked based on new assessment scores. Once operational the opportunity to bid for packages of care under the framework will be advertised via the Council's brokerage system and will be awarded based on a set of cascading criteria: a. Packages are sent with a 1-hour deadline. b. Offers received within the first hour are considered. c. Offers received where the Provider can fully meet all the requirements detailed in the referral, for example the need for a gender specific carer. d. Highest Evaluation Score, then if there is more than one Provider with the same score: • Lowest Priced, then if there is more than one Provider with the same price, • Weighted Quality Score, then if there is more than one Provider with the same weighted quality score • The Provider that responded first. The Council will undertake the procurement process to establish the open framework in line with the programme set out below: • Contract notice published - 12th November 2025 • Online TEAMS Tender Briefing Session 1 - 19th November 2025 12:00 - 13:00 • Online TEAMS Tender Briefing Session 2 - 20th November 2025 09:00 - 10:00 • Deadline for requests for clarification - 12th December 2025 17:00 • Tender return deadline for Stage 1 - 22nd December 2025 12:00 • Tenderers notified of Stage 1 evaluation outcome - 30th January 2026 • Stage 2 quality evaluation - 9th February - 1st June 2026 • Deadline for establishing qualifying local CQC registered office - 5th May 2026 17:00 • Award decision notified to tenderers - 15th June 2026 • Standstill Period Start - 16th June 2026 • Standstill Period Concludes - 26th June 2026 23:59 • Contract Award confirmed and contracts issued - 29th June 2026 • Framework commencement - 1st July 2026 Suppliers who wish to attend the online TEAMS tender briefings can access the meetings via the meeting links provided within the Invitation to Tender document accessible via In-tend.
CPV: Social work services without accommodation
How this framework works
From the published notice- Type
- Closed framework · open framework scheme (admission reopens)
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Places
- up to 40 suppliers · 45 bids on the busiest of 3 lots (1.1 per place) · 45 appointed (full)
- Framework period
- 3 yrs · up to 8 yrs from 1 Jul 2026
- Scheme runs until
- 30 Jun 2034
Published description of the framework
PRICING
Minimum and maximum rates - as well as the hourly rate paid for any package of care commissioned under the new Framework - will be eligible for an uplift in April 2027. For Lots 1 & 2, framework suppliers will be able to reduce their rates up to twice per framework operational year.
Suppliers will also be able to apply to increase rates subject to Financial Stability Review application to the Council. The Council will consider the request in addition to assessing a Provider's financial stability, risks associated and the Rates the Provider proposes to resolve their financial difficulty.
A benchmarking exercise is likely to be carried out by the Council to test the proposed Rates sustainability and viability which may include the use of an accepted benchmarking model. If a cost model is to be used, the Council will email the Provider requesting the relevant template to be completed.
The acceptance of any increased rate as part of this process sits directly at the Council's discretion. The Council may, if they are not satisfied the increase is justified, reject all or part of the proposed Rate. Such rejections will revert back to the Provider's existing Rate.
Any changes will trigger a recalculation of assessment and subsequent revised Lot ranking. The revised rates will apply to any existing packages of care delivered by the supplier under contract with the Council.
The Council will apply annual uplifts to supplier rates as well as the minimum & maximum rate ranges that apply for Lots 1 & 2. The increase will take the form of a % of which 70% will be taken from the most recent EARON03 index and 30% will be taken from most recent CPI.
Suppliers will only be eligible for uplift to rates if they been appointed onto the framework agreement for more than 6 months. Suppliers will also be able to opt out of increases by request to the Council before 1st March each year.
However, the Council reserves the right to alter its position in respect of uplifts on an overall framework or Lot specific basis, subject to reasonable notice, over the term of the framework in order to respond to local and national changes in the economic environment, changes in requirements & demand, and changes in relevant legislation, policy and best practice.
QUALITY - PAMMS ASSESSMENT
Providers are awarded to the Framework at individual Registered Office level, and the Evaluation Score applies to each Registered Office individually.
All Registered Offices must complete a PAMMS assessment annually. A summary overview of the PAMMS model is included within the procurement documents.
A PAMMS assessment may be conducted in person, via a self-assessment, or via a self-assessment with a follow-up visit.
The PAMMS assessment awards a Registered Office a Rating (Excellent, Good, Requires Improvement, and Poor) based on a score. The score will be used to create a Provider's new Quality Score for that Registered Office.
The scoring structure is predetermined by PAMMS based on responses to the assessment criteria and is not calculated independently by Portsmouth City Council.
Each Registered Office will be re-ranked on the e-brokerage system on 1st July annually with their new Quality Score, which will represent 40% of the total Evaluation Score (the other 60% being the Price Score).
A Provider's Registered Office must engage in the PAMMS assessment process on an annual basis in a timely manner as requested by the Council. A Quality Score gained from a PAMMS assessment in one year will not be rolled forward to a following year. Failure to engage in the process on an annual basis in a timely manner may result in a Quality Score of 0, which will have a direct impact on a Provider's ranked position.
The Council reserves the right to change the Quality Assessment criteria and process at any time. This includes any changes that may be made to the PAMMS assessment or how it is managed and configured. Please note this includes any potential changes to the
PAMMS Rating Structure.
LOT RANKING
When a Provider's Registered Office is awarded onto the Framework they will be ranked within each Lot. The ranking will be based on their Evaluation Score in descending order.
Where multiple Registered Offices have the same Evaluation Score, they will be given an equal place. E.g. if the two highest scoring Registered Offices have the same evaluation score they will be ranked equally number '1'. The next Registered Office would then be ranked number '3'.
Ranking is dynamic and may change as a result of a number of factors:
a. Changes in scores resulting from PAMMS assessments
b. A Provider may choose to reduce their Rate(s)
c. A Provider may request a sustainability review and their rate may increase
d. The Framework may be re-opened and new Providers may join
CALL OFF PROCEDURE
Once operational the opportunity to bid for packages of care under the framework will be advertised via the Council's brokerage system.
When a referral is posted, Providers must review whether they can meet the requirements of the package and identify on the e-brokerage system if they are:
a. Accepting the package with no negotiation points
b. Accepting the package with negotiation points
c. Rejecting the package
Offers will be reviewed and individual packages awarded based on the following criteria, which are applied in descending order:
a. Packages are sent with a 1-hour deadline.
b. Offers received within the first hour are considered.
c. Offers received where the Provider is able to fully meet all the requirements detailed in the referral, for example the need for a gender specific carer
d. Highest Evaluation Score, then if there is more than one Provider with the same score,
e. Lowest Priced, then if there is more than one Provider with the same price,
f. Weighted Quality Score, then if there is more than one Provider with the same weighted quality score
g. The Provider that responded first.
If no suitable offer is received after the time limit, the referral will be re-published and the same steps described above will be followed.
If at this stage the package is not placed, the Council will commence direct communication with Providers in order to place the package.
If at this stage the package is not placed, the Council will consider the best way forward which may include placing a package off the Framework.
If a Provider withdraws their acceptance after being awarded a package, the Council will work their way down the ranked list of Providers until the package of care is secured. This may involve follow up communication including telephone calls. Once a Provider withdraws their acceptance, the Provider will not get another opportunity to review or accept the package as part of re-brokering the package at that time. If the package is re-brokered at a later time e.g. two weeks later, the Provider originally handing back the package will be included in the award process if applicable.
If a Provider returns a package of care once it has started, the Provider will not get another opportunity to review or accept the package when it is re-brokered. However, if the package has been awarded to another Provider and then subsequently needs to be re-brokered, the Provider will be included in the award process if applicable.
There may be occasions where a referral is not sent to all Providers. For example:
a. Where there is an existing individual in receipt of care within the household and for continuity of care the individual and Council needs to place directly with the same Provider
b. Where an individual has prior experience of a Provider and it is not appropriate to commission care from that Provider again due to Safeguarding concerns, conflict of interest or other
c. Where a direct award is made based on client preference (this may require the client to 'top up' the cost)
d. Where the client is in hospital for less than five days
e. Where a Take a Break service is required and an individual is already in receipt of domiciliary care from a Provider on the Framework
f. Or if 6.6 or 6.7 above apply
Once a package of care has been placed and secured, the Council will aim to send confirmation to the Provider via email within 24 hours during the working week. This should not delay the start of delivery of care. If a Provider does not receive confirmation within 24 hours, they must notify the Council.
PERFORMANCE MANAGEMENT
All contracted Providers will be rated 'Red', 'Amber' or 'Green' (RAG) by the Council using intelligence based on the following:
- CQC Rating
- Date of last CQC inspection
- PAMMS assessment outcomes
- Volume of business
- Quality concerns
- Safeguarding Adults (section 42) enquiries
- CQC notification and alerts
- Complaints/Compliments
- Financial stability information
- Performance against KPIs
- Missed calls
If a Provider's Registered Office is RAG rated 'Red', is assigned a CQC overall rating of 'Inadequate', or a PAMMS rating of 'Poor' during the lifetime of the Framework this will trigger a contract review and may trigger an agreed action plan for improvement. It may be the decision of the Purchaser to suspend purchasing with a Provider until improvements are made following an action plan.
If the Council determines that purchasing should be suspended, the Council will work with the Provider to determine if current Services are to remain with the Provider under the terms of the Framework or if all or some of the packages of care should be transferred to another Provider. This assessment will ensure the safety of individuals in receipt of Services.
Lots and requirements (3)Procurement structure
3 lots · all with a published value · same conditions of participation on every lot · same evaluation weights on every lotEvery one of these 3 lots carries the same published figure, £181,033,735: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.
Lot #1Standard Home-Based CareAwardedRenewalceiling above
The source published no individual description for this lot.
- Economic & financial standing
Conditions of participation are fully detailed within the procurement documents accessible via the Council's e-sourcing system In-tend:
in-tendhost.co.uk/portsmouthcc/aspx/Home ↗
In respect of insurance requirements specifically suppliers must confirm that they have following types and levels of insurance set out below or commits to obtain the required insurances prior to commencement of the contract:
- Employer's (Compulsory) Liability Insurance = £5,000,000 each & every claim without limitation to number of claims
- Public Liability Insurance = £10,000,000 each & every claim without limitation to number of claims
- Professional Indemnity Insurance or Medical Malpractice Insurance or a Combination of both = £2,000,000 each & every claim without limitation to number of claims
In respect of financial standing requirements specifically suppliers will be required to demonstrate any of the following in order to pass:
- Financial assessment via the Creditsafe system and will be required to score 30 or above.
OR
- If below / score unavailable, satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.
OR
- Provision of a guarantee from a parent company or other legally bound guarantor with a business risk score of 30 or above or if score unavailable satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.
As required under the Procurement Act 23 the Council will also apply the exclusion as required for excluded supplier grounds and as relevant & proportionate for excludable supplier grounds .
- Technical & professional ability
Suppliers should note that they must be able to confirm and evidence they are able to meet the conditions of participation requirements at all points of the procurement process and subsequently throughout the term of the framework agreement.
Suppliers who are no longer able to meet the conditions of participation during the procurement process following initial passing at stage 1 evaluation are likely to removed from the procurement process subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23.
Suppliers who are no longer able to meet the conditions of participation following appointment onto the framework agreement are likely to be suspended and / or removed from the framework agreement subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23 and the framework agreement terms and conditions.
Suppliers must immediately notify the Council if they consider that they may no longer meet the conditions of participation following invitation to take part in stage 2 of the procurement process.
Failure to do so may result in removal from the procurement process and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Acting Improperly in Procurement included for within the Procurement Act 23.
Suppliers must also immediately notify the Council if they consider that they may no longer meet the conditions of participation if they are successfully appointed onto the framework agreement at any time during the term of the agreement. Failure to do so may result in suspension and / or termination from the framework agreement and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.
*1. CQC Registration and Location
1.1 - Bidders must have a CQC registered branch within one of the following postcode areas: PO1,2,3,4,5,6,7,8,9,11,12,16.
OR
Bidders must be in the process of setting up a new Registered Office to deliver home-based care with CQC within those postcodes (and be able to evidence this).
- National Living Wage
2.1 - Bidders agree to pay the National Living Wage to all members of staff.
2.2 - Bidders agree to pay for travel time and travel cost.
2.3 - Bidders confirm that they conform to the government guidelines regarding night working hours as set out on www.gov.uk/night-working-hours ↗
- Staffing/Training
3.1 - Bidders confirm that they complete Disclosure Barring Service (DBS) checks on applicable staff members in accordance with the CQC and government guidelines.
3.2 - Bidders confirm that they have not had any judgement action brought against them by the UK Border Agency for using illegal immigrant workers.
3.4 - Bidders confirm that they have not had any judgement action brought against them for using students as workers above their permitted hours of working.
3.5 - Bidders confirm that they ensure all necessary training has been completed in accordance with the CQC and Skills for Care guidelines for their workforce and is it based on the training/qualifications required to deliver the services included within the Lot(s) tendered for.
- Safeguarding
4.1 - Bidders confirm that they have not been subject to a Large-Scale Safeguarding Enquiry (LSSE) within the last 6 months.
- Business Continuity Plan
5.1 - Bidders confirm that they have a Business Continuity Plan (or equivalent) in place.
5.2 - Bidders confirm that the Business Continuity Plan include contingencies for UKVI (UK Visas & Immigration) risks such as suspension or revocation of sponsor license.
- Electronic Call Monitoring Systems (ECMS)
6.1 - Bidders confirm that they already have or can commit to obtain an industry standard recognised ECMS, prior to the award onto the framework.
6.2 - Bidders confirm that their ECMS already does, or will, comply with the requirements of an ECMS set out in the specification for this platform.
6.3 - Bidders confirm that they have an industry standard rostering system to plan adequate and achievable travel time to ensure that their workforce is not rushed and have enough time to deliver care without compromising the dignity or wellbeing of the Individual or cutting planned visits short.
- PAMMS
7.1 - Bidders agree to conform to the implementation of PAMMS as the contract management tool if their organisation is awarded a contract to deliver services.
7.2 - Bidders agree that any amendments that may be made to the
PAMMS system or criteria is accepted by their organisation.
- Health and safety
8.1 - The bidder confirms that they have in place established Health & Safety polices, practices and systems which meet all relevant statutory requirements and are relevant to the provision of home-based care services.
8.2 - The bidder confirms that they have not been subject to the issue of HSE enforcement notices or prosecution for health & safety breaches in the last 6 months
OR
The bidder confirms that they have been subject to HSE enforcement or prosecution but can provide satisfactory evidence of structural policy changes, training, monitoring & sustained improvements.
*1. CQC Registration and Location - Further Details
As set out above, in order to pass stage 1 suppliers must:
- Have a Registered Office within the following postcodes: PO1,2,3,4,5,6,7,8,9,11,12,16
OR
- Must be in the process of setting up a new Registered Office with CQC within those postcodes and be able to evidence this via a copy of their response from CQC confirming receipt of their application
At stage 2 PAMMS assessment suppliers must be able to evidence that they are delivering care to at least three individuals from their local nominated Registered Office.
For suppliers who did not have a local nominated CQC registered office from which they were providing care to at least three individuals at point of stage 1 application, a cut off deadline of 5th May 2026 17:00 will apply.
If by this deadline a supplier cannot evidence that they have established the office and are delivering care to at least three individuals then it may not be possible for the Council to assess the technical ability of that supplier and the Council reserves the right to remove the supplier from the procurement process.
If suppliers are facing delays in establishing the local CQC registered office and providing care to at least three individuals due to delays from CQC which can be evidenced are legitimately outside of their control, they must make the Council aware of this without delay via In-tend correspondence.
Similarly, suppliers appointed onto the framework agreement must be able to evidence at award and over the term of the framework agreement that they are providing packages of care to at least 3 individuals from their qualifying registered office/s. if this cannot be evidenced the supplier may be suspended or terminated from the framework agreement, subject to notice and allowing for supplier evidence. This may also result in barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.
The Council requires that suppliers have a qualifying registered office in place during the 2nd stage of the procurement process by the deadline of 5th May 2026 17:00 and throughout the framework agreement if successful in order that the PAMMS assessments and other Council framework agreement management requirements can be undertaken efficiently and effectively without significant framework management resourcing impacts to the Council.
The qualifying registered office conditions of participation requirements also align and support the Council's statutory requirements and local policy responsibilities for mitigating risks of Modern Slavery within its supply chains when engaging with high risk markets, of which care services are defined by the Gangmasters & Labour Abuse Authority.
The qualifying registered office conditions of participation requirements also align and support the Council's and Supplier's responsibilities in respect of the following:
- Person-Centred Care: CQC emphasizes the importance of person-centred care, which means services should be tailored to meet the individual needs of local populations. This includes considering local demographics and specific community needs in service delivery.
- Good Governance (Regulation 17): Providers must establish effective governance systems to monitor and improve service quality. This includes regular assessments of care quality and safety, ensuring that services are responsive to the needs of the local community.
- Feedback Mechanisms: Providers are required to seek and act on feedback from service users and stakeholders. This ongoing engagement helps ensure that services remain relevant and effective for the local population.
- Risk Management: CQC regulations require providers to assess and mitigate risks related to health and safety. This includes having processes in place for identifying potential issues in day-to-day operations and addressing them promptly.
- Market Oversight: There are significant risks relating to modern slavery and exploitation in the care industry. Being able therefore to visit providers and audit providers as required in person is therefore important.
Lot #2Complex Home-Based CareAwardedRenewalceiling above
The source published no individual description for this lot.
- Economic & financial standing
Conditions of participation are fully detailed within the procurement documents accessible via the Council's e-sourcing system In-tend:
in-tendhost.co.uk/portsmouthcc/aspx/Home ↗
In respect of insurance requirements specifically suppliers must confirm that they have following types and levels of insurance set out below or commits to obtain the required insurances prior to commencement of the contract:
- Employer's (Compulsory) Liability Insurance = £5,000,000 each & every claim without limitation to number of claims
- Public Liability Insurance = £10,000,000 each & every claim without limitation to number of claims
- Professional Indemnity Insurance or Medical Malpractice Insurance or a Combination of both = £2,000,000 each & every claim without limitation to number of claims
In respect of financial standing requirements specifically suppliers will be required to demonstrate any of the following in order to pass:
- Financial assessment via the Creditsafe system and will be required to score 30 or above.
OR
- If below / score unavailable, satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.
OR
- Provision of a guarantee from a parent company or other legally bound guarantor with a business risk score of 30 or above or if score unavailable satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.
As required under the Procurement Act 23 the Council will also apply the exclusion as required for excluded supplier grounds and as relevant & proportionate for excludable supplier grounds .
- Technical & professional ability
Suppliers should note that they must be able to confirm and evidence they are able to meet the conditions of participation requirements at all points of the procurement process and subsequently throughout the term of the framework agreement.
Suppliers who are no longer able to meet the conditions of participation during the procurement process following initial passing at stage 1 evaluation are likely to removed from the procurement process subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23.
Suppliers who are no longer able to meet the conditions of participation following appointment onto the framework agreement are likely to be suspended and / or removed from the framework agreement subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23 and the framework agreement terms and conditions.
Suppliers must immediately notify the Council if they consider that they may no longer meet the conditions of participation following invitation to take part in stage 2 of the procurement process.
Failure to do so may result in removal from the procurement process and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Acting Improperly in Procurement included for within the Procurement Act 23.
Suppliers must also immediately notify the Council if they consider that they may no longer meet the conditions of participation if they are successfully appointed onto the framework agreement at any time during the term of the agreement. Failure to do so may result in suspension and / or termination from the framework agreement and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.
*1. CQC Registration and Location
1.1 - Bidders must have a CQC registered branch within one of the following postcode areas: PO1,2,3,4,5,6,7,8,9,11,12,16.
OR
Bidders must be in the process of setting up a new Registered Office to deliver home-based care with CQC within those postcodes (and be able to evidence this).
- National Living Wage
2.1 - Bidders agree to pay the National Living Wage to all members of staff.
2.2 - Bidders agree to pay for travel time and travel cost.
2.3 - Bidders confirm that they conform to the government guidelines regarding night working hours as set out on www.gov.uk/night-working-hours ↗
- Staffing/Training
3.1 - Bidders confirm that they complete Disclosure Barring Service (DBS) checks on applicable staff members in accordance with the CQC and government guidelines.
3.2 - Bidders confirm that they have not had any judgement action brought against them by the UK Border Agency for using illegal immigrant workers.
3.4 - Bidders confirm that they have not had any judgement action brought against them for using students as workers above their permitted hours of working.
3.5 - Bidders confirm that they ensure all necessary training has been completed in accordance with the CQC and Skills for Care guidelines for their workforce and is it based on the training/qualifications required to deliver the services included within the Lot(s) tendered for.
- Safeguarding
4.1 - Bidders confirm that they have not been subject to a Large-Scale Safeguarding Enquiry (LSSE) within the last 6 months.
- Business Continuity Plan
5.1 - Bidders confirm that they have a Business Continuity Plan (or equivalent) in place.
5.2 - Bidders confirm that the Business Continuity Plan include contingencies for UKVI (UK Visas & Immigration) risks such as suspension or revocation of sponsor license.
- Electronic Call Monitoring Systems (ECMS)
6.1 - Bidders confirm that they already have or can commit to obtain an industry standard recognised ECMS, prior to the award onto the framework.
6.2 - Bidders confirm that their ECMS already does, or will, comply with the requirements of an ECMS set out in the specification for this platform.
6.3 - Bidders confirm that they have an industry standard rostering system to plan adequate and achievable travel time to ensure that their workforce is not rushed and have enough time to deliver care without compromising the dignity or wellbeing of the Individual or cutting planned visits short.
- PAMMS
7.1 - Bidders agree to conform to the implementation of PAMMS as the contract management tool if their organisation is awarded a contract to deliver services.
7.2 - Bidders agree that any amendments that may be made to the
PAMMS system or criteria is accepted by their organisation.
- Health and safety
8.1 - The bidder confirms that they have in place established Health & Safety polices, practices and systems which meet all relevant statutory requirements and are relevant to the provision of home-based care services.
8.2 - The bidder confirms that they have not been subject to the issue of HSE enforcement notices or prosecution for health & safety breaches in the last 6 months
OR
The bidder confirms that they have been subject to HSE enforcement or prosecution but can provide satisfactory evidence of structural policy changes, training, monitoring & sustained improvements.
*1. CQC Registration and Location - Further Details
As set out above, in order to pass stage 1 suppliers must:
- Have a Registered Office within the following postcodes: PO1,2,3,4,5,6,7,8,9,11,12,16
OR
- Must be in the process of setting up a new Registered Office with CQC within those postcodes and be able to evidence this via a copy of their response from CQC confirming receipt of their application
At stage 2 PAMMS assessment suppliers must be able to evidence that they are delivering care to at least three individuals from their local nominated Registered Office.
For suppliers who did not have a local nominated CQC registered office from which they were providing care to at least three individuals at point of stage 1 application, a cut off deadline of 5th May 2026 17:00 will apply.
If by this deadline a supplier cannot evidence that they have established the office and are delivering care to at least three individuals then it may not be possible for the Council to assess the technical ability of that supplier and the Council reserves the right to remove the supplier from the procurement process.
If suppliers are facing delays in establishing the local CQC registered office and providing care to at least three individuals due to delays from CQC which can be evidenced are legitimately outside of their control, they must make the Council aware of this without delay via In-tend correspondence.
Similarly, suppliers appointed onto the framework agreement must be able to evidence at award and over the term of the framework agreement that they are providing packages of care to at least 3 individuals from their qualifying registered office/s. if this cannot be evidenced the supplier may be suspended or terminated from the framework agreement, subject to notice and allowing for supplier evidence. This may also result in barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.
The Council requires that suppliers have a qualifying registered office in place during the 2nd stage of the procurement process by the deadline of 5th May 2026 17:00 and throughout the framework agreement if successful in order that the PAMMS assessments and other Council framework agreement management requirements can be undertaken efficiently and effectively without significant framework management resourcing impacts to the Council.
The qualifying registered office conditions of participation requirements also align and support the Council's statutory requirements and local policy responsibilities for mitigating risks of Modern Slavery within its supply chains when engaging with high risk markets, of which care services are defined by the Gangmasters & Labour Abuse Authority.
The qualifying registered office conditions of participation requirements also align and support the Council's and Supplier's responsibilities in respect of the following:
- Person-Centred Care: CQC emphasizes the importance of person-centred care, which means services should be tailored to meet the individual needs of local populations. This includes considering local demographics and specific community needs in service delivery.
- Good Governance (Regulation 17): Providers must establish effective governance systems to monitor and improve service quality. This includes regular assessments of care quality and safety, ensuring that services are responsive to the needs of the local community.
- Feedback Mechanisms: Providers are required to seek and act on feedback from service users and stakeholders. This ongoing engagement helps ensure that services remain relevant and effective for the local population.
- Risk Management: CQC regulations require providers to assess and mitigate risks related to health and safety. This includes having processes in place for identifying potential issues in day-to-day operations and addressing them promptly.
- Market Oversight: There are significant risks relating to modern slavery and exploitation in the care industry. Being able therefore to visit providers and audit providers as required in person is therefore important.
Lot #3Take a BreakAwardedRenewalceiling above
The source published no individual description for this lot.
- Economic & financial standing
Conditions of participation are fully detailed within the procurement documents accessible via the Council's e-sourcing system In-tend:
in-tendhost.co.uk/portsmouthcc/aspx/Home ↗
In respect of insurance requirements specifically suppliers must confirm that they have following types and levels of insurance set out below or commits to obtain the required insurances prior to commencement of the contract:
- Employer's (Compulsory) Liability Insurance = £5,000,000 each & every claim without limitation to number of claims
- Public Liability Insurance = £10,000,000 each & every claim without limitation to number of claims
- Professional Indemnity Insurance or Medical Malpractice Insurance or a Combination of both = £2,000,000 each & every claim without limitation to number of claims
In respect of financial standing requirements specifically suppliers will be required to demonstrate any of the following in order to pass:
- Financial assessment via the Creditsafe system and will be required to score 30 or above.
OR
- If below / score unavailable, satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.
OR
- Provision of a guarantee from a parent company or other legally bound guarantor with a business risk score of 30 or above or if score unavailable satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.
As required under the Procurement Act 23 the Council will also apply the exclusion as required for excluded supplier grounds and as relevant & proportionate for excludable supplier grounds .
- Technical & professional ability
Suppliers should note that they must be able to confirm and evidence they are able to meet the conditions of participation requirements at all points of the procurement process and subsequently throughout the term of the framework agreement.
Suppliers who are no longer able to meet the conditions of participation during the procurement process following initial passing at stage 1 evaluation are likely to removed from the procurement process subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23.
Suppliers who are no longer able to meet the conditions of participation following appointment onto the framework agreement are likely to be suspended and / or removed from the framework agreement subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23 and the framework agreement terms and conditions.
Suppliers must immediately notify the Council if they consider that they may no longer meet the conditions of participation following invitation to take part in stage 2 of the procurement process.
Failure to do so may result in removal from the procurement process and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Acting Improperly in Procurement included for within the Procurement Act 23.
Suppliers must also immediately notify the Council if they consider that they may no longer meet the conditions of participation if they are successfully appointed onto the framework agreement at any time during the term of the agreement. Failure to do so may result in suspension and / or termination from the framework agreement and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.
*1. CQC Registration and Location
1.1 - Bidders must have a CQC registered branch within one of the following postcode areas: PO1,2,3,4,5,6,7,8,9,11,12,16.
OR
Bidders must be in the process of setting up a new Registered Office to deliver home-based care with CQC within those postcodes (and be able to evidence this).
- National Living Wage
2.1 - Bidders agree to pay the National Living Wage to all members of staff.
2.2 - Bidders agree to pay for travel time and travel cost.
2.3 - Bidders confirm that they conform to the government guidelines regarding night working hours as set out on www.gov.uk/night-working-hours ↗
- Staffing/Training
3.1 - Bidders confirm that they complete Disclosure Barring Service (DBS) checks on applicable staff members in accordance with the CQC and government guidelines.
3.2 - Bidders confirm that they have not had any judgement action brought against them by the UK Border Agency for using illegal immigrant workers.
3.4 - Bidders confirm that they have not had any judgement action brought against them for using students as workers above their permitted hours of working.
3.5 - Bidders confirm that they ensure all necessary training has been completed in accordance with the CQC and Skills for Care guidelines for their workforce and is it based on the training/qualifications required to deliver the services included within the Lot(s) tendered for.
- Safeguarding
4.1 - Bidders confirm that they have not been subject to a Large-Scale Safeguarding Enquiry (LSSE) within the last 6 months.
- Business Continuity Plan
5.1 - Bidders confirm that they have a Business Continuity Plan (or equivalent) in place.
5.2 - Bidders confirm that the Business Continuity Plan include contingencies for UKVI (UK Visas & Immigration) risks such as suspension or revocation of sponsor license.
- Electronic Call Monitoring Systems (ECMS)
6.1 - Bidders confirm that they already have or can commit to obtain an industry standard recognised ECMS, prior to the award onto the framework.
6.2 - Bidders confirm that their ECMS already does, or will, comply with the requirements of an ECMS set out in the specification for this platform.
6.3 - Bidders confirm that they have an industry standard rostering system to plan adequate and achievable travel time to ensure that their workforce is not rushed and have enough time to deliver care without compromising the dignity or wellbeing of the Individual or cutting planned visits short.
- PAMMS
7.1 - Bidders agree to conform to the implementation of PAMMS as the contract management tool if their organisation is awarded a contract to deliver services.
7.2 - Bidders agree that any amendments that may be made to the
PAMMS system or criteria is accepted by their organisation.
- Health and safety
8.1 - The bidder confirms that they have in place established Health & Safety polices, practices and systems which meet all relevant statutory requirements and are relevant to the provision of home-based care services.
8.2 - The bidder confirms that they have not been subject to the issue of HSE enforcement notices or prosecution for health & safety breaches in the last 6 months
OR
The bidder confirms that they have been subject to HSE enforcement or prosecution but can provide satisfactory evidence of structural policy changes, training, monitoring & sustained improvements.
*1. CQC Registration and Location - Further Details
As set out above, in order to pass stage 1 suppliers must:
- Have a Registered Office within the following postcodes: PO1,2,3,4,5,6,7,8,9,11,12,16
OR
- Must be in the process of setting up a new Registered Office with CQC within those postcodes and be able to evidence this via a copy of their response from CQC confirming receipt of their application
At stage 2 PAMMS assessment suppliers must be able to evidence that they are delivering care to at least three individuals from their local nominated Registered Office.
For suppliers who did not have a local nominated CQC registered office from which they were providing care to at least three individuals at point of stage 1 application, a cut off deadline of 5th May 2026 17:00 will apply.
If by this deadline a supplier cannot evidence that they have established the office and are delivering care to at least three individuals then it may not be possible for the Council to assess the technical ability of that supplier and the Council reserves the right to remove the supplier from the procurement process.
If suppliers are facing delays in establishing the local CQC registered office and providing care to at least three individuals due to delays from CQC which can be evidenced are legitimately outside of their control, they must make the Council aware of this without delay via In-tend correspondence.
Similarly, suppliers appointed onto the framework agreement must be able to evidence at award and over the term of the framework agreement that they are providing packages of care to at least 3 individuals from their qualifying registered office/s. if this cannot be evidenced the supplier may be suspended or terminated from the framework agreement, subject to notice and allowing for supplier evidence. This may also result in barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.
The Council requires that suppliers have a qualifying registered office in place during the 2nd stage of the procurement process by the deadline of 5th May 2026 17:00 and throughout the framework agreement if successful in order that the PAMMS assessments and other Council framework agreement management requirements can be undertaken efficiently and effectively without significant framework management resourcing impacts to the Council.
The qualifying registered office conditions of participation requirements also align and support the Council's statutory requirements and local policy responsibilities for mitigating risks of Modern Slavery within its supply chains when engaging with high risk markets, of which care services are defined by the Gangmasters & Labour Abuse Authority.
The qualifying registered office conditions of participation requirements also align and support the Council's and Supplier's responsibilities in respect of the following:
- Person-Centred Care: CQC emphasizes the importance of person-centred care, which means services should be tailored to meet the individual needs of local populations. This includes considering local demographics and specific community needs in service delivery.
- Good Governance (Regulation 17): Providers must establish effective governance systems to monitor and improve service quality. This includes regular assessments of care quality and safety, ensuring that services are responsive to the needs of the local community.
- Feedback Mechanisms: Providers are required to seek and act on feedback from service users and stakeholders. This ongoing engagement helps ensure that services remain relevant and effective for the local population.
- Risk Management: CQC regulations require providers to assess and mitigate risks related to health and safety. This includes having processes in place for identifying potential issues in day-to-day operations and addressing them promptly.
- Market Oversight: There are significant risks relating to modern slavery and exploitation in the care industry. Being able therefore to visit providers and audit providers as required in person is therefore important.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- PAMMS Assessment: 40%
- Hourly Rates: 60%
Published award criteria (2)
- Hourly Rates: For Lots 1 & 2 the Council will establish the framework on a market led rate commercial strategy. For Lot 1 - Standard Home-Based Care a minimum rate of £21.00 and maximum rate of £24.40 will apply. Rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected. For Lot 2 - Complex Home-Based Care a minimum rate of £21.00 will apply but no maximum rate will be applied due to high variability in the type and complexity of care that may be required under this Lot. As per Lot 1, rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected. For Lot 3 - Take a Break pricing will remain at a set rate of £20.08 to support management of a discrete budget via the Carer's Service.
- PAMMS Assessment: The quality evaluation process for Stage 2 of the tender will take the form of a partial 'PAMMS' (Provider Assessment and Market Management Solution) assessment. Further information about PAMMS can be found on the Access Group website - https://www.theaccessgroup.com/en-gb/products/pamms/ or by referring to the Quality Presentation on Intend. Providers will be required to register on the PAMMS portal. The Local Authority is responsible for initiating the registration; Providers will receive an email notification to finalise the process and create a log-in, which will give access to the Provider Portal and assessment area of the system. Providers will be contacted a minimum of 1 week prior to their assessment. The partial assessment will be completed in person at the Registered Office from where the application for the framework has been made. If more than one office has been submitted as part of the tender, each office will be assessed separately. Some information may be requested via email prior to the in-person assessment. It is expected that the assessment will take no longer than one day. The partial PAMMS assessment will use Section F - Leadership, Quality Assurance & Management. This will broadly cover: • Records around Safeguarding incidents • Medication records and procedures • Rotas and sufficient and appropriate staffing • Compliments, complaints, incidents, accidents, audits, reviews and feedback, and evidence of learning and improvements • Personalised care records and appropriate storage of such documentation • Audits and action plans, and the effectiveness of these processes. Following the assessment, a draft report will be shared with the Provider, and the Provider will have the opportunity to review and make any comments on inaccuracies within the report within two weeks of the draft report being available. The Provider will also be able to supply additional evidence if they feel this was missed during the assessment. The report will then be reviewed, and the final report will be published on the PAMMS Provider Portal with a final scoring determined by PAMMS. The final decision regarding the report rests with the Council. All Registered Offices must complete a PAMMS assessment annually. The PAMMS assessment awards a Registered Office a Rating (Excellent, Good, Requires Improvement, and Poor) based on a score as detailed in the procurement documents. The score will be used to create a Provider's new Quality Score for that Registered Office. The scoring structure is predetermined by PAMMS based on responses to the assessment criteria and is not calculated independently by Portsmouth City Council. Each Registered Office will be re-ranked on the e-brokerage system on 1st July annually with their new Quality Score, which will represent 40% of the total Evaluation Score (the other 60% being the Price Score). A Provider's Registered Office must engage in the PAMMS assessment process on an annual basis in a timely manner as requested by the Council. A Quality Score gained from a PAMMS assessment in one year will not be rolled forward to a following year. Failure to engage in the process on an annual basis in a timely manner may result in a Quality Score of 0, which will have a direct impact on a Provider's ranked position. The Council reserves the right to change the Quality Assessment criteria and process at any time. This includes any changes that may be made to the PAMMS assessment or how it is managed and configured. Please note this includes any potential changes to the PAMMS Rating Structure as set out in the procurement documents.
- Economic & financial standing
Conditions of participation are fully detailed within the procurement documents accessible via the Council's e-sourcing system In-tend:
in-tendhost.co.uk/portsmouthcc/aspx/Home ↗
In respect of insurance requirements specifically suppliers must confirm that they have following types and levels of insurance set out below or commits to obtain the required insurances prior to commencement of the contract:
- Employer's (Compulsory) Liability Insurance = £5,000,000 each & every claim without limitation to number of claims
- Public Liability Insurance = £10,000,000 each & every claim without limitation to number of claims
- Professional Indemnity Insurance or Medical Malpractice Insurance or a Combination of both = £2,000,000 each & every claim without limitation to number of claims
In respect of financial standing requirements specifically suppliers will be required to demonstrate any of the following in order to pass:
- Financial assessment via the Creditsafe system and will be required to score 30 or above.
OR
- If below / score unavailable, satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.
OR
- Provision of a guarantee from a parent company or other legally bound guarantor with a business risk score of 30 or above or if score unavailable satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, et…
- Technical & professional ability
Suppliers should note that they must be able to confirm and evidence they are able to meet the conditions of participation requirements at all points of the procurement process and subsequently throughout the term of the framework agreement.
Suppliers who are no longer able to meet the conditions of participation during the procurement process following initial passing at stage 1 evaluation are likely to removed from the procurement process subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23.
Suppliers who are no longer able to meet the conditions of participation following appointment onto the framework agreement are likely to be suspended and / or removed from the framework agreement subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23 and the framework agreement terms and conditions.
Suppliers must immediately notify the Council if they consider that they may no longer meet the conditions of participation following invitation to take part in stage 2 of the procurement process.
Failure to do so may result in removal from the procurement process and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Acting Improperly in Procurement included for within the Procurement Act 23.
Suppliers must also immediately notify the Council if they consider that …
- Price carries 60 of 100 points: a 10% discount moves about 6 points. This one is won on the number: sharpen the price before polishing the prose.
- “Home Based Care Services - Open Framework” is a framework: the contest is a place on its panel, up to 40 suppliers, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Open framework scheme
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA, CPTPP)
- Recurring procurement
- Yes · next expected 10 Nov 2028
- First published
- 26 Sept 2025, 09:20 BST
- Last source update
- 30 Jun 2026, 09:29 BST
- Award evaluation window
- Submission end – 15 Jun 2026
- Authority reference
P00005162- FTS notice number
2025/S 000-073361- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05a2b6Find a Tender
- How it runs
The Council will establish the framework agreement via a Competitive Flexible Procedure 2 stage procurement process in accordance with the relevant regulations contained within the Procurement Act 23 that apply to Light Touch Regime services and establishment & operation of Open Frameworks.
The 2 stage process is summarised below:
- Stage 1: Providers will complete a series of pass/fail questions (Procurement Specific Questionnaire) and submit pricing
- Stage 2: The Council will conduct a partial Provider Assessment and Market Managements Solutions (PAMMS) assessment
In order to pass stage 1 suppliers must:
- Have a Registered Office within the following postcodes: PO1,2,3,4,5,6,7,8,9,11,12,16
OR
- Must be in the process of setting up a new Registered Office with CQC within those postcodes and be able to evidence this via a copy of their response from CQC confirming receipt of their application.
Suppliers who submit bids for multiple registered offices must submit consistent pricing for each office, allowing for Lot specific differences in pricing requirements.
At stage 2 PAMMS assessment suppliers must be able to evidence that they are delivering care to at least three individuals from their local nominated Registered Office.
For suppliers who did not have a local nominated CQC registered office from which they were providing care to at least three individuals at point of stage 1 application, a cut off deadline of 5th May 2026 17:00 will apply.
If by this deadline a supplier cannot evidence that they have established the office and are delivering care to at least three individuals then it may not be possible for the Council to assess the technical ability of that supplier and the Council reserves the right to remove the supplier from the procurement process.
If suppliers are facing delays in establishing the local CQC registered office and providing care to at least three individuals due to delays from CQC which can be evidenced are legitimately outside of their control, they must make the Council aware of this without delay via In-tend correspondence.
A score will be calculated based on the rate submitted (representing 60% of the score) and the PAMMS assessment (representing 40% of the score).
The Council will develop its strategy for stage 2 assessment and award criteria from the summary level approach set out below as permitted under the Procurement Act 23 for contracts let via a Competitive Flexible Procedure and for contracts which fall under the Light Touch Services included within Schedule 1 of the Procurement Regulations 24.
The developed finalised 2nd stage qualitative assessment and award criteria will be fully detailed and explained within the 2nd stage Invitation to Tender and associated documentation published to suppliers via In-tend who are successful at stage 1 evaluation.
Where suppliers submit bids for multiple qualifying registered offices each registered office will be evaluated separately for quality although pricing must be consistent across the offices, allowing for Lot specific differences.
The quality evaluation process for Stage 2 of the tender will take the form of a partial 'PAMMS' (Provider Assessment and Market Management Solution) assessment. Further information about PAMMS can be found on the Access Group website - www.theaccessgroup.com/en-gb/products/pamms/ ↗ or by referring to the Quality Presentation on Intend.
Providers will be required to register on the PAMMS portal. The Local Authority is responsible for initiating the registration; Providers will receive an email notification to finalise the process and create a log-in, which will give access to the Provider Portal and assessment area of the system.
Providers will be contacted a minimum of 1 week prior to their assessment. The partial assessment will be completed in person at the Registered Office from where the application for the framework has been made. If more than one office has been submitted as part of the tender, each office will be assessed separately. Some information may be requested via email prior to the in-person assessment. It is expected that the assessment will take no longer than one day.
The partial PAMMS assessment will use Section F - Leadership, Quality Assurance & Management. This will broadly cover:
- Records around Safeguarding incidents
- Medication records and procedures
- Rotas and sufficient and appropriate staffing
- Compliments, complaints, incidents, accidents, audits, reviews and feedback, and evidence of learning and improvements
- Personalised care records and appropriate storage of such documentation
- Audits and action plans, and the effectiveness of these processes.
Following the assessment, a draft report will be shared with the Provider, and the Provider will have the opportunity to review and make any comments on inaccuracies within the report within two weeks of the draft report being available. The Provider will also be able to supply additional evidence if they feel this was missed during the assessment. The report will then be reviewed, and the final report will be published on the PAMMS Provider Portal with a final scoring determined by PAMMS. The final decision regarding the report rests with the Council.
Suppliers will then be ranked within each Lot based on their combined score. Every year, framework providers will complete a further PAMMS assessment and will be re-ranked based on new assessment scores.
Once operational the opportunity to bid for packages of care under the framework will be advertised via the Council's brokerage system and will be awarded based on a set of cascading criteria:
a. Packages are sent with a 1-hour deadline.
b. Offers received within the first hour are considered.
c. Offers received where the Provider can fully meet all the requirements detailed in the referral, for example the need for a gender specific carer.
d. Highest Evaluation Score, then if there is more than one Provider with the same score:
- Lowest Priced, then if there is more than one Provider with the same price,
- Weighted Quality Score, then if there is more than one Provider with the same weighted quality score
- The Provider that responded first.
The Council will undertake the procurement process to establish the open framework in line with the programme set out below:
- Contract notice published - 12th November 2025
- Online TEAMS Tender Briefing Session 1 - 19th November 2025 12:00 - 13:00
- Online TEAMS Tender Briefing Session 2 - 20th November 2025 09:00 - 10:00
- Deadline for requests for clarification - 12th December 2025 17:00
- Tender return deadline for Stage 1 - 22nd December 2025 12:00
- Tenderers notified of Stage 1 evaluation outcome - 30th January 2026
- Stage 2 quality evaluation - 9th February - 1st June 2026
- Deadline for establishing qualifying local CQC registered office - 5th May 2026 17:00
- Award decision notified to tenderers - 15th June 2026
- Standstill Period Start - 16th June 2026
- Standstill Period Concludes - 26th June 2026 23:59
- Contract Award confirmed and contracts issued - 29th June 2026
- Framework commencement - 1st July 2026
Suppliers who wish to attend the online TEAMS tender briefings can access the meetings via the meeting links provided within the Invitation to Tender document accessible via In-tend.
- Risks
The Council has identified the following known risks that are likely to or may occur over the term of the framework and may significantly impact factors such as geographical coverage, demand levels, spend, pricing, number of appointed providers, technical scope, lotting structure, conditions of participation, qualitative assessment and operation of the framework agreement:
- Local Government Re-organisation which will increase geographical coverage, demand levels, spend and potentially lotting structure if a geographical zoning approach is adopted
- Increasing life expectancy of population which will increase numbers of individuals who require and are eligible for statutory provision of day care services. This would likely increase spend via the framework over time and may require alterations to technical specification requirements to increase efficiency
- Continuing movement towards prioritizing home based care over residential care which will increase numbers of individuals who require and are eligible for statutory provision of day care services. This would likely increase spend via the framework over time and may require alterations to technical specification requirements to increase efficiency
- Higher levels of demand, whether via the framework agreement or for home based services in general, may lead to supplier under capacity and require the Council to re-open the framework and appoint an increased number of suppliers beyond the current 40 per lot maximum
- Although not deemed likely, lower levels of demand, either via the framework or in general for home-based services, may lead to supplier over capacity and require the Council to re-open the framework and appoint a reduced number of suppliers below the current 40 per lot maximum
- Developments in relevant legislation, best practice and adoption of framework specific continuous improvement recommendations may require alterations to the conditions of participation, PAMMS assessment model, performance management, technical specifications, changes to lotting structure (including for alteration of existing Lots and addition of new Lots or Sub-lots) and other elements of the framework agreement
- Changes in the wider economic environment such as inflation, wage increases, experienced staff scarcity and future budgetary position of the Council may require alterations to the framework agreement commercial pricing structure in terms of market led or price setting strategies, level of annual increases to rates and in year rate changes
- Changes to government policy on future manufacture and sale of non-electric vehicles
In order to ensure that the framework agreement will continue to provide an effective sourcing route in view of likely changes to requirements and strategies posed by the above risks, the Council reserves the right to make modifications to the framework agreement. Should the Council decide to make material modifications, the Council will likely re-open the framework agreement after providing notice of its intention to do so via publication of a Planned Procurement Notice, although it will not be obliged to do so.
The Council has identified the risks above associated with the delivery of this contract. In accordance with Schedule 8 of the Procurement Act 2023, the Council reserves the right to modify the framework agreement, without initiating a new procurement procedure, should any of these risks materialise during the framework term.
Any such modification will be limited to addressing the consequences of the known risk and will not alter the overall nature of the contract. Where applicable, a Contract Change Notice will be published in accordance with the requirements of the Act.
How it was run
Official notice- Requests to participate (first stage)
- 5 Dec 2025, 14:00 GMT
- Appointment period ends
- 22 Dec 2025, 12:00 GMT
- Clarification deadline
- 12 Dec 2025, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Application is via submission of completed stage 1 applications by the deadline stated above via the Council's e-sourcing system InTend, which is accessible via:
in-tendhost.co.uk/portsmouthcc/aspx/Home ↗
The system will be used to administrate the procurement process, including for:
- Access to and issue of procurement information & documentation
- Pre-tender submission clarification requests and response
- Tender submission
- Tender opening & access to responses
- Post-tender submission clarification requests and response
- Award decision notification & feedback.
Suppliers who are not already registered on the In-tend system will need to register their details to access the procurement documentation, raise clarification requests and return tender submissions.
Timeline
26 Sept 2025 → 9 Jul 2026 · 12 dates- Planning notice published391 days ago26 Sept 2025, 09:20 BST
- Market engagement373 days ago13 Oct 2025, 23:59 BST
The Council are inviting interested providers to attend an in-person Home Care Re-Commissioning Consultation event in the Menuhin Room in Portsmouth Central Library on 13th October 2025 from 10:00 to 13:00 to explore the future for home care in Portsmouth.
The in-person event is to give providers another opportunity to contribute to shaping the future of home care services in our community. This is the second event and will focus on quality following feedback from attendees at the first event which was held on 12th February 2025.
The event will explore what "quality" looks like in practice across several key themes and reflect on how we collectively recognise and support excellence in care. This session will also help shape future approaches to quality assurance in Portsmouth, informed by provider experiences and insights.
The Council are restricting attendance to one person from each provider as the Council can only accommodate 60 places at the event. The event will be on a first come first served basis. In the event that the Council exceeds the maximum occupancy for the event, the Council reserves the right to run an additional online event to engage further with providers who could not attend the in-person event.
Places for the event can be reserved using the following link -
www.eventbrite.co.uk/e/portsmouth-city-co… ↗
Providers who cannot make the event will be able to share feedback using the correspondence function on Intend, and should do so at the earliest opportunity to allow the Council to review and collate the information when drafting the report of the findings.
In addition, providers can find the link to the event and details of this SMT event on the Councils e-sourcing platform - Intend. Should providers have any questions around the SMT event, then suppliers should use the correspondence function on Intend.
Providers can register on Intend using the following link -
in-tendhost.co.uk/portsmouthcc/aspx/home ↗.
The outcomes of the SMT event will be collated and a report will be shared with any supplier who attends the event or expresses an interest in the scheme via Intend.
Procurement Administration
The Council will administrate the procurement process using the Council's e-sourcing system, In-tend, which will be used for:
- Access to and issue of procurement information and documentation
- Pre-tender submission clarification requests and response
- Tender submission
- Tender opening & access to responses
- Post-tender submission clarification requests and response
- Award decision notification and feedback
The In-tend system can be accessed free of charge via the following web link:
in-tendhost.co.uk/portsmouthcc/aspx/Home ↗
Details and outcome of first Soft Market Testing Event
The Council previously issued the following Prior Information Notice on find a tender service -
- Portsmouth City Council Home Care Re-Commissioning Consultation - Find a Tender -
www.find-tender.service.gov.uk/Notice/001408-2025 ↗
Whilst the previous notice was issued under the Public Contract Regulations 2015, the process was designed to align with the principles under the Procurement Act 2023 and the subsequent procurement will be published under the requirements of the new act.
The Council's first SMT event on Wednesday 12th February 2025 reviewed the Council's current delivery options for Domiciliary Care and understand providers approaches to the following -
- Quality
- Approach to pricing
- Lot Structure
- No of Providers
- Tendering Strategy
- Referrals
- Innovation
The Council published the following information through the Council's e-tendering platform, Intend, to all interested providers who expressed an interest in the project -
- PIN150125 - Home Care Re-Commissioning Consultation
- Home Care Consultation Event - Background Information
- PIN Conflict of Interests Statement
- PIN Conflict of Interest Declaration
- Home Care Provider Consultation Event 120225 - PowerPoint Presentation
- Home Care Provider Event 12th February 2025 - Summary Information
As part of the subsequent SMT exercise, the Council will be re-publishing the original information from the first SMT event to ensure any new/existing providers will have access to the same information.
Conflicts Assessment
The Procurement Act 2023 requires the Council to identify and keep under review actual and potential conflicts of interest. The Council must also mitigate conflicts of interest and address circumstances which the Council considers are likely to cause a reasonable person to wrongly believe there to be a conflict or potential conflict of interest.
A conflict of interest arises when an individual's personal interests, relationships, or activities have the potential to interfere with their impartiality or the integrity of the procurement process. This may include financial, personal, familial, or business interests that could improperly influence, or be perceived to influence, their decisions or actions.
Interested providers should review the Conflicts of Interest Statement, available through Intend, for further details of the Council's duty regarding conflict of interests.
To meet current and future conflict of interest obligations, the Council requires that, where appropriate, all providers participating in the SMT process to complete a Conflicts of Interest Declaration as a condition of participating in the in-person event. These will be made available at the in-person event.
Additional information
Existing Domiciliary Care Contract Awards
The Council previously established a Dynamic Purchasing System (DPS) on 1st February 2020 and subsequently decided following a review of the DPS capacity, issued a modification notice on the 17 November 2023 to close the DPS for new applicants following a 30-day application period. The Council closed the DPS on the 18th of December 2023, following a review of applications received.
The DPS was initially awarded on the basis of a 5-year term, with the option to extend beyond the initial term by a minimum of 1-year intervals for an indefinite period.
In order to deliver ongoing services across the Portsmouth region, the Council extended the existing DPS by an initial period of 12 months to 31st January 2026, to develop the procurement and contracting strategy. However, the Council will be extending this term further by an additional 12-months to 31st January 2027 to allow the Council has successfully commissioned the new delivery model.
Full details in relation to the closing and extension of the DPS can be found in the previous PIN notice -
www.find-tender.service.gov.uk/Notice/001408-2025 ↗
Known current supply and demand
There are currently 62 providers on the DPS. Supply of domiciliary care in the City currently exceeds demand, resulting in multiple offers of care for most referrals.
The situation is not unique to Portsmouth and seems to be a picture found in many urban areas. It is a recent development, which has emerged gradually over the past 3 years or so.
To ensure fairness and transparency with providers that are on the DPS, packages of care are allocated to those achieving 100% via the brokerage portal and then filtered to the provider that has been awarded the least number of hours during the current month. The average number of bids achieving 100% per package of care is between 5 and 15. Client preference may apply to Tier 1.
As of July 2025, there were 1073 clients in receipt of 62,888 hours of domiciliary care per month. This includes standard domiciliary care, sitting services, social inclusion and sleeping/waking nights.
- Next notice expected344 days ago11 Nov 2025, 23:59 GMT
- Tender notice published343 days ago12 Nov 2025, 23:42 GMT
- Expressions of interest by321 days ago5 Dec 2025, 14:00 GMT
- Clarification questions by314 days ago12 Dec 2025, 17:00 GMT
- Admission / appointment period ends304 days ago · period end, not a bid countdown22 Dec 2025, 12:00 GMT
- Award decision expected by128 days ago15 Jun 2026, 23:59 BST
- Assessment summaries sent115 days ago29 Jun 2026, 00:00 BST
- Latest notice published114 days ago30 Jun 2026, 09:29 BST
- Contract starts113 days ago1 Jul 2026, 00:00 BST
- Standstill ends104 days ago9 Jul 2026, 23:59 BST
Notice history
14 events · 5 releases on Find a Tender · since 26 Sept 2025- Preliminary market engagement notice published26 Sept 2025, 09:20 BSTUK2
- Planned procurement notice published31 Oct 2025, 16:55 GMTUK3
- Published value updated to £181,033,73531 Oct 2025, 16:55 GMTwas £240,000,000
- Status changed to planned31 Oct 2025, 16:55 GMT
- Procurement method changed31 Oct 2025, 16:55 GMT
- Tender notice published12 Nov 2025, 23:42 GMTUK4
- Status changed to active12 Nov 2025, 23:42 GMT
- Procurement method changed12 Nov 2025, 23:42 GMT
- Deadline published: 8 Dec 2025, 12:00 GMT12 Nov 2025, 23:42 GMT
- Tender notice published1 Dec 2025, 22:43 GMTUK4
- Deadline moved to 22 Dec 2025, 12:00 GMT1 Dec 2025, 22:43 GMT+14 days · was 8 Dec 2025, 12:00 GMT
- Contract award notice published30 Jun 2026, 09:29 BSTUK6
- Status changed to complete30 Jun 2026, 09:29 BST
- Contract signature expected13 Jul 2026, 23:59 BSTscheduled
Published amendments (1)
STAGE 2 CQC LOCAL REGISTERED OFFICE REQUIREMENTS Following review of clarification requests the Council has considered its requirement for a local (within stated qualifying postcodes PO1,2,3,4,5,6,7,8,9,11,12,16) CQC registered office to be operational and delivering care to at least three individuals prior to the completion of stage 2 of the procurement process. This is required in order to ena…
Routine re-releases (5)
- 2025-10: 1 release · 31 Oct 2025
- 2025-09: 1 release · 26 Sept 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Standard Home-Based Care1 award | |||
| ALL CARE (GB) LIMITED, ALTERS RECRUITMENT LIMITED, B S CARE LIMITED, CRESCENT COMMUNITY CARE SERVICES LIMITED, HANDLE WITH CARE (PORTSMOUTH) LIMITED, NIGHTINGALES GOLDENCARE LIMITED +35 more20 Jul 2026 – 19 Jul 2029 · up to 19 Jul 2034Extensions: The framework will operate for an initial term of 8 years. It will be an Open Framework which will reopen once within the first 3-year period, and the Council will open it again at least once in the remaining 5-year contract term as required under Regulation 49 of the Procurement Act 23. The Council may opt to open the framework for applications earlier than required, although not likely to be ever more than once per year. Earlier re-opening could be triggered by a range of factors, such as: • Supply & demand changes • Changes to requirements • Changes to framework lotting structure • Changes to pricing structures • Changes to qualitative assessment • Changes to framework management • Addition of new framework lots • Changes to demand, volumes, values and geographical coverage due to impact of Local Government Re-organisation · Options: Year on year spend over term of the framework cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization, which could increase the annual value by approximately 50% from year 3 onwards following vesting day for the new unitary authority which the framework agreement will transfer to. In order to ensure that the framework agreement will continue to provide an effective sourcing route in view of likely changes to requirements and strategies the Council reserves the right to make modifications to the framework agreement, which may include for but are not limited to: • Changes to framework lotting structure • Changes to minimum and maximum number of suppliers appointed onto framework lots • Changes to pricing structures including for moving to and from market led pricing to price setting strategies, for instance • Changes to qualitative assessment including for on-going development & deployment of PAMMS assessment tool • Changes to framework management including for call off procedures, KPIs & monitoring • Changes to conditions of participation requirements (technical, financial standing, insurance, etc.) due to legislative, policy and best practice developments • Addition of new framework lots and sub-lots • Increased geographical coverage and potential inclusion of sub-lot zoning options due to impact of Local Government Re- organisation As set out within the above section should the Council decide to make material modifications, of which the above would likely qualify, the Council will likely re-open the framework agreement after providing notice of its intention to do so via publication of a Planned Procurement Notice. | £150,000,000 inc. VAT | 25 Jun 2026standstill to 9 Jul 2026 | Standstill |
| Lot 2 · Complex Home-Based Care1 award | |||
| ALL CARE (GB) LIMITED, ALTERS RECRUITMENT LIMITED, ASTER CARE LIMITED, B S CARE LIMITED, CRESCENT COMMUNITY CARE SERVICES LIMITED, HANDLE WITH CARE (PORTSMOUTH) LIMITED +34 more20 Jul 2026 – 19 Jul 2029 · up to 19 Jul 2034Extensions: The framework will operate for an initial term of 8 years. It will be an Open Framework which will reopen once within the first 3-year period, and the Council will open it again at least once in the remaining 5-year contract term as required under Regulation 49 of the Procurement Act 23. The Council may opt to open the framework for applications earlier than required, although not likely to be ever more than once per year. Earlier re-opening could be triggered by a range of factors, such as: • Supply & demand changes • Changes to requirements • Changes to framework lotting structure • Changes to pricing structures • Changes to qualitative assessment • Changes to framework management • Addition of new framework lots • Changes to demand, volumes, values and geographical coverage due to impact of Local Government Re-organisation · Options: Year on year spend over term of the framework cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization, which could increase the annual value by approximately 50% from year 3 onwards following vesting day for the new unitary authority which the framework agreement will transfer to. In order to ensure that the framework agreement will continue to provide an effective sourcing route in view of likely changes to requirements and strategies the Council reserves the right to make modifications to the framework agreement, which may include for but are not limited to: • Changes to framework lotting structure • Changes to minimum and maximum number of suppliers appointed onto framework lots • Changes to pricing structures including for moving to and from market led pricing to price setting strategies, for instance • Changes to qualitative assessment including for on-going development & deployment of PAMMS assessment tool • Changes to framework management including for call off procedures, KPIs & monitoring • Changes to conditions of participation requirements (technical, financial standing, insurance, etc.) due to legislative, policy and best practice developments • Addition of new framework lots and sub-lots • Increased geographical coverage and potential inclusion of sub-lot zoning options due to impact of Local Government Re- organisation As set out within the above section should the Council decide to make material modifications, of which the above would likely qualify, the Council will likely re-open the framework agreement after providing notice of its intention to do so via publication of a Planned Procurement Notice. | £57,025,626 inc. VAT | 25 Jun 2026standstill to 9 Jul 2026 | Standstill |
| Lot 3 · Take a Break1 award | |||
| ALTERS RECRUITMENT LIMITED, ASTER CARE LIMITED, B S CARE LIMITED, BRIDGECARE SOLUTIONS LTD, CRESCENT COMMUNITY CARE SERVICES LIMITED, HANDLE WITH CARE (PORTSMOUTH) LIMITED +34 more20 Jul 2026 – 19 Jul 2029 · up to 19 Jul 2034Extensions: The framework will operate for an initial term of 8 years. It will be an Open Framework which will reopen once within the first 3-year period, and the Council will open it again at least once in the remaining 5-year contract term as required under Regulation 49 of the Procurement Act 23. The Council may opt to open the framework for applications earlier than required, although not likely to be ever more than once per year. Earlier re-opening could be triggered by a range of factors, such as: • Supply & demand changes • Changes to requirements • Changes to framework lotting structure • Changes to pricing structures • Changes to qualitative assessment • Changes to framework management • Addition of new framework lots • Changes to demand, volumes, values and geographical coverage due to impact of Local Government Re-organisation · Options: Year on year spend over term of the framework cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization, which could increase the annual value by approximately 50% from year 3 onwards following vesting day for the new unitary authority which the framework agreement will transfer to. In order to ensure that the framework agreement will continue to provide an effective sourcing route in view of likely changes to requirements and strategies the Council reserves the right to make modifications to the framework agreement, which may include for but are not limited to: • Changes to framework lotting structure • Changes to minimum and maximum number of suppliers appointed onto framework lots • Changes to pricing structures including for moving to and from market led pricing to price setting strategies, for instance • Changes to qualitative assessment including for on-going development & deployment of PAMMS assessment tool • Changes to framework management including for call off procedures, KPIs & monitoring • Changes to conditions of participation requirements (technical, financial standing, insurance, etc.) due to legislative, policy and best practice developments • Addition of new framework lots and sub-lots • Increased geographical coverage and potential inclusion of sub-lot zoning options due to impact of Local Government Re- organisation As set out within the above section should the Council decide to make material modifications, of which the above would likely qualify, the Council will likely re-open the framework agreement after providing notice of its intention to do so via publication of a Planned Procurement Notice. | £5,431,012 inc. VAT | 25 Jun 2026standstill to 9 Jul 2026 | Standstill |
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Standard Home-Based Care | 45final-stage tenders · 62 at stage one | 41 | 1 | — |
| 2 · Complex Home-Based Care | 40final-stage tenders · 55 at stage one | 37 | 1 | — |
| 3 · Take a Break | 41final-stage tenders · 58 at stage one | 39 | 1 | — |
Who bid
- wonALL CARE (GB) LIMITED · Greater London · 1, 2
- wonALTERS RECRUITMENT LIMITED · Greater London · all lots
- did not winAPEX PRIME CARE LTDSME · South East England · all lots
- did not winAPPLETREE SUPPORT LIMITEDSME · South East England · 1, 2
- did not winAPPROVE SERVICES LIMITED · South East England · all lots
- wonST RONANS HOME CARE LIMITED · South East England · 1, 3
- wonASTER CARE LIMITED · South East England · all lots
- did not winBEST AT HOME DOMICILIARY CARE SERVICES LTD · Greater London · all lots
- wonBRIDGECARE SOLUTIONS LTD · East of England · all lots
- wonB S CARE LIMITED · South East England · all lots
- did not winCARE SOLUTION BUREAU CICVCSE · Greater London · all lots
- did not winCARENEST SOLUTIONS LTD · East of England · all lots
- did not winCAREVILLE LIMITED · East of England · all lots
- did not winCLIENTELE CARE LTD · South East England · 1, 3
- wonCRESCENT COMMUNITY CARE SERVICES LIMITED · South East England · all lots
- did not winCRESTA HEALTHCARE LTDSME · South East England · all lots
- did not winCRISPLEN HEALTHCARE LTD · South East England · all lots
- did not winEXCEPTIONAL CARE AT HOME LIMITEDSME · East of England · all lots
- did not winF&A CARE AND SUPPORT SERVICES LTD · South East England · all lots
- did not winFIRST IN CARE SERVICES LTD · South East England · 1, 3
- did not winFOUR DOZEN LIMITED · South East England · all lots
- wonHANDLE WITH CARE (PORTSMOUTH) LIMITED · South East England · all lots
- did not winTHE HEALTH CARE GROUP(THCG) LTD · South East England · 1, 2
- did not winLONE CARE SERVICES LTDSME · South East England · all lots
- did not winMALMO HEALTHCARE SPECIALISTS LIMITEDSME · South East England · all lots
- did not winMAXLIFE CARE LTD · West Midlands · all lots
- did not winMAYFAIR HOMECARE LIMITED · West Midlands · 1, 3
- did not winMCO HEALTHCARE LIMITED · West Midlands · all lots
- wonNIGHTINGALES GOLDENCARE LIMITED · South East England · all lots
- did not winPARRY HEALTHCARE LIMITED · South East England · all lots
- did not winPERFECT CALL HEALTHCARE LTD · South East England · all lots
- did not winPLATINUM CARE SOLUTIONS GROUP LIMITED · South East England · all lots
- did not winPURPLE LILAC HEALTHCARE LIMITED · South East England · all lots
- did not winQUALITCARE 24-7 LTD · South East England · all lots
- did not winRECRUIT 4CARE LTD · South East England · all lots
- wonROYAL MENCAP SOCIETY · East of England · 1, 2
- did not winTRIPLE M HEALTHCARE LTD · South East England · all lots
- did not winTrustline Care Ltd · Greater London · all lots
- did not winTRUSTMARK CARE LIMITED · South East England · all lots
- did not winULTIMATE CARE AGENCY LIMITED · South East England · all lots
- did not winWE CARE 24X7 LIMITED · South East England · 1, 3
- did not winCOMPASSION CARE 24/7 SUPPORTED LIVING SERVICES LIMITED · South East England · all lots
- did not winHAVESTERS CARE LTD · South East England · all lots
- did not winIVY HOMECARE LIMITED · South East England · all lots
- did not winMUSHAVI PRIVATE LIMITED · South East England · all lots
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Framework contractors & participating bidders
45 commercial parties on the notice- ALL CARE (GB) LIMITEDFramework contractor
- ALTERS RECRUITMENT LIMITEDFramework contractor
- APEX PRIME CARE LTDFramework contractor
- APPLETREE SUPPORT LIMITEDFramework contractor
- APPROVE SERVICES LIMITEDFramework contractor
- ASTER CARE LIMITEDFramework contractor
- B S CARE LIMITEDFramework contractor
- BEST AT HOME DOMICILIARY CARE SERVICES LTDFramework contractor
- BRIDGECARE SOLUTIONS LTDFramework contractor
- CARE SOLUTION BUREAU CICFramework contractor
Show 35 more suppliers
- CARENEST SOLUTIONS LTDFramework contractor
- CAREVILLE LIMITEDFramework contractor
- CLIENTELE CARE LTDFramework contractor
- COMPASSION CARE 24/7 SUPPORTED LIVING SERVICES LIMITEDFramework contractor
- CRESCENT COMMUNITY CARE SERVICES LIMITEDFramework contractor
- CRESTA HEALTHCARE LTDFramework contractor
- CRISPLEN HEALTHCARE LTDFramework contractor
- EXCEPTIONAL CARE AT HOME LIMITEDFramework contractor
- F&A CARE AND SUPPORT SERVICES LTDFramework contractor
- FIRST IN CARE SERVICES LTDFramework contractor
- FOUR DOZEN LIMITEDFramework contractor
- HANDLE WITH CARE (PORTSMOUTH) LIMITEDFramework contractor
- HAVESTERS CARE LTDFramework contractor
- IVY HOMECARE LIMITEDFramework contractor
- LONE CARE SERVICES LTDFramework contractor
- MALMO HEALTHCARE SPECIALISTS LIMITEDFramework contractor
- MAXLIFE CARE LTDFramework contractor
- MAYFAIR HOMECARE LIMITEDFramework contractor
- MCO HEALTHCARE LIMITEDFramework contractor
- MUSHAVI PRIVATE LIMITEDFramework contractor
- NIGHTINGALES GOLDENCARE LIMITEDFramework contractor
- PARRY HEALTHCARE LIMITEDFramework contractor
- PERFECT CALL HEALTHCARE LTDFramework contractor
- PLATINUM CARE SOLUTIONS GROUP LIMITEDFramework contractor
- PURPLE LILAC HEALTHCARE LIMITEDFramework contractor
- QUALITCARE 24-7 LTDFramework contractor
- RECRUIT 4CARE LTDFramework contractor
- ROYAL MENCAP SOCIETYFramework contractor
- ST RONANS HOME CARE LIMITEDFramework contractor
- THE HEALTH CARE GROUP(THCG) LTDFramework contractor
- TRIPLE M HEALTHCARE LTDFramework contractor
- TRUSTMARK CARE LIMITEDFramework contractor
- Trustline Care LtdFramework contractor
- ULTIMATE CARE AGENCY LIMITEDFramework contractor
- WE CARE 24X7 LIMITEDFramework contractor
Official documents & specifications (7)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender