Official UK procurement notice
HO - Customer Service Organisational Membership Agreement
Authority: Mining Remediation Authority (Central government)
Sectors: Community & Cultural Services (98) Delivery: East Midlands (UKF1)
Awarded value£30,000published contract · exc. VAT
Awarded 1 Sept 2026no call for competition
Awarded to Institute of Customer Service (ICS)
What is being bought
Published requirement descriptionThe Mining Remediation Authority holds independent Service Mark Accreditation from the Institute of Customer Service. This external recognition demonstrates that the organisation meets the institutes national standards for customer experience, commitment and satisfaction across public facing teams.
A 3-year contract term has been implemented. To legally continue using a Service Mark, the organisation must maintain an active membership to the Institute of Customer Service.
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - without competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 7 Sept 2026, 10:20 BST
- Last source update
- 7 Sept 2026, 10:20 BST
- Authority reference
CA18/05965- FTS notice number
2026/S 000-084234- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06f31cFind a Tender
Notice history
1 event · 1 release on Find a Tender- Contract details notice published7 Sept 2026, 10:20 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £30,0001 contract exc. VAT
Contracts signed 1latest 1 Sept 2026
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Institute of Customer Service (ICS) | £30,000 † | — | Awarded |
Contracts
Contract 1 · Institute of Customer Service (ICS)
- Signed
- 1 Sept 2026
- Value
- £30,000
- Period
- 1 Dec 2026 – 30 Nov 2029
- Status
- active
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- INSTITUTE OF CUSTOMER SERVICEAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender