Official UK procurement notice
Historic Royal Palaces Ticketing System Tender
Authority: Historic Royal Palaces (Public body)
What is being bought
Published requirement descriptionHistoric Royal Palaces (HRP) is seeking to undertake a tender exercise to identify a Ticketing System Platform to serve them for at least the next 3-5 years. This is intended to enable HRP to select a visionary ticketing platform solution partner with a state-of-the-art but cost-effective ticketing solution, as well as in-house project, development, integration, and design expertise. Key aspects of the selection will be identifying a partner who can provide a smooth transition from the current platform; maintain all current ticketing, membership and donation functionality online and onsite; allow for the provision of a stable and fully scalable platform; provide full integration into HRP's Customer Relationship Management system; continue to provide services for B2B clients; and provide HRP with a fully managed service for the delivery and support of all associated hardware and services as required.
- Recurrence: 5 Years
CPV: For entrance tickets · For tickets · Industry specific software package · Internet or intranet client application development services · Sales or marketing software package · Tickets
The lotProcurement structure
single lot · value publishedLot #1Historic Royal Palaces (HRP) is seeking to undertake a tender exercise to identify a…AwardedRenewalPublished value£2,500,000
Historic Royal Palaces (HRP) is seeking to undertake a tender exercise to identify a Ticketing Platform Solution to serve them for at least the next 3-5 years. This is intended to enable HRP to select a visionary ticketing platform solution partner with a state-of-the-art but cost-effective ticketing solution, as well as in-house project, development, integration, and design expertise. The chosen partner will be able to quickly deliver a solution that increases capability to sell a wide range of tickets, memberships, and other products, and provide functionality that enables delivery of complex ticket packages, more sophisticated pricing strategies and integrates with a range of payment methods. Key aspects of the selection will be identifying a partner who can provide a smooth transition from the current platform; maintain all current ticketing, membership and donation functionality online and onsite; allow for the provision of a stable and fully scalable platform; provide full integration into HRP's Customer Relationship Management system; continue to provide services for B2B clients; and provide HRP with a fully managed service for the delivery and support of all associated hardware and services as required.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 70%
- Cost: 30%
Published award criteria (2)
- Quality: 70
- Cost: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · 5 Years
- First published
- 19 Jan 2023, 16:05 GMT
- Last source update
- 21 Sept 2023, 12:06 BST
- FTS notice number
2023/S 000-027887- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0398feFind a Tender
Publisher note: To view this notice, please click here: <a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=810275618" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=810275618</a> GO Reference: GO-2023921-PRO-24012709
How it was run
Official noticeTender documents are also served through a separate tool: https://www.delta-esourcing.com/register/ ↗
- Submission deadline
- 20 Feb 2023, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
Timeline
20 Feb 2023 → 21 Sept 2023 · 2 dates- Submission deadline20 Feb 2023, 12:00 GMT
- Notice published21 Sept 2023, 12:06 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete21 Sept 2023, 12:06 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Expian LtdSMEHRP Ticketing System | £2,154,000 † | — | Awarded |
Contracts
HRP Ticketing System · Expian LtdSME
- Signed
- 20 Sept 2023
- Value
- £2,154,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids · 3 electronic | — | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Expian LtdAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria