Hired Passenger Transport Framework

The services include the:

• transportation of Service Users from home to school, college, nurseries, and other

destinations;

• transportation of vulnerable children and adults from home to various establishments;
• short breaks and transportation of goods (including school meals) as required by the

Authority.

Most schools and day centres are situated within the London Boroughs of Harrow and Brent

but there are a number that are out of Borough destinations. The Service Provider(s) is

responsible for the provision of the vehicles, drivers, and passenger assistants, where

required, in providing these services.

The services will be provided to meet the needs of:

• Vulnerable children and young people with Special Educational Needs (SEN) who are

assessed as requiring travel assistance;

• Vulnerable adults who are assessed as requiring travel assistance;
• Families and Service Users, who may have specific medical or physical needs and require

assisted travel;

• Service Users requiring secure transport to and from court and secure facilities and

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establishments.

• Non-SEN and Social Care Service Users to schools or other destinations;
• The Authority’s staff or other authorised individuals and groups travelling in the course of

their duties;

The Authority may have other transport requirements including, but not limited to, the

delivery of goods (including school meals) to various locations and facilities and undertake

secure courier services using vans and/or other suitable vehicles.

Most Service Users require Passenger Assistants during transportation to provide additional

support and administer medication, where required. The Authority will provide trained staff

for some routes but mostly will require the Service Providers to provide suitable trained

Passenger Assistants to meet additional requirements.

The Service Provider(s) is required to undertake scheduled journeys on a daily (morning and

afternoon), weekends, weekly, termly, or other basis, as required by the Authority. These

journeys will normally involve a single trip (from pick-up to destination(s) for one or more

Service Users.

Secure Transport is a bespoke on-demand service, primarily requested through the Harrow

and Brent Transport Hub at the request of the Authority. Where required, the Authority or

the Service Providers will provide suitably trained specialist Passenger Assistants to manage

the safe transfer of services users to/from court or to a secure facility