HH072-25-HB Specialist Environmental Aids for Deaf People

NHS Highland is seeking to engage a suitably qualified organisation to deliver a comprehensive service for the provision of environmental aids and equipment designed to enhance the independence, safety, and overall wellbeing of individuals with hearing loss across the Highland region. The appointed contractor will be responsible for the following key service components: Supply of Aids and Equipment: Provision of specialist environmental aids and equipment to eligible individuals, on a loan basis, as determined by NHS Highland’s established risk and eligibility criteria. Maintenance and Repair Services: Facilitation of repairs to issued equipment where feasible, ensuring that returned items are restored to a functional condition suitable for re-issue, thereby supporting the sustainability and efficiency of the service. Recycling and Disposal Compliance: Management of equipment recycling and disposal in accordance with the Waste Electrical and Electronic Equipment (WEEE) regulations, ensuring environmentally responsible practices are upheld. Training and Advisory Support: Delivery of expert guidance and training to deaf support staff, covering the operation, functionality, and appropriateness of the aids and equipment provided, to ensure optimal use and benefit for individuals with hearing loss.