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AwardedFind a Tender · award

HCC 03/23 - Provision of Herts Help Information Advice Helpline

Buyer: Hertfordshire County Council →

BuyerHertfordshire County Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published20 Jun 2023

What is being bought

Hertfordshire County Council (the ‘Council’) went out to procurement for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service, and also the Welfare Assistance Financial advice service which is part of the Hertfordshire Welfare Assistance service. This is an Award Notice and this opportunity has now closed. Please see Section V (Award of Contract) for further details.

Delivery location

UKH23 · UKH23

Categories

Administration services 75100000Provision of services to the community 75200000Social work and related services 85300000Miscellaneous services 98300000Miscellaneous services 98300000

Lot details

Provision of Specialist Financial Advice to Prevent Crisis

Lot 2 is for the Provision of Specialist Financial Advice to Prevent CrisisThe estimated total value of the Contract is stated in II.1.5) of this notice and is for the initial term inclusive of the approximate value for extension. The estimated annual value of the Contract for Lot 2 will be approximately £397267.The Contract for Lot 2 is awarded for an initial term of 5 years with the option to extend for a further four years. Therefore, the maximum duration of this Contract could be nine years.Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.Organisations should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed.Please Note the TUPE Employee Liability Information for this procurement was provided along with other documentation for this procurement. TUPE related information is personal data and must be protected in accordance with the requirements of Data Protection legislation and must also be kept confidential.

Statuscancelled

Award criteria
Quality Criteria — 60%
price — 40%

The Herts Help Information and Advice telephone service and Welfare Assistance triage service

Lot 1 is for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service.The estimated total value of the Contract is stated in II.1.5) of this notice and is for the initial term inclusive of the approximate value for extension. For the avoidance of doubt, the estimated annual value of the Contract for Lot 1 is approximately £664096. The Contract for Lot 1 will be awarded for an initial term of five years seven months with the option to extend for a further four years. Please note the contract requirements are subject to available financial resources, supplier performance and flexibility to meet changing demands.Organisations should be aware that due to the nature of the Services provided, any Contract formed as a result of the procurement process shall be executed as a deed. Please Note the TUPE Employee Liability Information for this procurement was provided along with other documentation for the procurement. TUPE related information is personal data and must be protected in accordance with the requirements of Data Protection legislation and must also be kept confidential.

Statuscancelled

Award criteria
Quality Criteria — 60%
price — 40%

What is included

ItemCategoryQuantity
Lot 2Miscellaneous services, Provision of services to the community, Administration services, Social work and related servicesNot published
Lot 1Miscellaneous services, Provision of services to the community, Administration services, Social work and related servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 75. The category anchor is Administration services (75100000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 752,7233 median · 35.4 average (949 of 2,723 with a bid count)3.3 average (1,149 of 2,723 with named award suppliers)Not published
Same buyer83.5 median · 3.5 average (6 of 8 with a bid count)1.3 average (6 of 8 with named award suppliers)Not published
Delivery region: UKH23153.5 median · 6.3 average (10 of 15 with a bid count)1.2 average (11 of 15 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Specialist Financial Advice to Prevent Crisis

Statusactive
Value£3,575,403

Herts Help Telephone Service and Welfare Assistance Scheme

Statusactive
Value£5,985,157

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-03b2fe
Latest release ID017458-2023
Latest release timestampTue Jun 20 2023 09:16:33 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source2
Tender items in source2
Tender documents in source0
Awards in latest release2
Contracts in latest release2
Parties in latest release4

Notice history

DateEventReference
20 Jun 2023award, contract017458-2023
15 Mar 2023tender007511-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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        "awardCriteria": {
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        },
        "hasOptions": true,
        "description": "Lot 1 is for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service.The estimated total value of the Contract is stated in II.1.5) of this notice and is for the initial term inclusive of the approximate value for extension. For the avoidance of doubt, the estimated annual value of the Contract for Lot 1 is approximately £664096.  The Contract for Lot 1 will be awarded for an initial term of five years seven months with the option to extend for a further four years. Please note the contract requirements are subject to available financial resources, supplier performance and flexibility to meet changing demands.Organisations should be aware that due to the nature of the Services provided, any Contract formed as a result of the procurement process shall be executed as a deed. Please Note the TUPE Employee Liability Information for this procurement was provided along with other documentation for the procurement. TUPE related information is personal data and must be protected in accordance with the requirements of Data Protection legislation and must also be kept confidential.",
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    ],
    "title": "HCC 03/23 - Provision of Herts Help Information Advice Helpline",
    "status": "complete",
    "legalBasis": {
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      "scheme": "CELEX"
    },
    "description": "Hertfordshire County Council (the ‘Council’) went out to procurement for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service, and also the Welfare Assistance Financial advice service which is part of the Hertfordshire Welfare Assistance service. This is an Award Notice and this opportunity has now closed. Please see Section V (Award of Contract) for further details.",
    "classification": {
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    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
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      "name": "Hertfordshire County Council",
      "roles": [
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      "address": {
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        "locality": "HERTFORD",
        "postalCode": "SG13 8DE",
        "countryName": "United Kingdom",
        "streetAddress": "Pegs Lane"
      },
      "details": {
        "url": "http://www.hertfordshire.gov.uk",
        "buyerProfile": "https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home",
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      "contactPoint": {
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    {
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      "details": {
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  "language": "en",
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  "initiationType": "tender"
}
Complete JSON history (2 releases)
20 Jun 2023 · 017458-2023 · award, contract
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    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-528",
      "name": "Hertfordshire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH23",
        "locality": "HERTFORD",
        "postalCode": "SG13 8DE",
        "countryName": "United Kingdom",
        "streetAddress": "Pegs Lane"
      },
      "details": {
        "url": "http://www.hertfordshire.gov.uk",
        "buyerProfile": "https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Hertfordshire County Council"
      },
      "contactPoint": {
        "name": "Strategic Procurement Group",
        "email": "helen.brucehoy@hertfordshire.gov.uk",
        "telephone": "+44 01992588668"
      }
    },
    {
      "id": "GB-FTS-85553",
      "name": "Stevenage Citizens Advice Bureau",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH23",
        "locality": "Stevenage",
        "postalCode": "SG1 1HN",
        "countryName": "United Kingdom",
        "streetAddress": "Daneshill House, Danestreet"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "03836106",
        "legalName": "Stevenage Citizens Advice Bureau"
      }
    },
    {
      "id": "GB-FTS-529",
      "name": "High Court,  Royal Courts of Justice  ",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London ",
        "postalCode": "WC2A 2LL ",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "High Court,  Royal Courts of Justice  "
      }
    },
    {
      "id": "GB-FTS-529",
      "name": "High Court,  Royal Courts of Justice",
      "roles": [
        "mediationBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": " WC2A 2LL ",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "High Court,  Royal Courts of Justice"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "017458-2023-HCC2214258-1",
      "title": "Specialist Financial Advice to Prevent Crisis",
      "value": {
        "amount": 3575403,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "017458-2023-HCC2214258-1",
      "dateSigned": "2023-06-12T00:00:00+01:00"
    },
    {
      "id": "017458-2023-HCC2214258-2",
      "title": "Herts Help Telephone Service and Welfare Assistance Scheme",
      "value": {
        "amount": 5985157,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "017458-2023-HCC2214258-2",
      "dateSigned": "2023-06-12T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
15 Mar 2023 · 007511-2023 · tender
{
  "id": "007511-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-03-15T11:42:12Z",
  "ocid": "ocds-h6vhtk-03b2fe",
  "buyer": {
    "id": "GB-FTS-528",
    "name": "Hertfordshire County Council"
  },
  "tender": {
    "id": "HCC2214258",
    "lots": [
      {
        "id": "Lot 2",
        "title": "Provision of Specialist Financial Advice to Prevent Crisis",
        "value": {
          "amount": 3575403,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "This Contract will be reviewed at the end of the Contract period. The Council will have the option to extend by up to four (4) further years"
        },
        "renewal": {
          "description": "This Contract will be reviewed at the end of the Contract period. The Council will have the option to extend by up to four (4) further years"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Lot 2  is for the Provision of Specialist Financial Advice to Prevent CrisisThe estimated total value of the Contract is stated in II.1.5) of this notice and is for the initial term inclusive of the approximate value for extension. The estimated annual value of the Contract for Lot 2 will be approximately £397267.The Contract for Lot 2 will be awarded for an initial term of 5 years with the option to extend for a further four years. Therefore, the maximum duration of this Contract could be nine years.Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.Organisations should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Organisations should seek independent legal advice on the implications of this prior to submitting their bid, where appropriate.Please Note the TUPE Employee Liability Information for this procurement has been provided along with other documentation for this procurement. TUPE related information is personal data and must be protected in accordance with the requirements of Data Protection legislation and must also be kept confidential. Therefore, by accessing this Tender via Supply Hertfordshire and then the View Details button and accessing the documentation for this procurement, Tenderers agree to undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party.",
        "contractPeriod": {
          "durationInDays": 3240
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      },
      {
        "id": "Lot 1",
        "title": "The Herts Help Information and Advice telephone service and Welfare Assistance triage service,",
        "value": {
          "amount": 5985157,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "This Contract will be reviewed at the end of the Contract period. The Council will have the option to extend by up to four (4) further years"
        },
        "renewal": {
          "description": "This Contract will be reviewed at the end of the Contract period. The Council will have the option to extend by up to four (4) further years"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Lot 1 is for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service.The estimated total value of the Contract is stated in II.1.5) of this notice and is for the initial term inclusive of the approximate value for extension. For the avoidance of doubt, the estimated annual value of the Contract for Lot 1 will be approximately £664096.  The Contract for Lot 1 will be awarded for an initial term of five years seven months with the option to extend for a further four years. Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.Organisations should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Organisations should seek independent legal advice on the implications of this prior to submitting their bid, where appropriate.Please Note the TUPE Employee Liability Information for this procurement has been provided along with other documentation for this procurement. TUPE related information is personal data and must be protected in accordance with the requirements of Data Protection legislation and must also be kept confidential. Therefore, by accessing this Tender via Supply Hertfordshire and then the View Details button and accessing the documentation for this procurement, Tenderers agree to undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party.",
        "contractPeriod": {
          "durationInDays": 3240
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "Lot 2",
        "relatedLot": "Lot 2",
        "deliveryAddresses": [
          {
            "region": "UKH23"
          }
        ],
        "additionalClassifications": [
          {
            "id": "98300000",
            "scheme": "CPV",
            "description": "Miscellaneous services"
          },
          {
            "id": "75200000",
            "scheme": "CPV",
            "description": "Provision of services to the community"
          },
          {
            "id": "75100000",
            "scheme": "CPV",
            "description": "Administration services"
          },
          {
            "id": "85300000",
            "scheme": "CPV",
            "description": "Social work and related services"
          }
        ]
      },
      {
        "id": "Lot 1",
        "relatedLot": "Lot 1",
        "deliveryAddresses": [
          {
            "region": "UKH23"
          }
        ],
        "additionalClassifications": [
          {
            "id": "98300000",
            "scheme": "CPV",
            "description": "Miscellaneous services"
          },
          {
            "id": "75200000",
            "scheme": "CPV",
            "description": "Provision of services to the community"
          },
          {
            "id": "75100000",
            "scheme": "CPV",
            "description": "Administration services"
          },
          {
            "id": "85300000",
            "scheme": "CPV",
            "description": "Social work and related services"
          }
        ]
      }
    ],
    "title": "HCC 03/23 - Provision of Herts Help Information Advice Helpline",
    "value": {
      "amount": 9560560,
      "currency": "GBP"
    },
    "status": "active",
    "bidOpening": {
      "date": "2023-04-17T12:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "maximumLotsBidPerSupplier": null
    },
    "awardPeriod": {
      "startDate": "2023-04-17T12:00:00+01:00"
    },
    "description": "Hertfordshire County Council (the ‘Council’) is currently out to procurement for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service, and also the Welfare Assistance Financial advice service which is part of the Hertfordshire Welfare Assistance service.Further information in regards to this opportunity can be found in II.2.4) Description of the procurement field (this Contract Notice refers). Organisations wishing to take part in this project are invited to \"express interest\" which will give access to the full procurement documents in the e-tendering system. Please see VI.3) Additional information for further information. Any questions relating to this procurement must be made via the correspondence area in the e-Tendering system, in accordance with the procurement documents and can be addressed to the main contact as shown in the details above.",
    "tenderPeriod": {
      "endDate": "2023-04-17T12:00:00+01:00"
    },
    "hasRecurrence": false,
    "reviewDetails": "The Contracting Authority will incorporate a minimum 10 calendar day (when using electronic means) standstill period at the point information on the award of the Contract is communicated to tenderers. This period allows unsuccessful tenderers to challenge the decision to award a Contract before a contract is executed/signed (as appropriate). The Public Contracts Regulations 2015 (‘Regulations’) provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly and within the time limits as defined in the above regulations. Where a Contract has not been entered into the court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the Contract has been entered into the court has the options to award damages and/or to shorten or order the Contract ineffective.",
    "classification": {
      "id": "98300000",
      "scheme": "CPV",
      "description": "Miscellaneous services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-528",
      "name": "Hertfordshire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH23",
        "locality": "HERTFORD",
        "postalCode": "SG13 8DE",
        "countryName": "United Kingdom",
        "streetAddress": "Pegs Lane"
      },
      "details": {
        "url": "http://www.hertfordshire.gov.uk",
        "buyerProfile": "https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Hertfordshire County Council"
      },
      "contactPoint": {
        "url": "https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home",
        "name": "Strategic Procurement Group",
        "email": "helen.brucehoy@hertfordshire.gov.uk",
        "telephone": "+44 01992588668"
      }
    },
    {
      "id": "GB-FTS-529",
      "name": "High Court,  Royal Courts of Justice  ",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London ",
        "postalCode": "WC2A 2LL ",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "High Court,  Royal Courts of Justice  "
      }
    },
    {
      "id": "GB-FTS-529",
      "name": "High Court,  Royal Courts of Justice",
      "roles": [
        "mediationBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": " WC2A 2LL ",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "High Court,  Royal Courts of Justice"
      }
    },
    {
      "id": "GB-FTS-77576",
      "name": "Chief Legal Officer Hertfordshire County Council ",
      "roles": [
        "reviewContactPoint"
      ],
      "address": {
        "locality": " Hertford",
        "postalCode": "SG13 8DE",
        "countryName": "Afghanistan",
        "streetAddress": "County Hall, Pegs Lane"
      },
      "identifier": {
        "legalName": "Chief Legal Officer Hertfordshire County Council "
      }
    }
  ],
  "language": "en",
  "description": "Please note Hertfordshire County Council has worked closely with its districts and partners to create a joint procurement portal called supply Hertfordshire. This portal provides an e-Tendering system which is run by In-Tend.To access this procurement opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home and follow the on-screen guidance.This is a one stage procurement process. Therefore, if you wish to be considered as a tenderer you must complete and submit a tender by the specified closing date and time. Tender submissions cannot be uploaded after this return deadline.If you are experiencing problems In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: support@in-tend.co.uk or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00.The Council reserves the right at any time to cease the procurement process and not award a Contract or to award only part of the opportunity described in this notice. If the Council takes up this right, then they will not be responsible for or pay the expenses or losses, which may be incurred by any organisation or tenderer as a result.The Council undertakes to hold confidential any information provided in the proposal submitted, subject to the Council's obligations under the law including the Freedom of Information Act 2000. If the organisation considers that any of the information submitted in the proposal should not be disclosed because of its sensitivity then this should be stated with the reason for considering it sensitive. The Council will then endeavour to consult with the applicant about such sensitive information when considering any request received under the Freedom of Information Act 2000 before replying to such a request.The Council reserves the right to carry out additional financial checks on all organisations bidding for this opportunity at any time during the procurement process. This is to ensure that they continue to meet the Council's requirements and remain financially viable to fulfil the requirements under the Contract.The services advertised in this notice fall under the services listed in Annex XIV to Directive 2014/24/EU of the European Parliament and of the Council and the contracting authority is not obliged to follow The Public Contracts Regulations 2015 in full. The procurement process that will apply to the services is specified in the procurement documents accordingly.",
  "initiationType": "tender"
}