Official UK procurement notice
HCC 03/23 - Provision of Herts Help Information Advice Helpline
Authority: Hertfordshire County Council (Local council)
What is being bought2 lots · detail below
Published requirement descriptionHertfordshire County Council (the ‘Council’) went out to procurement for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service, and also the Welfare Assistance Financial advice service which is part of the Hertfordshire Welfare Assistance service. This is an Award Notice and this opportunity has now closed. Please see Section V (Award of Contract) for further details.
CPV: Administration services · Miscellaneous services · Provision of services to the community · Social work and related services
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£9,560,560 together) · same evaluation weights on every lotLot #1The Herts Help Information and Advice telephone service and Welfare Assistance triage serviceAwardedRenewalPublished value£5,985,157
Lot 1 is for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service.The estimated total value of the Contract is stated in II.1.5) of this notice and is for the initial term inclusive of the approximate value for extension. For the avoidance of doubt, the estimated annual value of the Contract for Lot 1 is approximately £664096. The Contract for Lot 1 will be awarded for an initial term of five years seven months with the option to extend for a further four years. Please note the contract requirements are subject to available financial resources, supplier performance and flexibility to meet changing demands.Organisations should be aware that due to the nature of the Services provided, any Contract formed as a result of the procurement process shall be executed as a deed. Please Note the TUPE Employee Liability Information for this procurement was provided along with other documentation for the procurement. TUPE related information is personal data and must be protected in accordance with the requirements of Data Protection legislation and must also be kept confidential.
Lot #2Provision of Specialist Financial Advice to Prevent CrisisAwardedRenewalPublished value£3,575,403
Lot 2 is for the Provision of Specialist Financial Advice to Prevent CrisisThe estimated total value of the Contract is stated in II.1.5) of this notice and is for the initial term inclusive of the approximate value for extension. The estimated annual value of the Contract for Lot 2 will be approximately £397267.The Contract for Lot 2 is awarded for an initial term of 5 years with the option to extend for a further four years. Therefore, the maximum duration of this Contract could be nine years.Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.Organisations should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed.Please Note the TUPE Employee Liability Information for this procurement was provided along with other documentation for this procurement. TUPE related information is personal data and must be protected in accordance with the requirements of Data Protection legislation and must also be kept confidential.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality Criteria: 60%
- price: 40%
Published award criteria (2)
- Quality Criteria: 60%
- Price: 40%
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 15 Mar 2023, 11:42 GMT
- Last source update
- 20 Jun 2023, 10:16 BST
- Award evaluation window
- 17 Apr 2023 – …
- Authority reference
HCC2214258- FTS notice number
2023/S 000-017458- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03b2feFind a Tender
- Review procedure
The Contracting Authority will incorporate a minimum 10 calendar day (when using electronic means) standstill period at the point information on the award of the Contract is communicated to tenderers. This period allows unsuccessful tenderers to challenge the decision to award a Contract before a contract is executed/signed (as appropriate). The Public Contracts Regulations 2015 (‘Regulations’) provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly and within the time limits as defined in the above regulations. Where a Contract has not been entered into the court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the Contract has been entered into the court has the options to award damages and/or to shorten or order the Contract ineffective.
Publisher note: Please note Hertfordshire County Council has worked closely with its districts and partners to create a joint procurement portal called supply Hertfordshire. This portal provides an e-Tendering system which is run by In-Tend.To access this procurement opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home and follow the on-screen guidance.This is a one stage procurement process. Therefore, if you wish to be considered as a tenderer you must complete and submit a tender by the specified closing date and time. Tender submissions cannot be uploaded after this return deadline.If you are experiencing problems In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: [email protected] or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00.The Council reserves the right at any time to cease the procurement process and not award a Contract or to award only part of the opportunity described in this notice. If the Council takes up this right, then they will not be responsible for or pay the expenses or losses, which may be incurred by any organisation or tenderer as a result.The Council undertakes to hold confidential any information provided in the proposal submitted, subject to the Council's obligations under the law including the Freedom of Information Act 2000. If the organisation considers that any of the information submitted in the proposal should not be disclosed because of its sensitivity then this should be stated with the reason for considering it sensitive. The Council will then endeavour to consult with the applicant about such sensitive information when considering any request received under the Freedom of Information Act 2000 before replying to such a request.The Council reserves the right to carry out additional financial checks on all organisations bidding for this opportunity at any time during the procurement process. This is to ensure that they continue to meet the Council's requirements and remain financially viable to fulfil the requirements under the Contract.The services advertised in this notice fall under the services listed in Annex XIV to Directive 2014/24/EU of the European Parliament and of the Council and the contracting authority is not obliged to follow The Public Contracts Regulations 2015 in full. The procurement process that will apply to the services is specified in the procurement documents accordingly.
How it was run
Official notice- Submission deadline
- 17 Apr 2023, 12:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 17 Apr 2023, 12:00 BST
Timeline
17 Apr 2023 → 20 Jun 2023 · 3 dates- Submission deadline17 Apr 2023, 12:00 BST
- Bids opened17 Apr 2023, 12:00 BST
- Notice published20 Jun 2023, 10:16 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete20 Jun 2023, 10:16 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · The Herts Help Information and Advice telephone service and Welfare Assistance triage service1 award | |||
| Stevenage Citizens Advice BureauSMEHerts Help Telephone Service and Welfare Assistance SchemeSubcontracting: Lot 1 - Herts Help Telephone Service and Welfare Assistance Scheme is to be split between the lead Supplier Citizens Advice Bureau Stevenage, and they will sub-contract 49% to Age UK Hertfordshire. | £5,985,157 † | — | Awarded |
| Lot 2 · Provision of Specialist Financial Advice to Prevent Crisis1 award | |||
| Stevenage Citizens Advice BureauSME | £3,575,403 † | — | Awarded |
Contracts
Specialist Financial Advice to Prevent Crisis · Stevenage Citizens Advice BureauSME
- Signed
- 12 Jun 2023
- Value
- £3,575,403
- Status
- active
Herts Help Telephone Service and Welfare Assistance Scheme · Stevenage Citizens Advice BureauSME
- Signed
- 12 Jun 2023
- Value
- £5,985,157
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · The Herts Help Information and Advice telephone service and Welfare Assistance triage service | 1bids · 1 electronic · 1 from abroad | 1 | — | — |
| 2 · Provision of Specialist Financial Advice to Prevent Crisis | 1bids · 1 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Chief Legal Officer Hertfordshire County Council Review contact point
- High Court, Royal Courts of JusticeMediation body
Bidders & participating suppliers
1 commercial party on the notice- Stevenage Citizens Advice BureauAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.