HC2296 - NHS Advocacy & Complaints Service

Official notice

Authority: Wiltshire Council (Local council)

Below threshold - limited competitionLight touch regimeSME suitable

Sectors: Administration, defence and social security services (75) Delivery: South West (UKK15)

Awarded value£113,883published award · exc. VAT

Awarded 4 Dec 2025

Awarded to VoiceAbility Advocacy

What is being bought

Published requirement description

The NHS Advocacy & Complaints Service in Wiltshire provides free, specialist, and independent advocacy to support individuals wishing to make a complaint about NHS services.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: South West

75122000 Administrative healthcare services

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - limited competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Light touch regime
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 4 Dec 2025, 12:38 GMT
Last source update: 24 Apr 2026, 09:04 BST
Authority reference: HC2296
FTS notice number: 2026/S 000-037366
Latest notice: Contract details notice (UK7)
Delivery area: South West (UKK15)
Official registry OCID: ocds-h6vhtk-05eeb9 Find a Tender

Notice history

3 events · 2 releases on Find a Tender · since 4 Dec 2025

Contract award notice published
4 Dec 2025, 12:38 GMT
UK6
Contract signature expected
19 Dec 2025, 23:59 GMT
scheduled
Contract details notice published
24 Apr 2026, 09:04 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £113,8831 award exc. VAT

Bids received 21 from SMEs

Contracts signed 1latest 26 Jan 2026

Awarded to	Value	Date	Status
VoiceAbility AdvocacyNHS Advocacy & Complaints Service1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2029Extensions: One year	£113,883	4 Dec 2025	Awarded

Contracts

HC2296 - NHS Advocacy & Complaints Service · VoiceAbility Advocacy
Signed
26 Jan 2026
Value
£113,884
Period
1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2029 with extensions
Status
active
Extensions
1 year

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
2final-stage tenders	1	1	—

Contracting authority & participating public bodies

Wiltshire Council

Contracting authorityPublic authority - sub-central government GB-PPON: PDZR-9968-RYYY Wiltshire Council, Trowbridge, South West, BA14 8JNContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

VoiceAbility AdvocacyAwarded supplierGB-PPON: PZVM-5429-PYVW 110 Golden Lane, London, London, EC1Y 0TGContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender24 Apr 2026, 09:04 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender4 Dec 2025, 12:38 GMT