Official UK procurement notice
HAC5988 TOWER HAMLETS SINGLE HOMELESS HOSTELS
Authority: Tower Hamlets·Consortium: 2 public authorities
What is being bought5 lots · detail below
Published requirement descriptionThe London Borough of Tower Hamlets is inviting tenders for the provision of Single homeless Hostels. Integrated Commissioning is seeking to competitively tender five new contracts for the delivery of this housing related support (HRS) services for 341 single homeless people across the Borough.
This Tender consist of 5 Lots
- Lot 1 Medium-High Support Male Only (Founders House, 123 units)
- Lot 2 Medium-High Support Female Only (Riverside House, 60 units)
- Lot 3 High-Complex Support Mixed Hostel (minimum of 87 units) Bidder must have own building/buildings to deliver the support service from
- Lot 4 CQC Registered Male Only Wet Hostel (minimum of 35 units) Bidder must have own building/buildings to deliver the support service from
- Lot 5 Long-stay Mixed Hostel with Support (minimum of 33 units) Bidder must have own building/buildings to deliver the support service from.
The contract period is 3 years with three optional 1 yr extensions.
CPV: Other community, social and personal services · Social work services with accommodation
Lots and requirements (5)Procurement structure
5 lots · no lot values published · evaluation weights differ by lotLot #1Medium-High Support Male OnlyAwardedRenewal
The provider will offer 123 units of supported accommodation for men.
The support service will be provided 24 hours a day, seven days a week, for 365 days a year.
A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning.
There will be a minimum of two staff on shift at any one time across the service.
Residents will receive a minimum of 3- 5 flexible hours of support to each week.
Out of hours cover will be available to the staff in the support service at times of emergencies.
Lot #2Medium-High Support Female Only (Riverside Complex)AwardedRenewal
The provider will offer 60 units of supported accommodation for women.
The support service will be provided 24 hours a day, seven days a week, for 365 days a year.
A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning.
There will be a minimum of two staff on shift at any one time across the service.
Residents will receive a minimum of 3-5 flexible hours of support to each week.
Out of hours cover will be available to the staff in the support service at times of emergencies
Lot #3High-Complex Support Mixed HostelAwardedRenewal
The provider will offer a minimum of 87 units of supported accommodation for men and women in a building or buildings identified by the bidder.
The support service will be provided 24 hours a day, seven days a week, for 365 days a year.
A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning.
There will be a minimum of two staff on shift at any one time across the service.
Residents will receive a minimum of 3- 5 flexible hours of support to each week.
Out of hours cover will be available to the staff in the support service at times of emergencies
Lot #4CQC Registered Male Only Wet HostelAwardedRenewal
The provider will offer a minimum of 35 units of supported accommodation for men and women in a building or buildings identified by the bidder.
The support service will be provided 24 hours a day, seven days a week, for 365 days a year.
A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning.
There will be a minimum of two staff on shift at any one time across the service.
Residents will receive a minimum of 3- 5 flexible hours of support to each week.
In addition the service will need to provide 25 enhanced cleaning/ personal care type hours to respond to service user needs
Out of hours cover will be available to the staff in the support service at times of emergencies.
Lot #5Long-stay Mixed Hostel with SupportAwardedRenewal
The provider will offer a minimum of 33 units of supported accommodation for men and women in a building or buildings identified by the bidder.
The support service will be provided 24 hours a day, seven days a week, for 365 days a year.
A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning.
There will be a minimum of two staff on shift at any one time across the service.
Residents will receive a minimum of 3- 5 flexible hours of support to each week.
Out of hours cover will be available to the staff in the support service at times of emergencies
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Social value | Split |
|---|---|---|---|---|
| 1 · Medium-High Support Male Only | 60% | 30% | 10% | |
| 2 · Medium-High Support Female Only (Riverside Complex) | 60% | 30% | 10% | |
| 3 · High-Complex Support Mixed Hostel | 60% | 30% | 10% | |
| 4 · CQC Registered Male Only Wet Hostel | 60% | 30% | 10% | |
| 5 · Long-stay Mixed Hostel with Support | 60% | 30% | 10% |
- Price carries 30 points on every lot: a 10% discount moves about 3 points.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 13 Jun 2024, 02:10 BST
- Last source update
- 14 Oct 2025, 19:53 BST
- Award evaluation window
- 17 Jul 2024 – …
- Authority reference
DN728025- FTS notice number
2025/S 000-065390- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-046f9aFind a Tender
How it was run
Official notice- Submission deadline
- 17 Jul 2024, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 17 Jul 2024, 12:00 BST
Timeline
17 Jul 2024 → 14 Oct 2025 · 3 dates- Submission deadline17 Jul 2024, 12:00 BST
- Bids opened17 Jul 2024, 12:00 BST
- Notice published377 days ago14 Oct 2025, 19:53 BST
Notice history
2 events · 2 releases on Find a Tender · since 14 Oct 2025- Status changed to complete14 Oct 2025, 19:53 BST
- Buyer details updated14 Oct 2025, 19:53 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Medium-High Support Male Only1 award | |||
| Salvation Army Trustee Company(The) | £6,061,073 † | — | Awarded |
| Lot 2 · Medium-High Support Female Only (Riverside Complex)1 award | |||
| Salvation Army Trustee Company(The) | £3,567,408 † | — | Awarded |
| Lot 3 · High-Complex Support Mixed Hostel1 award | |||
| Providence Row Housing AssociationSME | £4,082,509 † | — | Awarded |
| Lot 4 · CQC Registered Male Only Wet Hostel1 award | |||
| Providence Row Housing AssociationSME | £3,715,560 † | — | Awarded |
| Lot 5 · Long-stay Mixed Hostel with Support1 award | |||
| Providence Row Housing AssociationSME | £2,040,320 † | — | Awarded |
Contracts
Contract 065390-2025-HAC5988-2 · Salvation Army Trustee Company(The)
- Signed
- 10 Feb 2025
- Value
- £3,567,408
- Status
- active
Contract 065390-2025-HAC5988-1 · Salvation Army Trustee Company(The)
- Signed
- 24 Sept 2024
- Value
- £6,061,073
- Status
- active
Contract 065390-2025-HAC5988-3 · Providence Row Housing AssociationSME
- Signed
- 24 Sept 2024
- Value
- £4,082,509
- Status
- active
Contract 065390-2025-HAC5988-5 · Providence Row Housing AssociationSME
- Signed
- 24 Sept 2024
- Value
- £2,040,320
- Status
- active
Contract 065390-2025-HAC5998-4 · Providence Row Housing AssociationSME
- Signed
- 24 Sept 2024
- Value
- £3,715,560
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Medium-High Support Male Only | 1bids · 1 electronic | 0 | — | — |
| 2 · Medium-High Support Female Only (Riverside Complex) | 3bids · 3 electronic | 1 | — | — |
| 3 · High-Complex Support Mixed Hostel | 1bids · 1 electronic | 1 | — | — |
| 4 · CQC Registered Male Only Wet Hostel | 1bids · 1 electronic | 1 | — | — |
| 5 · Long-stay Mixed Hostel with Support | 1bids · 1 electronic | 1 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- High Court of England and WalesReview body
- The Royal Courts of JusticeReview body
- Tower Hamlets ProcurementMediation body
Bidders & participating suppliers
2 commercial parties on the notice- Providence Row Housing AssociationAwarded supplier
- The Salvation Army Trustee CompanyAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.