Gildredge House - ICT Managed Service

GHS is founded upon high standards and high expectations of students' attitude to learning. We expect a commitment from all students to the Gildredge House Way, in being Ready, Respectful and Safe, in and out of every lesson. We also believe it is important celebrate individual and collective achievements through a culture of 'catching students in'. Primarily, GHS is a warm, welcoming, and inclusive community. Every student, teacher and member of our community takes on a responsibility when joining Gildredge House to maintain and cultivate the unique culture that exists inside our walls. You will find this culture embodied in every part of our school, in the way Gildredge House students think, feel and act, whether aged 4 or 18. Our mission is to Aspire in all that we do, and it is this mission that underpins and drives our vision and values. Fundamentally, we aspire to provide our young people with the highest quality education so they achieve their potential, and beyond. This is reinforced in the classroom by the Gildredge House Five, a set of teaching principles which ensure consistency in quality first teaching for all students in every phase of our school. Our vision is clear and underpinned by a strong value-based curriculum. As an all-through school, we recognise the privilege and opportunity we have of supporting students' learning and development for fourteen years of their lives. We continue to develop our curriculum to ensure there is a 'through-line' of knowledge and skills developed from Reception to Year 13, and that learning is continually assessed and challenged. Our shared facilities and resources create unique opportunities for students to integrate with other phases of our school, for example, when Sixth Form students read with Year 1, or Year 5 students taking part in science experiments in our specialist Science Labs. These opportunities provide students with continuity and stability through the traditional transition points; therefore, our students develop self-confidence and positivity throughout their time with us. This sets Gildredge House apart from other schools. This procurement encompasses the items noted below. At the sole discretion of the School any future schools that the School may incorporate into the School will also be added to the ICT contract. Any additional schools will co-terminate to the same end date as the initial contract. The companies identified from these shortlisting questions to receive the Stage 2 ITT for the Managed service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but not be limited to: • Strategic advice and direction to the School regarding ICT • Single service desk for all ICT issues - Full time except Bank Holidays • 24 x 7 x 365 remote monitoring and management, including all patching and updates of infrastructure that the supplier is responsible for. • Responsibility for design, specification, installation and management of all ICT requirements • Re-active onsite staffing bidders to deliver the SLA. • Supply of goods and services based on an agreed Best Value (BV) approach • Management of 3rd parties - apart from those which relate to local device based applications • Relevant monitoring, management, patching and reporting • Training - Technical and curriculum as necessary • Expectation that the provider will drive innovation • Risk registers and infrastructure inventory management • Collective partnership targets aligned to the Schools objectives