Official UK procurement notice
FWoW Connections - Integration of the Customer Portal
Authority: NORTHERN GAS NETWORKS LIMITED (Public body)
What is being bought
Published requirement descriptionT-point were NGN's delivery partner for the Customer Care Team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required.
In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. The contract was varied in 2020 to include this additional work.
TPoint have built the majority of the functionality in the portal, however, it requires integration into 1Spatial and into SAP which is far more complex than originally anticipated.Due to delays on integrating this portal into SAP, an extension is required of 4 months to complete this work.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 10 Jun 2021, 14:44 BST
- Last source update
- 27 Oct 2021, 10:48 BST
- FTS notice number
2021/S 000-026878- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02ba7aFind a Tender
- Why no open competition
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
- Published justification
The customer portal is currently in development to allow customers to self-serve for standard new gas connections, alterations and disconnections. TPoint have built the majority of the functionality in the portal, however, it requires integration into 1Spatial and into SAP which is far more complex than originally anticipated. Due to delays on integrating this portal into SAP, an extension is required of 4 months to complete this work.
- Review procedure
email to [email protected]
Notice history
1 event · 2 releases on Find a Tender- Procurement method changed27 Oct 2021, 10:48 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| TPoint Solutions Limited | £44,950 †same award published again · counted once | — | Awarded |
| TPoint Solutions Limited | £44,950 † | — | Awarded |
Contracts
Contract 013065-2021-1 · TPoint Solutions Limited
- Signed
- 9 Jun 2021
- Value
- £44,950
- Status
- active
FWoW Connections - Integration of the Customer Portal · TPoint Solutions Limited
- Signed
- 9 Jun 2021
- Value
- £44,950
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Northern Gas NetworksReview body
Bidders & participating suppliers
1 commercial party on the notice- TPoint Solutions LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.