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FWoW Connections - Integration of the Customer Portal

IT services: consulting
software development
Internet and support
Yorkshire & Humber (UKE42)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NORTHERN GAS NETWORKS LIMITED: "FWoW Connections - Integration of the Customer Portal". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNORTHERN GAS NETWORKS LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: NORTHERN GAS NETWORKS LIMITED
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for NORTHERN GAS NETWORKS LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.8Bids / Report
27.8% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 115 active published awards; 36 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNORTHERN GAS NETWORKS LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published27 Oct 2021, 10:48 BST
Last source update27 Oct 2021, 10:48 BST
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support
Delivery area
Yorkshire & Humber (UKE42)
OCIDocds-h6vhtk-02ba7a
What is being bought
T-point were NGN's delivery partner for the Customer Care Team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. The contract was varied in 2020 to include this additional work. TPoint have built the majority of the functionality in the portal, however, it requires integration into 1Spatial and into SAP which is far more complex than originally anticipated.Due to delays on integrating this portal into SAP, an extension is required of 4 months to complete this work.
What changed
From the official release history
  1. Official notice release published
    27 Oct 2021, 10:48 BST
  2. Status changed to complete
    10 Jun 2021, 14:44 BST
  3. Official notice release published
    10 Jun 2021, 14:44 BST
  4. Buyer information updated
    10 Jun 2021, 14:44 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    T-point were NGN's delivery partner for the Customer Care Team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. The contract was varied in 2020 to include this additional work. TPoint have built the majority of the functionality in the portal, however, it requires integration into 1Spatial and into SAP which is far more complex than originally anticipated.Due to delays on integrating this portal into SAP, an extension is required of 4 months to complete this work.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    27 Oct 2021, 10:48 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 9 Jun 2021, 00:00 BST · £44,950
Commercial outcome and competition
Awards
TPoint Solutions Limited
Not published · Not published · active
Contracts
FWoW Connections - Integration of the Customer Portal
£44,950 · signed 9 Jun 2021, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

NORTHERN GAS NETWORKS LIMITED

Contracting authority GB-FTS-1539
View buyer profile

  • NORTHERN GAS NETWORKS LIMITED
    buyer

    1100 Century Way Thorpe Park, LEEDS, UKE42, LS158TU
    MNarimanidze@northerngas.co.uk
    +44 7814042782

  • Northern Gas Networks
    reviewBody

    Leeds

  • TPoint Solutions Limited
    supplier

    Reading, UKJ11
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
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No related procedures published