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Published 22 Mar 2024, 17:16 GMT

Official UK procurement notice

FW Service - Cloud Contact Management - Multi 0124

Official notice

Authority: SSE PLC·Consortium: 3 public authorities

Framework agreementServicesNegotiated procedure with prior call for competition
Sectors: IT Services & Software (72) Delivery: UK
Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue
Submissions closed 26 Apr 2024awarded 15 Nov 2024

What is being bought

Published requirement description

Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.

CPV: Programming services of packaged software products

How this framework works

From the published notice
Places
up to 1 suppliers · 1 appointed (full)

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: UK · UK
Variant bids: allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 100Price: 30
Published sub-criteria (8)
  • Delivery Approaches: 20
  • Functional Requirements: 25
  • Non-Functional Requirements: 15
  • Service Management: 5
  • Architecture: 20
  • Security: 10
  • Terms and Conditions: 5
  • price: 30
Published award criteria (8)
  • Delivery Approaches: 20
  • Functional Requirements: 25
  • Non-Functional Requirements: 15
  • Service Management: 5
  • Architecture: 20
  • Security: 10
  • Terms and Conditions: 5
  • Price: 30
What this means for your bid
  • Price carries 30 of 130 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
  • “FW Service - Cloud Contact Management - Multi 0124” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Negotiated procedure with prior call for competition
Legal basis
CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
22 Mar 2024, 17:16 GMT
Last source update
18 Nov 2024, 14:13 GMT
FTS notice number
2024/S 000-037208
Classification (CPV)
Programming services of packaged software products
Delivery area
UK
Official registry OCID
ocds-h6vhtk-044c12 Find a Tender

How it was run

Official notice
Appointment period ends
26 Apr 2024, 15:00 BST
Submission channel
{"written"}
Accepted languages
en
Supplier levy on call-offs (max %)
document

Timeline

26 Apr 2024 → 18 Nov 2024 · 2 dates
  1. Admission / appointment period endsperiod end, not a bid countdown
    26 Apr 2024, 15:00 BST
  2. Notice published
    18 Nov 2024, 14:13 GMT

Notice history

3 events · 3 releases on Find a Tender · since 22 Mar 2024
  1. Buyer details updated
    22 Mar 2024, 17:25 GMT
  2. Status changed to complete
    18 Nov 2024, 14:13 GMT
  3. Buyer details updated
    18 Nov 2024, 14:13 GMT
Published amendments (1)

Opportunity available at : https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=378

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 1admitted to the panel · see the list ↓
Contracts signed 1latest 15 Nov 2024

1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • FW Service - Cloud Contact Management - Multi 0124

    Signed
    15 Nov 2024
    Value
    —
    Status
    active

Contracting authority & participating public bodies

2 public bodies on the notice

SSE plc

Contracting authorityElectricity 200 Dunkeld Road, Perth, UK, PH1 3AQContact email

Consortium members and other public bodies

Dispute resolution & review bodies

  • SSEReview body Perth

Framework contractors & participating bidders

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.