Future Procurement of Customer Contact Platform and Associated Services

{
  "id": "052163-2026",
  "tag": [
    "planning"
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  "date": "2026-06-03T09:48:50+01:00",
  "ocid": "ocds-h6vhtk-06ac0e",
  "buyer": {
    "id": "GB-PPON-PNJQ-2746-NWYT",
    "name": "Transport for Greater Manchester"
  },
  "tender": {
    "id": "ocds-h6vhtk-06ac0e",
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      {
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        "status": "planned",
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    ],
    "title": "Future Procurement of Customer Contact Platform and Associated Services",
    "status": "planned",
    "documents": [
      {
        "id": "A-17089",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-17089",
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    "legalBasis": {
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      "scheme": "UKPGA"
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    "awardPeriod": {
      "endDate": "2027-01-01T23:59:59Z"
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    "description": "Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability.\nThis is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support.\nThe future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.",
    "tenderPeriod": {
      "endDate": "2026-09-30T23:59:59+01:00"
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    "communication": {
      "futureNoticeDate": "2026-09-01T23:59:59+01:00"
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    "submissionTerms": {
      "languages": [
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    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
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  "parties": [
    {
      "id": "GB-PPON-PNJQ-2746-NWYT",
      "name": "Transport for Greater Manchester",
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      "address": {
        "region": "UKD33",
        "country": "GB",
        "locality": "Manchester",
        "postalCode": "M1 3BG",
        "countryName": "United Kingdom",
        "streetAddress": "2 Piccadilly Place"
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        "url": "https://tfgm.com",
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      "identifier": {
        "id": "PNJQ-2746-NWYT",
        "scheme": "GB-PPON"
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      "contactPoint": {
        "email": "procurement@tfgm.com"
      }
    }
  ],
  "language": "en",
  "planning": {
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      {
        "id": "052163-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/052163-2026",
        "format": "text/html",
        "noticeType": "UK3",
        "description": "Planned procurement notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-06-03T09:48:50+01:00"
      }
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  },
  "initiationType": "tender"
}