Find a TenderAwardedContract details notice

Published 30 Jul 2025, 10:43 BST

Official UK procurement notice

Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

Official notice

Authority: NHS England (Central government)

ServicesOpen procedureAbove thresholdSME suitable

Sectors: Business Services & Consultancy (79) Delivery: Delivery location not published

Published estimate£400,000≈ £400k / year · £480,000 inc. VAT · 1 value update1.2% below final estimate

Submissions closed 9 Feb 2026awarded 7 May 2026

Awarded to Kings Fund2 awards

Contract term 1 yrends 3 May 2027 · up to 3 Aug 2027 with extensions · starts 4 May 2026

What is being bought

Published requirement description

By developing an understanding of user needs across the NHS, exploring feasible design options, and identifying constraints and dependencies, this project aims to design a national, holistic model for patient feedback across the NHS in England. The model will set out an overview of how the NHS collects, processes and disseminates feedback data that is purpose driven, cohesive, effective and designed to support improvement. In addition to the model design, the project will produce an implementation roadmap to support the transition from the current state to the future state.

CPV: Social research services

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 1 yrSMEPublished value£400,000

Contract period: 4 May 2026 – 3 May 2027 (1 yr) · up to 3 Aug 2027 with extensionsValue: £400,000 exc. VAT · £480,000 inc. VAT

Eligibility: SME eligible

Extensions: Subject to internal approvals

79315000 Social research services

Pre-qualification & selection criteria (PQQ)2

Economic & financial standing
See questionnaire 1 of tender documents
Technical & professional ability
See questionnaire 1 of tender documents

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60%Price: 30%Social value: 10%

Published sub-criteria (3)

Technical: 60%
Commercial: 30%
Social Value: 10%

Published award criteria (3)

Technical: 60%
Commercial: 30%
Social Value: 10%

Conditions of participation2

Economic & financial standing
See questionnaire 1 of tender documents
Technical & professional ability
See questionnaire 1 of tender documents

What this means for your bid

Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 30 Jul 2025, 10:43 BST
Last source update: 14 Aug 2026, 14:41 BST
Award evaluation window: Submission end – 2 Apr 2026
Authority reference: C413258
FTS notice number: 2026/S 000-003565
Latest notice: Contract details notice (UK7)
Classification (CPV): Social research services
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-0568b7 Find a Tender
Contract terms summary: Based on deliverables

How it was run

Official notice

Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Submission deadline: 9 Feb 2026, 12:00 GMT
Clarification deadline: 27 Jan 2026, 17:00 GMT
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

health-family.force.com/s/Welcome ↗

Timeline

30 Jul 2025 → 14 Aug 2026 · 11 dates

Planning notice published
30 Jul 2025, 10:43 BST
Market engagement
20 Aug 2025, 23:59 BST
Request for Information via health-family.force.com/s/Welcome ↗
Next notice expected397 days ago
22 Sept 2025, 23:59 BST
Tender notice published282 days ago
15 Jan 2026, 14:49 GMT
Clarification questions by270 days ago
27 Jan 2026, 17:00 GMT
Submission deadline257 days ago
9 Feb 2026, 12:00 GMT
Award decision expected by205 days ago
2 Apr 2026, 23:59 BST
Contract starts174 days ago
4 May 2026, 00:00 BST
Assessment summaries sent171 days ago
7 May 2026, 00:00 BST
Standstill ends158 days ago
19 May 2026, 23:59 BST
Latest notice published71 days ago
14 Aug 2026, 14:41 BST

Notice history

11 events · 5 releases on Find a Tender · since 30 Jul 2025

Preliminary market engagement notice published
30 Jul 2025, 10:43 BST
UK2
Tender notice published
15 Jan 2026, 14:49 GMT
UK4
Published value updated to £400,000
15 Jan 2026, 14:49 GMT
was £0
Status changed to active
15 Jan 2026, 14:49 GMT
Procurement method changed
15 Jan 2026, 14:49 GMT
Deadline published: 9 Feb 2026, 12:00 GMT
15 Jan 2026, 14:49 GMT
Tender notice published
23 Jan 2026, 08:35 GMT
UK4
Contract award notice published
8 May 2026, 15:57 BST
UK6
Status changed to complete
8 May 2026, 15:57 BST
Contract signature expected
29 May 2026, 23:59 BST
scheduled
Contract details notice published
14 Aug 2026, 14:41 BST
UK7

Published amendments (1)

The description provided has been updated to better reflect the requirements.

Routine re-releases (5)

2026-01: 1 release · 15 Jan 2026
2025-07: 1 release · 30 Jul 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value £395,0001 award exc. VAT

Bids received 3

Contracts signed 1latest 13 Aug 2026

Awarded to	Value	Date	Status
Kings FundVCSE1 Jun 2026 – 30 Nov 2026 · up to 31 Dec 2026Extensions: Time only extension to be used if necessary to complete activities	£395,000	7 May 2026standstill to 19 May 2026	Standstill
Kings FundVCSE	£395,001 †	—	Awarded

Contracts

Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement · Kings FundVCSE
Signed
13 Aug 2026
Value
£395,001
Period
14 Aug 2026 – 13 Aug 2027 · up to 12 Nov 2027 with extensions
Status
active
Extensions
Should it be necessary to complete work
No agreed KPIs: Below threshold

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
3final-stage tenders	0	0	—

Contracting authority & participating public bodies

NHS England

Contracting authorityPublic authority - central government GB-PPON: PDPT-3135-BWWY Wellington House, 133-135 Waterloo Rd, London, London, SE1 8UGContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Kings FundAwarded supplierGB-PPON: PHWB-5853-ZMLT 11-13 Cavendish Square, London, London, W1G 0ANContact email

Official documents & specifications (5)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender14 Aug 2026, 14:41 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender8 May 2026, 15:57 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender23 Jan 2026, 08:35 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender15 Jan 2026, 14:49 GMT
Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender30 Jul 2025, 10:43 BST