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Official procurement procedure

Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

No classification published
Location not published
Official notice
Published value
£400,000
Submission deadline 9 Feb 2026, 12:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NHS England: "Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement". Published status: complete. Published value: £400,000. 1 published lot. Recorded submission deadline: 9 Feb 2026, 12:00 GMT. See the official notice for participation instructions.
Contracting AuthorityNHS EnglandScope & CategoriesNot publishedSubmission Window
Closed
9 Feb 2026, 12:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£400,000
Bidder Intelligence · Authority Profile: NHS England
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for NHS England. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
22.8Bids / Report
7.7% of reports have one bid
Supplier ConcentrationModerate Concentration
Anna FreudTop vendor: 29.6% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 859 active published awards; 13 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Anna Freud1 win£5,862,540
Anglia Ruskin University1 win£4,809,159
NHS Shared Business Services Limited1 win£4,393,727
Pearson Professional Assessments Limited1 win£4,374,320
Timewise Foundation CIC1 win£166,667
Procedure terms
Contracting AuthorityNHS England
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published14 Aug 2026, 14:41 BST
Last source update14 Aug 2026, 14:41 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-0568b7
What is being bought
By developing an understanding of user needs across the NHS, exploring feasible design options, and identifying constraints and dependencies, this project aims to design a national, holistic model for patient feedback across the NHS in England. The model will set out an overview of how the NHS collects, processes and disseminates feedback data that is purpose driven, cohesive, effective and designed to support improvement. In addition to the model design, the project will produce an implementation roadmap to support the transition from the current state to the future state.
What changed
From the official release history
  1. Official notice release published
    14 Aug 2026, 14:41 BST
  2. tender value changed
    8 May 2026, 15:57 BST
  3. Status changed to complete
    8 May 2026, 15:57 BST
  4. Official notice release published
    8 May 2026, 15:57 BST
  5. Submission deadline changed to published date
    8 May 2026, 15:57 BST
  6. Official notice release published
    23 Jan 2026, 08:35 GMT
  7. Published value updated to £400,000
    15 Jan 2026, 14:49 GMT
  8. Status changed to active
    15 Jan 2026, 14:49 GMT
  9. Official notice release published
    15 Jan 2026, 14:49 GMT
  10. Submission deadline changed to 9 Feb 2026, 12:00 GMT
    15 Jan 2026, 14:49 GMT
  11. Published value updated to £0
    30 Jul 2025, 10:43 BST
  12. Status changed to planning
    30 Jul 2025, 10:43 BST
  13. Official notice release published
    30 Jul 2025, 10:43 BST
  14. Buyer information updated
    30 Jul 2025, 10:43 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    14 Aug 2026, 14:41 BST
  2. Submission deadline
    9 Feb 2026, 12:00 GMT
  3. Award active
    Not published · Not published
  4. Contract active
    Signed 13 Aug 2026, 00:00 BST · £395,001
Commercial outcome and competition
Awards
Kings Fund
Not published · Not published · active
Contracts
Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement
£395,001 · signed 13 Aug 2026, 00:00 BST · active
Contract period: 14 Aug 2026, 00:00 BST — 13 Aug 2027, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

NHS England

Contracting authority GB-PPON-PDPT-3135-BWWY
View buyer profile

  • NHS England
    buyer

    GB-PPON: PDPT-3135-BWWY
    Wellington House, 133-135 Waterloo Rd, London, UKI45, SE1 8UG, GB
    janice.brodie@nhs.net

  • Kings Fund
    supplier

    GB-PPON: PHWB-5853-ZMLT
    11-13 Cavendish Square, London, UKI32, W1G 0AN, GB
    leadership@kingsfund.org.uk
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published