Official UK procurement notice
Front Office Counter Services 2
Authority: The Minister for the Cabinet Office acting through Crown Commercial Service (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionCrown Commercial Service (CCS) as the Authority had put in place a Pan Government Collaborative Agreement for the provision of Front Office Counter Services 2 and it would have been utilised by Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administrations. It was intended that this commercial agreement would have been the recommended vehicle for all front office counter services required by UK Central Government Departments.
The Minister for the Cabinet Office acting through Crown Commercial Service issued a contract notice on 31 May 2023 (Ref: 2023/S 000-015345) to procure the provision of Front Office Counter Services 2.
Crown Commercial Service has taken the decision not to proceed with the procurement as no suitable tenders were received.
CPV: Supporting services for the government
How this framework works
From the published notice- Places
- up to 1 suppliers
The lotProcurement structure
single lot · value published · a supplier may bid for at most 1 of themLot #1Front Office Counter ServicesCancelledRenewalPublished value£110,000,000
The contracting authority was seeking a provider of a “Front Office” counter-based
service to undertake a number of face-to-face customer service transactions at a
national network of outlets throughout the UK. Transactions would have included, although
not be limited to the following (the below are given for indicative purposes only):
- completing or verifying paper-based documents such as passport applications and
driving licences
- digitally assisted service including support for citizens applying for government
services using electronic devices (i.e. tablets)
- Issuing government documentation/biometric ID’s, following validation of identity
and application forms.
- the checking of paper application forms and the submission of supporting
documents
- buying or topping up travel cards
- updating Government databases with changes to citizen records
- basic application check, collection of fee, and onward secure transmission of
completed application
- verification of applicant identity then, if appropriate, processing applicant Customer
Payment
- processing of document application transactions requiring Biometric Image
Collection
- verification of authenticity of secure documents
- secure Transportation of Original Documents of Value as part of application
processes
- secure Return of Documents to the Issuing Authority Agency
- secure central storage and distribution of high value documents to the contractor’s
outlets
- secure storage of official documentation and supporting documents for customer
collection
- Digital transmission of data to issuing authority, with provision for exceptions to be
handled manually (e.g. manual paper transactions). The intention was to permit the staff
and / or technical infrastructure developed for this Framework Agreement to be used
for other service delivery, subject to there being appropriate safeguards in respect of
security, encryption, access rights and deliverability to ensure the services delivered
under this Framework. Additional information: The Minister for the Cabinet Office acting through Crown Commercial Service issued a contract notice on 31 May 2023 (Ref: 2023/S 000-015345) to procure the provision of Front Office Counter Services 2.
Crown Commercial Service has taken the decision not to proceed with the procurement as no suitable tenders were received.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Suitability
Candidates will be assessed in accordance with Section 5 of the 2015 Public Contract Regulations (implementing the directive) on the basis of information provided in response to an invitation to tender (ITT) registering for access.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
- “Front Office Counter Services 2” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 21 Mar 2023, 07:37 GMT
- Last source update
- 7 Dec 2023, 08:46 GMT
- Award evaluation window
- 30 Jun 2023 – …
- Authority reference
RM6283- FTS notice number
2023/S 000-036036- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03b48eFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: As part of this notice the following documents can be accessed at https://www.contractsfinder.service.gov.uk/Notice/4d28aed2-01e9-4f25-b4f7-dbd43c7c1b3d The Minister for the Cabinet Office acting through Crown Commercial Service issued a contract notice on 31 May 2023 (Ref: 2023/S 000-015345) to procure the provision of Front Office Counter Services 2. Crown Commercial Service has taken the decision not to proceed with the procurement as no suitable tenders were received.
How it was run
Official notice- Appointment period ends
- 30 Jun 2023, 15:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 30 Jun 2023, 15:01 BST
Timeline
18 May 2023 → 7 Dec 2023 · 4 dates- Next notice expected18 May 2023, 00:00 BST
- Admission / appointment period endsperiod end, not a bid countdown30 Jun 2023, 15:00 BST
- Bids opened30 Jun 2023, 15:01 BST
- Notice published7 Dec 2023, 08:46 GMT
Notice history
5 events · 4 releases on Find a Tender · since 31 May 2023- Status changed to active31 May 2023, 10:43 BST
- Procurement method changed31 May 2023, 10:43 BST
- Deadline published: 30 Jun 2023, 15:00 BST31 May 2023, 10:43 BST
- Buyer details updated31 May 2023, 10:43 BST
- Status changed to complete7 Dec 2023, 08:46 GMT
Published amendments (1 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextVI.3 | — | CCS and the Buyer reserves the right to include selection criteria to assess compliance with PPN 04/15 Past Performance in further competitions run from this Framework. CCS will assess whether the selection criterion in the PPN is met on request from the user prior to the proposed conclusion of an order contract with a total value of £20 million or greater (excluding VAT). Failure to meet the sele… |
'CCS and the Buyer reserves the right to include selection criteria to assess compliance with PPN 04/15 Past Performance in further competitions run from this Framework. CCS will assess whether the selection criterion in the PPN is met on request from the user prior to the proposed conclusion of an order contract with a total value of £20 million or greater (excluding VAT). Failure to meet the sel…
Routine re-releases (4)
- 2023-03: 1 release · 21 Mar 2023
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastContracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)Contracting authorityCentral purchasing bodyMinistry or any other national or federal authority, including their regional or local subdivisionsPublic procurement
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria