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Published 10 Nov 2022, 12:05 GMT

Official UK procurement notice

Friends & Family Test, Patient & Carer Feedback Insight System

Official notice

Authority: Northamptonshire Healthcare NHS Foundation Trust (Central government)

GoodsOpen procedure
Sectors: Software Packages & ERP (48) Delivery: East Midlands (UKF2)
Published estimate£400,000exc. VAT
Submissions closed 21 Dec 2022

What is being bought

Published requirement description

NHFT requires an independent, public and comprehensive Friends and Family Test (FFT), patient and carer feedback system that is applicable to all patients, carers, and professionals who access its services. The system must provide insight into patient and carer experience, what matters to patients and carers, and enable NHFT to demonstrate to the public that it is responsive to feedback

CPV: Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1RenewalPublished value£400,000
Delivery: East Midlands · Leicestershire, Rutland and Northamptonshire
Extensions: subject to continuation of service provisionVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 30%Social value: 10%
Published sub-criteria (8)
  • Product Details: 20%
  • System Management & reporting: 10%
  • Statutory compliance: 10%
  • Implementation: 10%
  • Contingency cover: 5%
  • Development areas: 5%
  • Commercial (Costing): 30%
  • Social Value: 10%
Published award criteria (8)
  • Product Details: 20
  • System Management & reporting: 10
  • Statutory compliance: 10
  • Implementation: 10
  • Contingency cover: 5
  • Social Value: 10
  • Development areas: 5
  • Commercial (Costing): 30
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
10 Nov 2022, 12:05 GMT
Last source update
11 Nov 2022, 14:05 GMT
Award evaluation window
21 Dec 2022 – …
Authority reference
734597186CH/LO
FTS notice number
2022/S 000-032045
Classification (CPV)
Software package and information systems
Delivery area
East Midlands (UKF2)
Official registry OCID
ocds-h6vhtk-0380bc Find a Tender

Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=734819845 GO Reference: GO-20221110-PRO-21402064

How it was run

Official notice
Run through: Delta eSourcing · Who buys & how to bid on Delta
Public notice page · account needed to bidLanguage: EN
Access & registration note: Free Select account; no DUNS asked at signup
Submission deadline
21 Dec 2022, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Participation fee
document
Bid validity
1800 days from the deadline
Bids opened
21 Dec 2022, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

www.delta-esourcing.com ↗

Timeline

11 Nov 2022 → 21 Dec 2022 · 3 dates
  1. Notice published
    11 Nov 2022, 14:05 GMT
  2. Submission deadline
    21 Dec 2022, 12:00 GMT
  3. Bids opened
    21 Dec 2022, 12:00 GMT

Notice history

2 releases on Find a Tender
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextVI.3) · VI.3)Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=734819845https://www.delta-esourcing.com/respond/XYW3DNB566

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. HOW TO RESPOND PLEASE CLICK HERE https://www.delta-esourcing.com/respond/XYW3DNB566 (missed from the original publication) For more information about this …

Contracting authority & participating public bodies

Northamptonshire Healthcare NHS Foundation Trust

Contracting authorityCentral GovernmentBody governed by public lawHealth RP1 St. Marys Hospital, 77 London Road, Kettering, East Midlands, NN15 7PWContact name, email, phone Published organisation website ↗

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.