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Find a TenderAwardedContract details notice
Published 15 Sept 2026, 15:37 BST

Official UK procurement notice

Friends & Family Patient Feedback Test

Official notice

Authority: Queen Victoria Hospital NHS Foundation Trust (Central government)

ServicesBelow threshold - open competitionBelow thresholdSME suitable
Sectors: IT Services & Software (72) Delivery: Delivery location not published
Published estimate £90,000≈ £83k / year · £108,000 inc. VAT · 1 value update
Submissions closed 24 Mar 2026awarded 15 Jul 2026
Awarded to IQVIA LTD.2 awards
Contract term 1 yr 1 mostarts 28 Jul 2026

What is being bought

Published requirement description

Friends & Family Patient Feedback Test

Software and Support

CPV: Software-related services

The lotProcurement structure

single lot · value published
Lot #1Lot 1Awarded 1 yr 1 moSMEPublished value£90,000
Contract period: 28 Jul 2026 — 31 Aug 2027 (1 yr 1 mo)Eligibility: SME eligible
Value
£90,000 exc. VAT · £108,000 inc. VAT
72260000 Software-related services

What it takes to win

Evaluation split and conditions of participation as published — the tender pack may add more
How bids were scored

Supplier Information & Technical 10 % weighting IT Questions 20% weighting Social Value 10% weighting Commercial 60% weighting

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
15 Sept 2026, 15:37 BST
Last source update
15 Sept 2026, 15:37 BST
Authority reference
C395081
Latest notice
Contract details notice (UK7)
Classification (CPV)
Software-related services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-05f7ac Find a Tender

How it was run

Official notice
Run throughAtamis legacy domain (health-family.force.com) ↗Supplier login requiredElectronic submission allowed
Portal record ↗
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated
Submission deadline
24 Mar 2026, 12:00 GMT
Clarification deadline
17 Mar 2026, 12:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release
The Trust is utilising an electronic tendering tool to manage this competition and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with Trust including response submissions, will be conducted via the Atamis portal at: https://health-family.force.com/s/Welcome It is free to register on the portal and it can be accessed at any time of day providing you have a working internet more…connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: [email protected] or phone number 0800 9956035 The helpdesk is open Monday - Friday between 08.00 am - 06.00 pm

Timeline

8 published dates · Europe/London
  1. Planning notice published277 days ago
    17 Dec 2025, 11:50 GMT
  2. Market engagement243 days ago
    20 Jan 2026, 23:59 GMTMarket Engagement
  3. Next notice expected235 days ago
    28 Jan 2026, 23:59 GMT
  4. Tender notice published206 days ago
    26 Feb 2026, 14:15 GMT
  5. Clarification questions by187 days ago
    17 Mar 2026, 12:00 GMT
  6. Submission deadline180 days ago
    24 Mar 2026, 12:00 GMT
  7. Contract starts55 days ago
    28 Jul 2026, 00:00 BST
  8. Latest notice published5 days ago
    15 Sept 2026, 15:37 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Awards 2
Awarded value £72,1501 award exc. VAT
Bids received 96 from SMEs
Contracts signed 1latest 2 Sept 2026
Awarded toValueDateStatus
IQVIA LTD.Friends & Family Test1 Sept 2026 — 31 Aug 2029£72,15015 Jul 2026Awarded
IQVIA LTD.——Awarded

Contracts

  • Friends & Family Test · IQVIA LTD.

    Signed
    2 Sept 2026
    Value
    £72,150
    Period
    2 Sept 2026 — 31 Aug 2029
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
9final-stage tenders60—

Notice history

13 events · 5 releases on Find a Tender · since 17 Dec 2025
  1. Contract details notice published
    15 Sept 2026, 15:37 BSTUK7
  2. Contract signature expected
    30 Jul 2026, 23:59 BSTscheduled
  3. Contract award notice published
    22 Jul 2026, 14:40 BSTUK6
  4. Published value updated
    22 Jul 2026, 14:40 BSTwas £90,000
  5. Status changed to complete
    22 Jul 2026, 14:40 BST
  6. Deadline withdrawn
    22 Jul 2026, 14:40 BST
  7. Tender notice published
    11 Mar 2026, 10:29 GMTUK4
  8. Deadline moved to 24 Mar 2026, 12:00 GMT
    11 Mar 2026, 10:29 GMT+7 days · was 17 Mar 2026, 12:00 GMT
  9. Tender notice published
    26 Feb 2026, 14:15 GMTUK4
  10. Status changed to active
    26 Feb 2026, 14:15 GMT
  11. Procurement method changed
    26 Feb 2026, 14:15 GMT
  12. Deadline published: 17 Mar 2026, 12:00 GMT
    26 Feb 2026, 14:15 GMT
  13. Preliminary market engagement notice published
    17 Dec 2025, 11:50 GMTUK2
Published amendments (1)

Closing date extended

Routine re-releases (5)
  • 2026-02: 1 release · 26 Feb 2026
  • 2025-12: 1 release · 17 Dec 2025

Contracting authority & participating public bodies

Queen Victoria Hospital NHS Foundation Trust

Contracting authorityPublic authority - central government GB-PPON: PDZB-1536-PVZG Holtye Road, East Grinstead, South East, RH19 3DZ [email protected]
View buyer profile →

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications (5)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender